Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$134K - $168K *

Join a team that's dedicated to developing innovative applications for refrigeration and building automation systems. Leverage your expertise in programming and troubleshooting to enhance system perfo...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's redefining network solutions by designing, implementing, and supporting advanced LAN, WAN, and wireless systems. Collaborate with cross-functional leaders to enhance network strateg...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$99K - $225K *

Lead the charge in advancing optical technologies, transforming R&D prototypes into robust systems. Collaborate with multidisciplinary teams to ensure reliability and manufacturability while guiding p...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$134K - $168K *

Optimize site-level applications for refrigeration and building automation systems. Collaborate with engineering teams to integrate new technologies, troubleshoot issues, and ensure compliance with in...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in designing and managing electrical power systems, ensuring compliance with project specifications, schedules, and budgets while providing technical guidance and support throughout th...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$89K - $148K *

Drive proactive fleet monitoring and enhance asset reliability by resolving complex technical challenges. Collaborate with cross-functional teams to convert operational data into actionable insights...

3 days ago

  •   Less than 5 years exp.  •   Business Services

$59K - $106K *

Shape the future of aviation technology by supporting the FAA's transition from TDM to IP. Engage in site surveys, project planning, and risk management to enhance telecommunications infrastructure ac...

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$117K - $160K *

Lead the optimization of propulsion subsystem testing by enhancing hardware and software capabilities, training operators, and resolving non-conformances to ensure production efficiency and quality in...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Execute hands-on management of IT and lab infrastructure, ensuring optimal performance and reliability. Collaborate with cross-functional teams to troubleshoot issues, enhance operations, and drive co...

1 week ago

  •   Less than 5 years exp.  •   Media

$60K - $110K *

Engineer innovative telecommunications networks, supporting voice, data, and video services. Collaborate with cross-functional teams to design, implement, and maintain systems, ensuring optimal perfor...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$60K - $110K *

Transform telecommunications networks by designing and managing complex systems. Collaborate with cross-functional teams to implement innovative solutions that support voice, data, and video services...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$60K - $110K *

Elevate your career by designing and managing telecommunications networks. Collaborate with professionals to implement voice, data, and wireless services, ensuring robust network solutions from incept...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$60K - $110K *

Engineer your future with us by designing and managing telecommunications networks. Collaborate on complex projects, ensuring seamless voice and data services while supporting innovative technologies...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$60K - $110K *

Engineer and develop telecommunications networks to support voice, data, and video services. Collaborate with cross-functional teams to design, implement, and maintain complex network systems, ensurin...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$60K - $110K *

Transform telecommunications networks by designing and managing complex systems. Collaborate with professionals to implement voice, data, and wireless services, ensuring seamless operation and support...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$60K - $110K *

Engage in the design and management of telecommunications networks, ensuring effective support for voice, data, and video services. Collaborate with professionals to develop solutions and maintain hig...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$60K - $110K *

Drive the design and management of telecommunications networks, ensuring effective support for voice, data, and video services. Collaborate with cross-functional teams to implement solutions and maint...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$114K - $213K *

Transform aircraft supportability by leading technical oversight and logistics initiatives. Collaborate with teams to ensure quality lifecycle development, balancing mission requirements with cost and...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$125K - $150K *

Lead customer success post-deployment by managing relationships, resolving issues, and building a high-performing Customer Engineering team. Collaborate with Product and Engineering to enhance solutio...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$140K - $180K *

Empower Partner Nation systems by integrating Army C5ISR capabilities into joint-level networks. Collaborate with military and foreign partners to ensure seamless interoperability and enhance operatio...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$57K - $106K *

Optimize testing processes for complex electronic systems, ensuring quality and compliance through thorough diagnostics and troubleshooting. Collaborate with engineering teams to enhance product relia...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$192K - $278K *

Lead the charge in shaping AI/ML hardware acceleration by defining silicon test strategies and methodologies. Drive innovation in TPU technology, ensuring optimal performance and yield through compreh...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading key customer relationships, ensuring success through expert technical support and problem resolution. Collaborate with teams to enhance customer satisfaction and retention...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in delivering People-Centric Data Security solutions, driving customer satisfaction and collaboration with sales teams. Become a trusted advisor, leveraging your expertise to architect...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Unlock potential by becoming a trusted advisor in Data Security. As a key member of the Sales Engineering team, you'll drive customer satisfaction, collaborate on strategies, and deliver innovative se...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.