Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Physical Network & Structured Cabling Engineer
$120K - $145K *
Join a dynamic team to design and implement cutting-edge physical network infrastructure for large-scale data centers, ensuring optimal performance and reliability across global operations. Drive inno...
3 weeks ago
$156K - $260K *
Empower cyber defense initiatives by designing, implementing, and optimizing advanced security solutions. Lead investigations, mentor teams, and enhance detection capabilities to proactively mitigate...
2 weeks ago
Staff Software Engineer - Performance Advisor
$220K - $240K *
Shape the future of loyalty by leading the technical execution and innovation of AI-powered features in a rapidly evolving product landscape, driving cross-functional initiatives with a focus on archi...
Reposted 1 week ago
$82K - $125K *
Develop and enhance software solutions for electric and gas distribution tools, leveraging AI coding assistants. Collaborate with experienced engineers to implement features, ensure quality, and optim...
1 week ago
Sales Engineer, Mid Market - Northeast
$109K - $144K *
Shape the future of essential industries by leveraging IoT solutions to enhance logistics, safety, and efficiency. Work collaboratively to present innovative technical solutions that impact customer s...
Reposted 3 weeks ago
Software Engineer - Backend (Remote)
$180K - $320K *
Optimize our data activation platform by designing scalable, high-performance backend systems. Collaborate with cross-functional teams to enhance user experience and drive innovation in cloud data sol...
2 days ago
Software Engineer - Backend (Remote)
$180K - $320K *
Join a team that's shaping the future of data activation by designing high-throughput, low-latency distributed systems. Take ownership of technical initiatives and collaborate with product teams to en...
3 days ago
$100K *
Inspire a data-driven customer support team, overseeing daily operations, coaching agents, and driving performance metrics to enhance service quality and team development in a transformative support e...
Reposted 3 weeks ago
$125K - $150K *
Empower your career by leading and scaling a multidisciplinary engineering team in full-stack and data engineering. Drive impact through collaboration and technical excellence, ensuring quality and in...
Reposted 3 weeks ago
Senior OT Communications & Cybersecurity Engineer
$138K - $158K *
Unlock your potential by leading the integration of cutting-edge SCADA systems for renewable energy projects. Drive design and implement secure communication networks while collaborating to optimize s...
Reposted 2 days ago
Lead Specialist, Technical Architect
$150K - $160K *
Partner with us to shape the quality strategy for a leading exam development platform. Leverage your expertise to guide multiple Agile teams, enhance automation practices, and ensure high standards ac...
1 week ago
$140K - $170K *
Execute complex, cross-functional initiatives while navigating ambiguity and redefining operational models. Your strategic insights and leadership will propel projects to success and enhance overall o...
Reposted 3 weeks ago
$120K - $150K *
Unlock potential by leading system testing efforts for critical USAF missions. Collaborate on process improvements, develop test documents, and execute various testing types to ensure system operabili...
2 weeks ago
Lead Software Engineer, Azure Solutions
$170K - $200K *
Accelerate progress at the forefront of Azure solutions, leading medium-scale client engagements and complex projects. Drive technical leadership, solution architecture, and mentoring while collaborat...
2 weeks ago
$107K - $168K *
Empower your career as a Field Service Engineer, providing expert support for IVD biopsy tissue stainers and multi-vendor systems. Engage in hands-on problem-solving, optimize performance, and build s...
3 weeks ago
IT Tech Lead - Enterprise Automation
$110K - $130K *
Elevate your career by leading technical strategies and ensuring application integrity. Collaborate with cross-functional teams to drive innovation, optimize performance, and implement best practices...
1 week ago
Senior Product Marketing Manager, Healthcare
$150K - $200K *
Drive impactful marketing strategies in the Healthcare sector, enhancing positioning and messaging. Collaborate cross-functionally to accelerate growth and establish thought leadership, ensuring relev...
4 days ago
Cybersecurity Manager | Tanium Engineering (Remote)
$170K - $240K *
Drive enterprise-scale security operations by leveraging Tanium expertise, enhancing endpoint security, and leading a team to optimize incident management and automation for improved reliability and e...
3 days ago
$138K - $200K *
Transform partner success by leading a high-performing team of Channel Managers. Drive growth through innovative strategies, coaching, and collaboration across Microsoft’s ecosystem to achieve measura...
3 days ago
Senior Software Engineer, Technical Lead
$190K - $280K *
Engage with us to lead complex software initiatives, driving technical excellence and mentoring teams. You'll shape architecture, tackle challenges, and deliver high-performance solutions that support...
2 weeks ago
$100K - $120K *
Lead the charge in ensuring technical excellence and quality across all P&C project deliverables. Provide mentorship, establish engineering standards, and drive continuous improvement initiatives to e...
3 days ago
$110K - $130K *
Champion technical sales excellence by guiding clients through the sales cycle, enhancing product adoption, and collaborating with teams to drive customer satisfaction and revenue growth in the cybers...
3 weeks ago
$180K - $250K *
Innovate the design and delivery of cutting-edge SaaS solutions powered by data, ML, and AI. Own key technical areas driving high-quality product features through collaboration, backend development, a...
Reposted 1 week ago
Account Executive - Cloud, Data & AI
$110K - $130K *
Join a team that's shaping the future of IT solutions by driving revenue growth, building strategic client relationships, and implementing Cloud, Data & AI initiatives with major brands. Your impact w...
Reposted 4 weeks ago
$100K - $130K *
Optimize quality assurance processes by designing and maintaining automation frameworks that enhance software reliability and delivery speed. Collaborate with cross-functional teams to ensure complian...
3 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.