Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Software Engineer Manager - Cloud Platform Products (Agentic Workloads) (Remote)
$140K - $240K *
Transform cloud platforms by leading teams to deliver seamless agentic workload solutions. Foster collaboration, drive innovation, and mentor engineers while shaping a culture of technical excellence...
Reposted 1 week ago
$110K - $130K *
Elevate your career by designing and maintaining advanced IT infrastructure platforms, ensuring reliability and security. Collaborate with teams to optimize solutions, automate processes, and enhance...
Reposted 3 weeks ago
$90K - $189K *
Drive modernization efforts by leading the implementation of Tenable architecture, collaborating with cross-functional teams to enhance compliance solutions for the Department of the Air Force, and en...
Today
Account Manager IV (Remote in Bay Area, CA)
$167K - $209K *
Grow strategic accounts by building relationships, driving design wins, and conducting market analysis. Collaborate with cross-functional teams to enhance solutions and monitor account performance in...
Reposted 1 week ago
Senior Product Security Engineer
$157K - $184K *
Empower secure software delivery by designing and maintaining robust CI/CD pipelines, enhancing cloud-native product security, and implementing best practices in software supply chain security. Collab...
2 weeks ago
$90K - $110K *
Drive innovation by deploying and troubleshooting advanced IP networks in diverse environments. Collaborate with teams to integrate cutting-edge security technologies while ensuring seamless connectiv...
2 weeks ago
Senior Software Engineer (Remote)
$160K - $195K *
Shape the future of insurance technology by developing AI-driven full stack solutions. Collaborate across teams to innovate and implement intelligent systems that enhance user experience and streamlin...
Today
$90K - $110K *
Support the installation, maintenance, and troubleshooting of Battery Energy Storage Systems. Leverage your expertise in electrical systems and energy management to ensure optimal performance and safe...
2 weeks ago
Principal Specialist Sales Engineer, Zero Trust Branch - Healthcare/SLED
$175K - $251K *
Lead the charge in transforming customer experiences through innovative cloud security solutions, leveraging your expertise to craft tailored technical presentations and solutions that drive strategic...
Reposted 1 week ago
Account Executive - Splunk - PBST FSI
$236K - $308K *
Transform your career by leading enterprise sales for federal agencies, managing relationships, and collaborating with cross-functional teams to deliver innovative technology solutions that drive miss...
1 week ago
Colleague Technical Modernizations Consultant | Remote
$90K - $110K *
Join a team that's transforming higher education through technical modernization, leveraging your expertise in Colleague solutions to guide clients in successful migrations to cloud-based systems, enh...
3 weeks ago
Forward Deployed Engineer - Kubernetes
$110K - $177K *
Transform enterprise infrastructure by embedding with client teams to optimize Kubernetes deployments, streamline migrations, and enhance AI capabilities, ensuring successful platform adoption and ope...
4 days ago
$158K - $218K *
Shape the future of IT transformation by leading complex projects, ensuring alignment across teams, managing risks, and driving successful outcomes in enterprise environments. Engage stakeholders and...
Today
Senior Solutions Engineer, MSSP Ecosystem Partner
$196K - $270K *
Join a team that's driving innovation in the MSSP ecosystem. Lead technical strategy, engage with partners, and shape the future of security solutions across North America while fostering deep relatio...
1 week ago
Solutions Engineer - State, Local, Educational (SLED)
$150K - $225K *
Lead the charge in transforming public safety operations with innovative sUAS solutions. Collaborate with agencies to deliver tailored drone technology, ensuring seamless integration and impactful dep...
3 weeks ago
$130K - $210K *
Champion strategic enterprise accounts by driving new logo acquisition, building executive relationships, and leading negotiations to close transformative cybersecurity deals across a focused portfoli...
1 week ago
Engineering Product Manager - Mobility
$179K - $254K *
Join a team that's driving the future of mobility and IoT! Oversee product lifecycles, collaborate with executives, and navigate complex networks to align cutting-edge solutions with customer needs an...
Reposted 2 days ago
$103K - $146K *
Drive proactive, data-driven security by owning data pipelines and attribution layers. Transform raw security data into actionable insights, enhancing remediation speed and influencing AI-augmented an...
2 days ago
Senior Software Engineer, Interoperability
$169K - $220K *
Join a team that's dedicated to transforming healthcare through innovative software solutions. Collaborate with engineers and healthcare professionals to build systems that enhance patient care and st...
2 weeks ago
$210K - $247K *
Elevate application security by leading initiatives and shaping best practices across multiple programming languages, while collaborating with engineering teams to ensure that security is integrated a...
Reposted 3 weeks ago
Clinical AI Technical Integration Specialist
$110K - $130K *
Unlock potential by driving technical integration and validation for Ambient AI Scribe initiatives. Collaborate with clinical teams to enhance workflows, troubleshoot issues, and ensure operational re...
6 days ago
$140K - $160K *
Accelerate innovation by merging creative technology with AI capabilities, driving impactful solutions that enhance workflows and empower teams. Collaborate across disciplines to transform emerging te...
1 week ago
$77K - $163K *
Transform cloud infrastructure by developing and delivering robust solutions. Collaborate across departments to implement high-level architectures, ensuring seamless support for diverse workloads whil...
2 weeks ago
$104K *
Analyze and support security programs, ensuring compliance with regulations while enhancing operational efficiency. Collaborate with management to prioritize projects and improve administrative proces...
1 week ago
Lead Technical Support Specialist
$91K - $152K *
Innovate solutions in a dynamic support setting, providing high-level diagnostics and operational guidance for global power generation systems, while ensuring 24/7 service excellence and immediate iss...
1 month ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.