Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$120K - $145K *

Join a dynamic team to design and implement cutting-edge physical network infrastructure for large-scale data centers, ensuring optimal performance and reliability across global operations. Drive inno...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$156K - $260K *

Empower cyber defense initiatives by designing, implementing, and optimizing advanced security solutions. Lead investigations, mentor teams, and enhance detection capabilities to proactively mitigate...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$220K - $240K *

Shape the future of loyalty by leading the technical execution and innovation of AI-powered features in a rapidly evolving product landscape, driving cross-functional initiatives with a focus on archi...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$82K - $125K *

Develop and enhance software solutions for electric and gas distribution tools, leveraging AI coding assistants. Collaborate with experienced engineers to implement features, ensure quality, and optim...

Spokane, WARemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$109K - $144K *

Shape the future of essential industries by leveraging IoT solutions to enhance logistics, safety, and efficiency. Work collaboratively to present innovative technical solutions that impact customer s...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $320K *

Optimize our data activation platform by designing scalable, high-performance backend systems. Collaborate with cross-functional teams to enhance user experience and drive innovation in cloud data sol...

Toronto, ONRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $320K *

Join a team that's shaping the future of data activation by designing high-throughput, low-latency distributed systems. Take ownership of technical initiatives and collaborate with product teams to en...

Edmonton, ABRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K *

Inspire a data-driven customer support team, overseeing daily operations, coaching agents, and driving performance metrics to enhance service quality and team development in a transformative support e...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Empower your career by leading and scaling a multidisciplinary engineering team in full-stack and data engineering. Drive impact through collaboration and technical excellence, ensuring quality and in...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$138K - $158K *

Unlock your potential by leading the integration of cutting-edge SCADA systems for renewable energy projects. Drive design and implement secure communication networks while collaborating to optimize s...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $160K *

Partner with us to shape the quality strategy for a leading exam development platform. Leverage your expertise to guide multiple Agile teams, enhance automation practices, and ensure high standards ac...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$140K - $170K *

Execute complex, cross-functional initiatives while navigating ambiguity and redefining operational models. Your strategic insights and leadership will propel projects to success and enhance overall o...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Unlock potential by leading system testing efforts for critical USAF missions. Collaborate on process improvements, develop test documents, and execute various testing types to ensure system operabili...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$170K - $200K *

Accelerate progress at the forefront of Azure solutions, leading medium-scale client engagements and complex projects. Drive technical leadership, solution architecture, and mentoring while collaborat...

Austin, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$107K - $168K *

Empower your career as a Field Service Engineer, providing expert support for IVD biopsy tissue stainers and multi-vendor systems. Engage in hands-on problem-solving, optimize performance, and build s...

New York, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Elevate your career by leading technical strategies and ensuring application integrity. Collaborate with cross-functional teams to drive innovation, optimize performance, and implement best practices...

Ohio, USRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Drive impactful marketing strategies in the Healthcare sector, enhancing positioning and messaging. Collaborate cross-functionally to accelerate growth and establish thought leadership, ensuring relev...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $240K *

Drive enterprise-scale security operations by leveraging Tanium expertise, enhancing endpoint security, and leading a team to optimize incident management and automation for improved reliability and e...

Georgia, USRemote

3 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$138K - $200K *

Transform partner success by leading a high-performing team of Channel Managers. Drive growth through innovative strategies, coaching, and collaboration across Microsoft’s ecosystem to achieve measura...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$190K - $280K *

Engage with us to lead complex software initiatives, driving technical excellence and mentoring teams. You'll shape architecture, tackle challenges, and deliver high-performance solutions that support...

Florida, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in ensuring technical excellence and quality across all P&C project deliverables. Provide mentorship, establish engineering standards, and drive continuous improvement initiatives to e...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Champion technical sales excellence by guiding clients through the sales cycle, enhancing product adoption, and collaborating with teams to drive customer satisfaction and revenue growth in the cybers...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $250K *

Innovate the design and delivery of cutting-edge SaaS solutions powered by data, ML, and AI. Own key technical areas driving high-quality product features through collaboration, backend development, a...

CanadaRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's shaping the future of IT solutions by driving revenue growth, building strategic client relationships, and implementing Cloud, Data & AI initiatives with major brands. Your impact w...

CanadaRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Optimize quality assurance processes by designing and maintaining automation frameworks that enhance software reliability and delivery speed. Collaborate with cross-functional teams to ensure complian...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.