Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Manager Knowledge & Communication (Contact Center)
$88K - $105K *
Shape the future of knowledge management by leading a dynamic team to enhance communication strategies and support service delivery across multiple brands, fostering a culture of collaboration and con...
6 days ago
Site Reliability Engineer- REMOTE - Onsite Training
$87K - $151K *
Join a team that's committed to enhancing site reliability through strong CI/CD practices and cloud technologies. Empower systems performance in a collaborative environment while driving innovation in...
Reposted 1 week ago
$110K - $130K *
Empower your career by leading IT security initiatives, assessing risks, and driving remediation efforts across the enterprise. Collaborate with cross-functional teams to enhance security posture and...
Reposted 1 week ago
$160K - $180K *
Unlock your potential as a Technical Recruiter, driving Engineering hiring and building strong talent pipelines. Collaborate with leaders to define roles, enhance candidate experience, and adapt strat...
Reposted 1 week ago
Solutions Engineer - Splunk (Remote)
$212K - $268K *
Join a team that's redefining enterprise AI solutions by leading technical discovery and delivering impactful demonstrations. Collaborate with architects and executives to drive customer success and a...
1 week ago
Senior Director, Software Engineering
$145K - $190K *
Lead the charge in designing and optimizing scalable data pipelines using Azure, PySpark, and Airflow. Collaborate with teams to ensure data quality and performance while mentoring engineers and drivi...
1 week ago
Staff Product Manager - Data Protection
$164K - $205K *
Unlock potential by driving the vision and execution of Data Security products, collaborating with cross-functional teams to enhance a cloud security platform that empowers innovation and business gro...
3 weeks ago
$91K - $163K *
Empower your career by driving innovative software solutions through end-to-end development, collaborating with Agile teams, and leveraging cutting-edge technologies to enhance product quality and eff...
3 days ago
Staff Network Development Engineer
$145K - $175K *
Champion the future of network engineering by architecting and developing high-performance networks that power AI at scale. Lead innovative solutions and mentor a talented team to enhance global netwo...
4 days ago
SENIOR TECHNOLOGY SPECIALIST - VIRTUAL DESKTOP & LINUX PLATFORMS
$100K - $120K *
Engineer cutting-edge Virtual Desktop Infrastructure and Linux platforms, driving automation and operational excellence. Collaborate with teams to enhance user experience and modernize infrastructure...
Reposted 1 week ago
Staff Machine Learning Engineer - VoIP Infrastructure
$138K - $165K *
Partner with us to design and implement VoIP infrastructure and AI-driven voice workloads. Collaborate across teams to enhance performance, scalability, and integration while mentoring colleagues and...
1 week ago
Staff Machine Learning Engineer - VoIP Infrastructure
$176K - $308K *
Drive the design and implementation of VoIP infrastructure and AI-driven voice workloads. Collaborate across teams to enhance performance, scalability, and integration of telephony platforms while men...
1 week ago
Staff Machine Learning Engineer - VoIP Infrastructure
$176K - $308K *
Champion the design and implementation of VoIP infrastructure, enhancing AI-driven voice workloads. Collaborate across teams to ensure seamless integration and operational excellence while mentoring p...
1 week ago
Manager II, Software Engineering, Infrastructure
$154K - $260K *
Join an innovative team to lead and evolve critical Core Infrastructure. Oversee infrastructure strategy, improve operational health, and drive automation to boost performance across a globally distri...
Reposted 3 weeks ago
Sr. Staff Engineer - Connectors Power BU
$120K - $145K *
Lead product development initiatives in power connectors and cable assemblies. Drive innovation, mentor engineering talent, and ensure high-quality solutions that meet market demands while collaborati...
2 weeks ago
$88K - $105K *
Support product portfolio activities by leveraging technical expertise to enhance customer satisfaction, resolve challenges, and collaborate with cross-functional teams, driving effective solutions in...
2 days ago
Security Solutions Engineer (Pre-Sales) - Remote/Oakland, CA
$150K - $200K *
Unlock potential as you lead pre-sales initiatives, collaborating with teams to secure and grow business opportunities while delivering innovative cybersecurity solutions tailored to client needs...
1 month ago
Senior Engineer - System Protection and Control (Remote)
$110K - $130K *
Join a team that's dedicated to delivering expert engineering solutions while managing projects safely and efficiently. Leverage your technical expertise to mentor others and drive innovation in gener...
1 week ago
Customer Success Manager, Mid Market
$98K - $155K *
Join a team that empowers enterprise customers to unlock the full value of their SaaS solutions through strategic engagement, relationship-building, and proactive support, driving successful product a...
Reposted 1 week ago
Senior Director, Global SME Solutions Architecture
$244K - $409K *
Drive the development of a global SME organization, leading regional teams to enhance technical selling and product direction. Transform ambiguity into structure while mentoring leaders and collaborat...
2 weeks ago
$74K - $130K *
Unlock potential by joining a dynamic Agile team to develop critical enterprise software applications, leveraging modern technologies in a fast-paced environment for mission success...
1 month ago
$150K - $190K *
Transform healthcare by leading the development of scalable clinical programs. Collaborate with cross-functional teams to enhance patient outcomes and streamline onboarding processes while ensuring co...
6 days ago
$88K - $154K *
Optimize and integrate the manufacturing process for hazardous materials, taking ownership from design through commissioning. Collaborate with multidisciplinary teams to ensure safety and efficiency i...
Reposted yesterday
$110K - $130K *
Drive innovative software solutions by designing, developing, and testing systems-level software. Collaborate with cross-functional teams to meet operational specifications and enhance SAP functionali...
1 week ago
$135K - $160K *
Empower strategic customers by delivering innovative video AI solutions. Collaborate with cross-functional teams to drive implementation and enhance customer experiences in a dynamic, fast-paced envir...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.