Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$86K - $198K *

Unlock your potential as a Cybersecurity PKI Engineer, developing secure, scalable PKI solutions. Collaborate with diverse teams to enhance operational efficiency and safeguard critical systems while...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Join a team that's dedicated to developing secure, scalable PKI solutions. Leverage your cybersecurity expertise to enhance operational efficiency and collaborate with diverse stakeholders to meet mis...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Join a dynamic team to develop and maintain secure PKI solutions, ensuring alignment with Navy and DoD standards. Collaborate with engineers and stakeholders to enhance operational efficiency and deli...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Develop and maintain secure, scalable PKI solutions to enhance cybersecurity. Collaborate with cross-functional teams to deliver customer-focused engineering solutions that align with operational and...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Champion user experience by diagnosing software issues, enhancing workflows, and mentoring junior staff. Collaborate with engineering to improve system reliability and create standardized documentatio...

Mississauga, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Join a team focused on ensuring supplier quality through assessments and audits, driving continuous improvement initiatives, and optimizing supply chain strategies for enhanced performance and operati...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Unlock potential by delivering impactful product demonstrations and leading technical engagements. Collaborate with sales teams and partners to design solutions that address customer needs in cybersec...

Ottawa, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $190K *

Advance the future of data center infrastructure by driving supply enablement for innovative power technologies. Collaborate with cross-functional teams to identify emerging challenges and optimize su...

4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$71K - $132K *

Explore opportunities to support advanced propulsion systems, enhance product maintainability, and contribute to innovative rocket engine designs while collaborating with cross-functional teams and en...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$71K - $132K *

Contribute to advanced propulsion systems by supporting design, analysis, and integration efforts. Collaborate with teams to ensure product reliability and customer satisfaction while engaging in fiel...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Take ownership of advanced troubleshooting and field support for enterprise IT operations. Lead technicians, coordinate installations, and ensure seamless connectivity across remote locations while ma...

Chicago, ILRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join us to design and engineer high-voltage transmission lines, ensuring compliance with industry standards while collaborating across disciplines to deliver innovative solutions and project success...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$194K - $412K *

Pioneer innovative technical marketing strategies for self-driving networks, driving product adoption and business growth. Collaborate across teams to craft compelling messaging and enablement content...

4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$214K - $309K *

Empower innovation by leading complex data center deployments, resolving critical challenges, and influencing architectural decisions. Leverage deep networking expertise and automation to enhance cust...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Shape the future of physical security systems by designing and overseeing technical implementations while ensuring alignment with customer needs and operational efficiency across teams. Be a key playe...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Transform your career by designing and implementing cutting-edge physical security systems. Collaborate across teams to ensure solutions meet customer needs while leading technical execution with conf...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$117K - $167K *

Empower your career by executing full-cycle technical recruiting, collaborating with teams to design tailored strategies, and championing inclusive hiring practices to attract top talent in a dynamic...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$60K - $180K *

Champion network infrastructure by overseeing maintenance, upgrades, and compliance. Leverage expertise in Cisco technologies and security protocols to ensure seamless operations across multiple class...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$86K - $198K *

Drive your career forward by developing and maintaining secure PKI solutions that enhance operational efficiency and meet customer needs. Collaborate with cross-functional teams to deliver innovative...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Engage with us to develop and maintain secure PKI solutions that enhance operational efficiency. Collaborate with diverse teams to translate customer needs into effective technical specifications and...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Reimagine cybersecurity solutions by developing and maintaining robust PKI systems. Collaborate with diverse teams to enhance operational efficiency and safeguard critical infrastructure while ensurin...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Champion the development of secure, scalable PKI solutions, collaborating with cross-functional teams to enhance operational efficiency and meet technical requirements while safeguarding critical syst...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Lead the charge in developing and maintaining secure PKI solutions that align with Navy and DoD standards, ensuring operational efficiency and collaboration with cross-functional teams to meet technic...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Join us to innovate secure, scalable PKI solutions that enhance cybersecurity. Collaborate with diverse teams to translate operational needs into technical specifications, ensuring compliance with Nav...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$150K - $210K *

Elevate the customer support experience by leading a regional team of Customer Success Engineers. Oversee operations, optimize workflows, and engage with stakeholders to drive improvements while ensur...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.