Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$110K - $130K *

Lead the enhancement of security measures for cloud-based healthcare solutions, focusing on vulnerability management, incident response, and compliance. Collaborate with cross-functional teams to ensu...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Accelerate progress at building executive relationships and driving growth through strategic account management, ensuring alignment with customer needs and innovative solutions across multiple busines...

Austin, TXRemote

2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Elevate incident response capabilities by developing dashboards and alerts, optimizing cloud performance, and ensuring security compliance. Collaborate with product teams to enhance IAM needs while dr...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$114K - $182K *

Analyze competitive landscapes in ITDC technologies, providing strategic insights and support across functions to enhance market positioning and respond to emerging threats effectively...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$180K - $195K *

Drive the development of the Hypori app for Windows while enhancing iOS and Android functionalities. Collaborate in an agile environment, focusing on secure software practices, troubleshooting, and de...

Austin, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$165K - $185K *

Lead the charge in transforming organizations through AI adoption. Collaborate with cross-functional teams to design and implement innovative solutions that enhance productivity and drive measurable o...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$82K - $172K *

Advance your career as an Embedded Linux Software Developer, contributing to the evolution of mission-critical devices. Collaborate with cross-functional teams to enhance networking capabilities and d...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$59K - $106K *

Drive high-voltage transmission line design projects, ensuring compliance with industry standards. Collaborate with multi-disciplinary teams to execute technical tasks, prepare documentation, and enha...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$84K - $147K *

Join a dynamic team as you provide vital technical support and consulting, building relationships and managing opportunities to enhance sales and drive customer satisfaction in field applications engi...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $145K *

Lead the design and optimization of scalable ETL/ELT pipelines while enhancing data integration and quality. Collaborate with cross-functional teams to drive architectural decisions and automate workf...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $130K *

Elevate your career by designing and managing Azure Kubernetes Service (AKS) clusters, ensuring reliability and security while collaborating with cross-functional teams to optimize performance and inc...

Toronto, ONRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Shape the future of field engineering by leading technical support, training, and quality assurance efforts. Drive continuous improvement while ensuring top-tier service and communication with clients...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$83K - $116K *

Tackle complex technical challenges by delivering exceptional field support for bioprocessing products. Collaborate with cross-functional teams to enhance customer satisfaction and drive service excel...

New York, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $120K *

Collaborate with cross-functional teams to design and develop user-centric web applications, integrating AI-driven insights for high-stakes decision-making workflows while ensuring performance and sec...

Virginia, USRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $160K *

Join our dynamic team to design and develop cutting-edge AI platforms, enhancing decision-making workflows through innovative web applications and robust backend services. Collaborate across the full...

Virginia, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join a dynamic team to design and develop a next-gen AI platform, focusing on intelligent agent frameworks and modern web applications. Collaborate across the full stack to enhance decision-making wor...

Virginia, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $155K *

Join a dynamic team to drive sales growth in the OEM market, managing customer relationships and leading technical projects from inception to completion while maximizing business opportunities and ens...

Richmond, VARemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead service delivery excellence for a major enterprise account, ensuring performance, compliance, and continuous improvement while fostering strong client relationships and managing cross-functional...

New Jersey, USRemote

3 days ago

  •   8 - 10 years exp.  •   Transportation

$120K - $195K *

Join a team that's at the forefront of PCIe technology, enhancing high-speed communication between hardware components. Collaborate with engineers to optimize performance and reliability in cutting-ed...

Vancouver, BCRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $140K *

Elevate customer experience by optimizing Zendesk for a scaling organization. Collaborate with leadership to enhance routing, AI tools, and workflows, ensuring efficient support operations and data-dr...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$120K - $145K *

Drive innovation by developing and supporting our trading system software, focusing on low latency and high throughput solutions during US evening hours in a dynamic remote environment...

United StatesRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $140K *

Optimize web application development by leading design and implementation using .NET Core, ASP.NET, and Angular. Collaborate with teams, mentor junior developers, and ensure code quality while leverag...

CanadaRemote

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive impactful global clinical trials as a Project Manager, leading cross-functional teams to ensure project delivery on time, within budget, and to quality standards while managing vendor relationsh...

North Carolina, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$105K - $155K *

Transform the OEM market by driving sales growth and managing key customer relationships. Lead technical projects from inception to completion while collaborating with cross-functional teams to ensure...

Newark, NJRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$105K - $155K *

Drive new business growth by engaging OEM customers, managing projects, and negotiating contracts. Leverage your expertise in industrial automation to maximize sales and foster strong relationships in...

Columbus, OHRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.