Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$110K - $130K *
Empower your career by driving strategic sales initiatives within large healthcare organizations. Own the full sales cycle, build executive relationships, and position a leading clinical collaboration...
2 days ago
$150K - $180K *
Partner with us to drive commercial growth by transforming innovative services into market-relevant solutions. Shape go-to-market strategies and enable sales teams, bridging market needs with offering...
3 weeks ago
Principal Security Engineer - Information Security
$130K - $155K *
Unlock potential by leading security initiatives and shaping strategy. Collaborate with teams to design and implement robust security solutions, ensuring alignment with business goals and compliance s...
6 days ago
Principal Security Engineer - Information Security
$130K - $155K *
Join our team as a Principal Security Engineer, where you'll design and enhance security solutions, shape strategy, and lead initiatives to protect enterprise assets while mentoring junior engineers a...
6 days ago
$160K - $200K *
Transform security architecture by defining standards, leading reviews, and managing risks. Collaborate with teams to ensure secure, efficient integration of applications and AI, while maintaining cle...
2 days ago
Senior Director, Global Field Operations
$175K - $210K *
Lead global field operations, driving strategy and execution across sales, technical services, and partner functions. Collaborate with senior leadership to optimize pipeline management, forecasting, a...
1 week ago
Senior Power Systems Engineer - ERCOT Interconnection
$110K - $130K *
Champion the future of energy by leading technical power system interconnection efforts. Drive complex analysis and team performance to optimize generation and transmission services, shaping strategic...
3 weeks ago
Senior Principal Outbound Product Manager - Service Collection
$189K - $298K *
Drive enterprise transformation by turning market insights into product strategies, collaborating across teams to ensure competitive differentiation, compliance, and customer success for sustained com...
4 weeks ago
$100K - $120K *
Join a team that's dedicated to enhancing healthcare technology by developing and maintaining our Electronic Health Record platform using Ruby. Collaborate in an agile environment to deliver impactful...
6 days ago
Principal DCIM - Controls Build Quality Engineer (CBQE)
$110K - $130K *
Lead the charge in overseeing system integrators and project management, ensuring quality and performance across all phases. Collaborate with stakeholders to drive standardization and risk mitigation...
2 weeks ago
Senior Backend Software Engineer
$149K - $235K *
Lead complex backend projects from design to launch, tackling architecture challenges and mentoring junior developers. Collaborate across teams to drive initiatives and ensure high-quality code throug...
2 weeks ago
$100K - $120K *
Join a dynamic team to oversee and optimize the steel supply chain for modular construction, ensuring cost-effective sourcing and quality through strategic negotiations and capacity management across...
Reposted 1 week ago
IT Infrastructure Design Engineer
$100K - $120K *
Join a team that's dedicated to innovation and excellence, driving projects from concept to completion. Collaborate with cross-functional teams to enhance product development and ensure quality standa...
2 weeks ago
Senior Sales Director - Southeast
$381K - $475K *
Accelerate progress at a leading tech firm by driving sales growth in the Southeast. Lead a dynamic team, develop strategic business plans, and foster relationships with enterprise clients and channel...
2 weeks ago
Senior Sales Engineer, Enterprise
$120K - $145K *
Unlock potential by driving technical sales solutions in enterprise environments. Collaborate closely with stakeholders to architect innovative solutions and foster strong partnerships while influenci...
Reposted 4 weeks ago
Imaging Field Service Engineer 1
$69K - $103K *
Join a dynamic team as you drive customer satisfaction through timely maintenance and support for advanced medical equipment, collaborating with experienced engineers to enhance your skills and contri...
1 week ago
Presales Solutions Architect - Enterprise Networking
$180K - $250K *
Lead presales engagements and internal practice development in enterprise networking. Design target-state architectures, deliver demos, and build collateral while driving revenue growth and fostering...
1 week ago
$74K - $137K *
Transform creative production by integrating AI capabilities to enhance workflows, ensuring efficient content generation and delivery. Collaborate across teams to establish standards and scalable solu...
2 days ago
Senior Software Engineer, Consumer
$159K - $254K *
Transform the digital dining experience by leading full-stack development efforts, collaborating with cross-functional teams to innovate and enhance guest interactions through cutting-edge web solutio...
2 days ago
$160K - $180K *
Collaborate with partners to build a robust technical foundation for channel sales. Enable engineers to independently deploy solutions, ensuring technical readiness and driving measurable success in p...
2 days ago
$158K - $199K *
Champion client success by leading strategic initiatives for global accounts, driving growth and retention through trusted relationships and innovative solutions. Leverage expertise to maximize value...
1 week ago
$158K - $199K *
Drive strategic account management for global clients, focusing on value delivery, retention, and growth. Build trusted relationships with senior leaders, develop tailored solutions, and lead cross-fu...
1 week ago
Global Product Marketing Manager - Video
$110K - $120K *
Help us drive innovation in video security by leading product marketing for our Silent Sentinel camera, focusing on federal and defense sectors. Collaborate with cross-functional teams to craft compel...
2 weeks ago
Staff Product Manager (Product-Led Growth)
$130K - $160K *
Elevate the developer journey by driving growth in the self-serve funnel and shaping the product strategy. Collaborate cross-functionally to create a data-driven experience while building vital system...
Reposted 3 weeks ago
Senior Linux Infrastructure Engineer
$135K - $160K *
Join a team that's responsible for building and maintaining a scalable, secure, and performant Linux infrastructure through automation and modern tooling, ensuring high availability and adherence to b...
Reposted 3 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.