Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$120K - $130K *

Innovate the future of cloud platforms by leading the design and operation of a secure, scalable infrastructure. Drive automation and enhance developer experience while collaborating with cross-functi...

Toronto, ONRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$195K - $270K *

Empower mid-enterprise organizations to enhance their cybersecurity posture by simplifying complex concepts and driving meaningful relationships, ultimately paving the way for proactive vulnerability...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$179K - $224K *

Join a team that's dedicated to delivering high-quality member-facing systems. As an Engineering Manager, you'll lead a squad through the entire development lifecycle, ensuring accountability, quality...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $225K *

Lead and mentor a dynamic Security Operations team, overseeing incident response and SOC improvements while driving hands-on investigations and AI-assisted workflows to enhance security posture and op...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $175K *

Champion innovative structural design for mission-critical data centers, focusing on prefabricated and modular construction. Lead technical strategy, establish design standards, and ensure safety and...

Denver, CORemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$152K - $202K *

Transform organizational effectiveness by leading strategic people initiatives that drive enterprise transformation, enhance workforce readiness, and ensure successful change adoption across cross-fun...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Drive innovative solutions in technical sales for power transformers, collaborating with key stakeholders to secure new business and enhance customer relationships while leveraging engineering experti...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$206K - $283K *

Unlock potential by providing expert guidance in network security transformation, collaborating with sales teams to architect solutions that enhance customer security postures and drive successful out...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$206K - $283K *

Transform customer security with your expertise in network security and zero trust. Collaborate across teams to define robust solutions and lead critical technical discussions that enhance cybersecuri...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower your career by leading mechanical design for hyperscale data centers. Oversee HVAC, piping, and fire suppression systems while ensuring project success through collaboration and innovation. Jo...

Chicago, ILRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in designing and overseeing mechanical systems for hyperscale data centers, ensuring reliability and efficiency while managing client relationships and project teams across multiple di...

Los Angeles, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Join a dynamic team as you lead the design and construction of mechanical systems for hyperscale data centers, ensuring reliability and efficiency while collaborating with global teams on high-profile...

Arlington, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$115K - $194K *

Unlock your potential as a strategic partner to senior Engineering leaders, driving organizational change and fostering a high-performance culture across global teams in a fast-paced tech environment...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $160K *

Unlock potential by designing and deploying AI solutions that enhance customer success, ensuring seamless engagement and operational efficiency throughout the AI lifecycle from concept to improvement...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$166K - $200K *

Champion innovative solutions by leading cross-functional teams to enhance operational efficiency and drive project success across multiple departments, ensuring alignment with strategic goals and fos...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Unlock your potential as a Senior Financial Analyst, driving financial insights and models to support growth. Collaborate across teams to enhance forecasting accuracy and optimize performance, playing...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$168K - $322K *

Build and operate core infrastructure services for global AI platforms, developing secure cloud-native solutions and orchestrating automation to enhance reliability and scalability in a collaborative...

RemoteRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$193K - $285K *

Empower the Security Engineering team by leading the technical vision for platform hardening across global operations, ensuring a secure and resilient delivery network through innovative practices and...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$130K - $180K *

Optimize geomechanical solutions for mining projects by integrating data, developing models, and providing technical recommendations. Collaborate with a diverse team to enhance project outcomes and me...

Ontario, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$108K - $115K *

Unlock your potential as a full stack engineer, collaborating in an agile team to develop innovative applications and features, while leveraging cutting-edge AI technologies to enhance product offerin...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$220K - $260K *

Unlock potential by driving new business acquisition in a defined territory, focusing on net-new logos and maximizing revenue growth. Engage with C-level executives to present tailored cybersecurity s...

Connecticut, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Drive quality assurance initiatives by overseeing computer system validation processes, ensuring compliance with GxP regulations, and collaborating with cross-functional teams to enhance validation pr...

Kentucky, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Transform product security by leading strategy, conducting threat modeling, and collaborating across teams to ensure secure design and compliance. Drive innovation in security practices while mentorin...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Unlock your potential by leading customer discovery and product definition. Drive cross-functional collaboration to translate insights into actionable requirements, manage product backlogs, and delive...

Pennsylvania, USRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$176K - $327K *

Unlock potential by leading product marketing strategies for a cutting-edge data platform. Collaborate with cross-functional teams to create compelling content that simplifies complex technology, driv...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.