Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$110K - $130K *

Transform regional growth by leading strategic pricing initiatives, optimizing commercial strategies, and driving profitability through advanced data analysis and cross-functional collaboration within...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Reimagine data governance by shaping a robust framework that empowers teams to define, manage, and optimize data products with clear accountability, streamlined workflows, and effective collaboration...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's shaping the future of data technology, transforming businesses through strategic data solutions. Drive impactful projects, collaborate with industry leaders, and unlock data potenti...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $115K *

Join a team that's transforming food safety compliance through innovative SaaS solutions. As a Senior Account Executive, you'll drive sales growth by managing the full sales cycle and building strong...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$74K - $137K *

Unlock your potential as a Senior Consultant, driving ONESOURCE Direct Tax solutions. Collaborate with clients, leverage AI tools, and enhance efficiency while managing multiple projects in a dynamic...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Lead a dynamic team in managing customer orders, ensuring accuracy and timely delivery while enhancing interdepartmental collaboration and customer satisfaction across Sales and Service Delivery opera...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Join a team that's dedicated to optimizing SAP environments through expert support and administration. You'll manage SAP HANA and Basis operations, ensuring seamless upgrades, troubleshooting, and sys...

Texas, USRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in enhancing cloud security by conducting proactive reviews, managing complex incidents, and collaborating with cross-functional teams to improve detection and response mechanisms whil...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $280K *

Join a team that's driving innovation in technical infrastructure. As a Systems Engineer Sr. Principal, you'll lead cross-functional projects, mentor teams, and optimize resources to enhance delivery...

Texas, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$116K - $146K *

Develop customer-centric digital product strategies and deliver innovative solutions by collaborating with cross-functional teams, ensuring quality and efficiency in the plumbing and HVAC supply chain...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$107K - $147K *

Champion the integration of business needs and technical solutions, driving product delivery through collaboration with stakeholders. Leverage your expertise to translate requirements into actionable...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$159K - $235K *

Champion advanced detection engineering to enhance threat identification capabilities. Collaborate with Protective Services to develop and optimize detection systems, integrating diverse data sources...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$112K - $193K *

Shape the future of healthcare technology by leading software development initiatives, driving AI integration, and enhancing operational efficiency across multiple teams while maintaining hands-on cod...

Eden Prairie, MNRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $155K *

Help us drive regional marketing initiatives that align with sales priorities, enhance pipeline growth, and execute impactful events. Collaborate across teams to deliver integrated campaigns and optim...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Drive secure network segmentation by designing and managing compliant architectures. Leverage advanced security tools to ensure policy-driven connectivity across global environments while leading oper...

Georgia, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$82K - $103K *

Champion operational excellence by leading risk-based audits and enhancing internal controls. Collaborate with cross-functional teams to deliver strategic insights and drive innovation in a fast-paced...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$96K - $142K *

Join our dynamic team to elevate internal controls and drive SOX compliance. You'll lead audits, collaborate cross-functionally, and innovate with AI tools to enhance operational excellence in a fast...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$120K - $145K *

Innovate incident response by leveraging AI and human expertise to enhance threat detection, investigation, and containment across a dynamic cloud environment. Collaborate with cross-functional teams...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Deliver a visionary roadmap that integrates cloud analytics with smart traffic solutions, boosting emergency response efficiency and transit performance. Lead products that redefine smart-city signal...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$154K - $200K *

Drive client relationships with health systems nationwide, leveraging expertise in patient access to enhance partnerships and unlock value. Engage with executives for deep-rooted collaboration, foster...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $150K *

Join a team that's dedicated to operational excellence by developing training programs and mentoring technicians in Power Systems. Drive improvements and standardization across regions while enhancing...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Transform enterprise IT projects by leading cloud migration and infrastructure modernization initiatives. Drive cross-functional collaboration, manage project lifecycles, and ensure alignment with str...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$135K - $160K *

Join a team that's transforming cloud infrastructure for institutional investors. You'll deploy and manage AI solutions across various cloud environments, ensuring security and compliance while collab...

Berkeley, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's redefining theoretical physics through innovative AI tools. Collaborate to develop groundbreaking technology solutions that enhance research, streamline processes, and drive scienti...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Champion the seamless execution of complex AI and Cloud projects, ensuring timely delivery and stakeholder satisfaction. Leverage your project management skills to coordinate multiple initiatives in a...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.