Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Sr. Architect | Dynatrace/Observability (Remote)
$170K - $209K *
Transform the observability landscape as a senior leader, guiding Dynatrace practices and mentoring consultants. Drive customer engagements and elevate delivery quality while shaping the future of Obs...
2 weeks ago
$120K - $145K *
Optimize our Google Cloud data infrastructure, ensuring reliable, secure data access for teams to drive health equity. Lead initiatives in CI/CD, limit exposure to sensitive data, and empower data pro...
3 weeks ago
Contract Staff Software Engineer - (Firefox) C++,Storage Encryption
$125K - $150K *
Accelerate progress at the forefront of browser technology by implementing Storage Encryption Everywhere. Collaborate with cross-functional teams to enhance data security and optimize performance in a...
6 days ago
Senior Enterprise Account Executive
$320K - $480K *
Champion new business growth by converting prospects into customers through strategic prospecting, consultative selling, and executive alignment, ensuring a seamless transition to post-sale teams whil...
1 week ago
Senior Manager - Software Engineering (REF# ME0826)
$170K - $180K *
Lead the charge in overseeing complex software development initiatives, driving Agile sprint teams, and ensuring seamless integration of web services and databases to meet organizational goals while e...
3 weeks ago
$80K - $120K *
Join our dynamic sales team to drive revenue growth and foster customer relationships. You'll leverage our scientific portfolio to meet client needs, execute strategic plans, and enhance market share...
Reposted 2 weeks ago
$103K - $181K *
Empower a dynamic Agile team in developing critical mission applications, utilizing your expertise in enterprise software development and fostering effective collaboration to enhance solutions for com...
1 month ago
$250K - $500K+*
Drive innovation by collaborating with hardware teams to enhance tools, evolve compilers, and improve developer experiences, ensuring efficient and effective hardware design processes...
2 days ago
$115K - $130K *
Join a dynamic team as you provide essential IT support to a distributed workforce. Leverage your troubleshooting skills to resolve technical issues, enhance user experience, and contribute to a colla...
Reposted today
Director, Marketing Operations
$150K - $180K *
Lead the charge in optimizing marketing operations to drive developer adoption, pipeline growth, and revenue. Oversee systems, processes, and insights while collaborating with cross-functional teams t...
1 week ago
Senior Technical Program Manager, Privileged Access Management
$120K - $150K *
Lead cross-functional efforts to drive execution in a fast-paced remote environment, overseeing key product initiatives and customer issues in our Privileged Access Management portfolio, while ensurin...
Reposted 3 weeks ago
Linux Development Engineer – eLxr Distribution
$110K - $130K *
Join a team that's shaping the future of Linux development by enhancing a Debian-based distribution. Collaborate with cross-functional teams to deliver reliable platform capabilities for mission-criti...
2 weeks ago
Senior Product Marketing Manager, Growth
$180K - $220K *
Drive impactful product launches and enhance user activation flows to ensure customer adoption and satisfaction. Collaborate cross-functionally to create effective onboarding experiences and measure s...
3 days ago
Sr. Project Manager - IT Service Delivery
$130K - $140K *
Lead the charge in managing complex IT projects, ensuring timely delivery and exceptional service. Collaborate with teams and stakeholders to drive successful outcomes while adhering to project manage...
3 weeks ago
Senior Technical Product Marketing Manager, AI Agent
$150K - $200K *
Drive your career by owning the go-to-market strategy for our AI Agent platform. Collaborate with cross-functional teams to create compelling narratives and enable sales, while launching innovative pr...
4 days ago
Sales Enablement Programs Manager
$135K - $149K *
Create impactful eLearning experiences to enhance revenue team performance. Collaborate with stakeholders to design, implement, and analyze training programs that drive sales effectiveness and continu...
1 week ago
Senior Consultant (Enterprise Activation) Advisory Services - Remote
$91K - $163K *
Shape client strategies by managing complex engagements, driving team performance, and enhancing customer experiences. Leverage industry expertise to solve challenges and mentor junior staff while ens...
3 days ago
Staff Engineer - Product Development (Contact Systems)
$120K - $145K *
Champion innovative product development in power connectors and cable assemblies. Lead cross-functional teams, drive technical excellence, and mentor engineering talent to deliver high-quality, cost-e...
Reposted 1 week ago
$83K - $140K *
Drive strategic financial analysis to optimize R&D expenditures. Collaborate with engineering leaders to enhance reporting frameworks and forecasting models, ensuring accurate budget guidance and impa...
Reposted 3 weeks ago
$83K - $140K *
Lead the charge in financial modeling and forecasting, driving strategic insights and collaborative planning processes across Corporate Finance & Strategy to optimize performance and align financial g...
Reposted 3 weeks ago
$104K - $117K *
Engage with senior technical requisitions, ensuring quality outreach and swift hiring. Collaborate with executives, utilize AI tools, and uphold communication standards to attract top talent in a comp...
3 days ago
Aeroderivative Senior Controls Technician (West Region)
$77K - $129K *
Join a team that's dedicated to maintaining and enhancing instrumentation and controls systems. Leverage your expertise to troubleshoot, repair, and upgrade equipment while ensuring safety and complia...
2 days ago
$130K - $155K *
Lead the modernization of HPC infrastructure, enhancing simulation-driven product development and optimizing engineering productivity across diverse environments and accounts...
1 week ago
Senior Security Consultant, Application Security
$75K - $175K *
Advance application security initiatives by leading manual code reviews, penetration tests, and threat modeling. Work closely with clients to strengthen their secure development processes, delivering...
Reposted 2 weeks ago
$130K - $260K *
Lead the charge in delivering high-quality healthcare applications through comprehensive testing and collaboration. Utilize your expertise in QA methodologies and Agile practices to ensure robust solu...
3 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.