Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$126K - $189K *

Transform customer engagements by leveraging your financial management expertise to deliver compelling demonstrations and articulate the value of advanced cloud-based solutions to prospective clients...

RemoteRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $195K *

Elevate the management of CMO activities, ensuring compliance and timely delivery through collaboration with internal and external partners. Drive performance oversight and operational control while m...

Durham, NCRemote

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$130K - $219K *

Transform the monetization landscape by leading product strategies that drive market success. Collaborate across diverse product lines to enhance pricing models and optimize profitability, ensuring im...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate your career by leading infrastructure architecture initiatives, collaborating with executives, and driving technical engagements in a dynamic environment focused on modern technologies and clo...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive project success as a Global Lead Project Manager, overseeing cross-functional teams to ensure timely, quality delivery of clinical trials while managing customer expectations and financial stewa...

North Carolina, USRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Strategize and lead global solution marketing initiatives to enhance customer engagement and drive growth in the data center and smart building sectors, collaborating closely with product management a...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$99K - $165K *

Transform sourcing strategies by leading initiatives across key spend categories, collaborating with stakeholders to optimize supplier performance, mitigate risks, and drive cost savings while ensurin...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Innovate by leading the development of scalable features for our Sports & Entertainment platform. Collaborate across teams to enhance customer experiences and drive Toast's success while mentoring fel...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by driving client success for enterprise accounts. Lead customer engagement, ensure adoption of solutions, and collaborate effectively with teams to promote renewals, expansion, and s...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate customer satisfaction by providing expert remote technical support. Leverage your engineering skills to troubleshoot and resolve complex issues, ensuring optimal system performance and adheren...

Independence, OHRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Optimize client compliance engagements by leading cross-functional teams, ensuring alignment with SOC 2, ISO 27001, and NIST CSF standards while driving operational excellence and fostering strong rel...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Unlock potential by leading carrier engagement and strategies to optimize partnerships. Drive growth through market analysis, negotiation, and collaboration with internal teams, ensuring alignment wit...

Chicago, ILRemote

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $150K *

Pioneer the implementation and evolution of Microsoft Dynamics 365 Project Operations and Customer Experience modules, serving as a key technical resource while collaborating with stakeholders to enha...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$113K - $178K *

Drive your career with a senior role focused on software development for control room simulators, collaborating with engineers to enhance plant models and ensure high-quality deliverables in a dynamic...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$140K - $180K *

Transform identity governance at scale by leading the SailPoint ISC platform. Drive strategy, architecture, and compliance across global operations while collaborating with cross-functional teams to e...

Brooklyn, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$178K - $200K *

Join us to shape the future of observability in infrastructure. Lead technical direction, mentor engineers, and enhance our metrics and logging platforms while driving automation and AI integration ac...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Transform client relationships by serving as the primary IT liaison, ensuring effective communication, project management, and successful technology solutions delivery. Collaborate with cross-function...

Louisville, KYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$115K - $170K *

Inspire revenue growth by developing strategic relationships and driving business opportunities within the utility sector, while collaborating across teams to deliver innovative technology solutions a...

Chicago, ILRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock potential by designing and implementing enterprise identity solutions, ensuring secure access across cloud and hybrid environments while collaborating with cross-functional teams to enhance IAM...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $105K *

Lead strategic recruitment efforts for engineering and architecture roles, partnering with hiring managers to cultivate talent pipelines and engage passive candidates through innovative sourcing techn...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $110K *

Champion sales growth by managing SLED accounts and driving new business. Leverage your expertise in telecommunications to meet ambitious revenue targets while fostering strong customer relationships...

Georgia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Advance your career by driving sales growth and managing key SLED accounts. Leverage your expertise in telecommunications to achieve targets and foster strong client relationships in a dynamic, remote...

Nevada, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Accelerate progress at our team by driving strategic sales for SLED accounts, leveraging expertise in the E-rate process and state procurement cycles to uncover opportunities and deliver tailored solu...

Massachusetts, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Unlock your potential as you innovate automated testing solutions for AWS infrastructures and CI/CD pipelines. Collaborate with cross-functional teams to enhance deployment confidence and streamline v...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $114K *

Innovate by designing scalable deployment pipelines and enhancing continuous delivery practices. Collaborate with teams to deliver secure, reliable DevOps solutions across multiple environments, ensur...

Dallas, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.