Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$88K - $105K *

Shape the future of knowledge management by leading a dynamic team to enhance communication strategies and support service delivery across multiple brands, fostering a culture of collaboration and con...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$87K - $151K *

Join a team that's committed to enhancing site reliability through strong CI/CD practices and cloud technologies. Empower systems performance in a collaborative environment while driving innovation in...

Memphis, TNRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Empower your career by leading IT security initiatives, assessing risks, and driving remediation efforts across the enterprise. Collaborate with cross-functional teams to enhance security posture and...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $180K *

Unlock your potential as a Technical Recruiter, driving Engineering hiring and building strong talent pipelines. Collaborate with leaders to define roles, enhance candidate experience, and adapt strat...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$212K - $268K *

Join a team that's redefining enterprise AI solutions by leading technical discovery and delivering impactful demonstrations. Collaborate with architects and executives to drive customer success and a...

San Jose, CARemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$145K - $190K *

Lead the charge in designing and optimizing scalable data pipelines using Azure, PySpark, and Airflow. Collaborate with teams to ensure data quality and performance while mentoring engineers and drivi...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$164K - $205K *

Unlock potential by driving the vision and execution of Data Security products, collaborating with cross-functional teams to enhance a cloud security platform that empowers innovation and business gro...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$91K - $163K *

Empower your career by driving innovative software solutions through end-to-end development, collaborating with Agile teams, and leveraging cutting-edge technologies to enhance product quality and eff...

Eden Prairie, MNRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$145K - $175K *

Champion the future of network engineering by architecting and developing high-performance networks that power AI at scale. Lead innovative solutions and mentor a talented team to enhance global netwo...

Texas, USRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Engineer cutting-edge Virtual Desktop Infrastructure and Linux platforms, driving automation and operational excellence. Collaborate with teams to enhance user experience and modernize infrastructure...

Montreal, QCRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$138K - $165K *

Partner with us to design and implement VoIP infrastructure and AI-driven voice workloads. Collaborate across teams to enhance performance, scalability, and integration while mentoring colleagues and...

Boston, MARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$176K - $308K *

Drive the design and implementation of VoIP infrastructure and AI-driven voice workloads. Collaborate across teams to enhance performance, scalability, and integration of telephony platforms while men...

Seattle, WARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$176K - $308K *

Champion the design and implementation of VoIP infrastructure, enhancing AI-driven voice workloads. Collaborate across teams to ensure seamless integration and operational excellence while mentoring p...

Dallas, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$154K - $260K *

Join an innovative team to lead and evolve critical Core Infrastructure. Oversee infrastructure strategy, improve operational health, and drive automation to boost performance across a globally distri...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Lead product development initiatives in power connectors and cable assemblies. Drive innovation, mentor engineering talent, and ensure high-quality solutions that meet market demands while collaborati...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Support product portfolio activities by leveraging technical expertise to enhance customer satisfaction, resolve challenges, and collaborate with cross-functional teams, driving effective solutions in...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Unlock potential as you lead pre-sales initiatives, collaborating with teams to secure and grow business opportunities while delivering innovative cybersecurity solutions tailored to client needs...

Oakland, CARemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's dedicated to delivering expert engineering solutions while managing projects safely and efficiently. Leverage your technical expertise to mentor others and drive innovation in gener...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$98K - $155K *

Join a team that empowers enterprise customers to unlock the full value of their SaaS solutions through strategic engagement, relationship-building, and proactive support, driving successful product a...

New York, NYRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$244K - $409K *

Drive the development of a global SME organization, leading regional teams to enhance technical selling and product direction. Transform ambiguity into structure while mentoring leaders and collaborat...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$74K - $130K *

Unlock potential by joining a dynamic Agile team to develop critical enterprise software applications, leveraging modern technologies in a fast-paced environment for mission success...

RemoteRemote

1 month ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$150K - $190K *

Transform healthcare by leading the development of scalable clinical programs. Collaborate with cross-functional teams to enhance patient outcomes and streamline onboarding processes while ensuring co...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$88K - $154K *

Optimize and integrate the manufacturing process for hazardous materials, taking ownership from design through commissioning. Collaborate with multidisciplinary teams to ensure safety and efficiency i...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Drive innovative software solutions by designing, developing, and testing systems-level software. Collaborate with cross-functional teams to meet operational specifications and enhance SAP functionali...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Staffing

$135K - $160K *

Empower strategic customers by delivering innovative video AI solutions. Collaborate with cross-functional teams to drive implementation and enhance customer experiences in a dynamic, fast-paced envir...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.