Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$110K - $130K *
Join a dynamic team as a SOC Engineer, where you'll onboard customers into managed security services, configure Microsoft security tools, and ensure reliable telemetry across diverse environments, all...
2 weeks ago
$129K - $193K *
Innovate exceptional customer experiences by managing complex global deployments, leveraging expertise in HCM, Payroll, and Financial solutions while enhancing methodologies through effective stakehol...
Reposted 4 days ago
$148K - $263K *
Architect high-performance OneStream solutions by translating complex requirements into scalable designs. Lead a team of consultants, ensuring technical quality and optimizing integrations while excee...
3 days ago
Sr. Product Support Specialist
$91K - $129K *
Transform product development by coordinating timelines, facilitating collaboration, and ensuring accurate delivery of materials. Leverage critical thinking and communication skills to support leaders...
2 weeks ago
Staff Security Engineer - SecOps & Threats
$231K - $265K *
Unlock potential by executing security operations, identifying threats, and developing automation to enhance incident response and security posture, while collaborating with cross-functional teams to...
Reposted 2 weeks ago
Sr Global Product Manager, Digital Solutions - Surgical & Procedural Care
$149K - $224K *
Lead the charge in shaping digital solutions for perioperative workflows, driving strategy and execution across cross-functional teams to enhance clinical outcomes and operational efficiency in surgic...
3 days ago
Associate Systems Engineer, Data Management
$95K - $115K *
Join a team that's redefining data management solutions. Leverage your expertise in cloud platforms and analytics to support sales teams, drive customer success, and implement innovative data solution...
6 days ago
$90K - $120K *
Unlock quality assurance excellence by leading automation efforts and mentoring teams. Drive the development of robust testing frameworks and enhance product reliability across multiple platforms in a...
1 week ago
$96K - $148K *
Lead the charge in designing and building secure integrations for enterprise ITSM platforms. Analyze data flows, enhance system connections, and ensure compliance while delivering resilient solutions...
3 weeks ago
Mechanical Engineering Lead, NA
$175K - $190K *
Explore strategic leadership in mechanical engineering, guiding a team of experts to innovate and deliver top-tier data center solutions. Collaborate cross-functionally to shape engineering standards...
1 week ago
$110K - $130K *
Elevate your career by driving impactful sales strategies for consulting services across diverse sectors. Own the entire sales process, engage with customers, and develop tailored solutions that maxim...
Reposted 3 weeks ago
Senior Sales Manager - Data Center Vertical
$162K - $209K *
Shape strategic growth by leading sales efforts for large Data Center accounts. Drive revenue, strengthen customer relationships, and expand market presence while managing a high-performing sales team...
1 week ago
$190K - $220K *
Partner with us to tackle complex engineering challenges, leveraging deep expertise in TypeScript, Postgres, and AWS. Collaborate closely with our VP of Engineering to innovate and deliver impactful p...
Reposted 3 weeks ago
Senior Technical Product Manager, Privileged Access Management (PAM)
$125K - $150K *
Drive the evolution of a next-gen Privileged Access Management platform, collaborating across teams to create user-centric and secure solutions while ensuring technical excellence and scalability in a...
Reposted 3 weeks ago
$130K - $160K *
Accelerate progress at the forefront of engineering by leading architectural decisions, mentoring talent, and driving scalable design within our technical ecosystem, while influencing product and engi...
Reposted 3 weeks ago
Director, Technology Integration Delivery
$140K - $175K *
Elevate your career by leading technology integration for M&A, ensuring seamless execution from due diligence to stabilization. Drive cross-functional collaboration and deliver predictable outcomes wh...
1 week ago
$207K - $310K *
Champion the Solutions Engineering team by driving technical sales strategies, managing performance, and fostering collaboration to meet organizational goals while ensuring customer success and team d...
2 weeks ago
Value Engineer - (Remote, USA)
$110K - $130K *
Transform customer engagement by leading value assessments and business case development. Collaborate with stakeholders to quantify outcomes and drive strategic initiatives, ensuring alignment between...
1 week ago
$108K - $162K *
Champion customer support by managing maintenance services and operations. Lead a team to ensure timely resolutions and enhance product performance while utilizing technical expertise and strategic pl...
2 weeks ago
$120K - $145K *
Drive innovation in scalable distributed systems by designing and building a reliability platform. Collaborate with cross-functional teams to enhance service health and observability while mentoring f...
3 days ago
$150K - $180K *
Join a dynamic team to architect scalable AI solutions in healthcare, enhancing patient communication and safety. Lead cross-team projects, mentor engineers, and drive innovation in AI engineering pra...
2 weeks ago
Senior Product Manager, Applied AI
$153K - $213K *
Drive efficiency by automating internal processes, enhancing productivity across teams. Collaborate with stakeholders to identify bottlenecks, implement AI solutions, and ensure measurable impact on w...
2 weeks ago
$99K - $157K *
Champion innovation by designing and developing full-stack solutions for a mission-critical hazardous materials management platform, enhancing both legacy and modern components while ensuring secure a...
Today
$170K - $200K *
Unlock potential by designing and building innovative billing systems that simplify financial transactions and maximize reimbursements, while leveraging AI to enhance efficiency and user experience in...
1 week ago
Staff Windows Developer - Debugger
$159K - $239K *
Engage in the full software development lifecycle for Windows-on-Snapdragon products. Collaborate with Agile teams to design, develop, and debug features while coordinating with stakeholders to resolv...
3 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.