Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$114K - $252K *

Shape the future of cloud infrastructure by optimizing AWS GovCloud environments. Leverage your expertise in architecture and security compliance while empowering technical teams toward innovation and...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Elevate your career by owning the full sales cycle in a dynamic remote environment. Engage with inbound leads, nurture prospects, and drive expansion opportunities while collaborating with a passionat...

Calgary, ABRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Transform enterprise contact center solutions as a senior technical expert, focusing on design, implementation, and automation of Genesys Cloud CX. Collaborate with teams to enhance platform reliabili...

Oregon, USRemote

4 days ago

  •   5 - 7 years exp.  •   Staffing

$77K - $124K *

Join a team that's transforming data center solutions. As an Application Engineer, you'll shape technical strategies, collaborate with key industry players, and ensure seamless project execution in a...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock potential by leading product marketing strategies that drive growth, enhance positioning, and enable cross-functional collaboration. Leverage AI to optimize messaging and ensure impactful launc...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform enterprise operations by leading the design and deployment of AI-driven workflows. Collaborate with cross-functional teams to ensure successful integration and delivery of innovative Agentic...

Toronto, ONRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$187K - $220K *

Join a team that's shaping the future of AI in IT Operations. As a Senior Software Engineer, you'll design and build innovative platform capabilities, driving impactful solutions and collaborating dir...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the onboarding function for diverse customer segments, managing a team to ensure a seamless transition from contract to go-live. Collaborate cross-functionally to enhance processes and drive cust...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Empower quality assurance by developing AI-assisted automated tests, integrating them into CI/CD pipelines, and collaborating with cross-functional teams to enhance software reliability and release ef...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$168K - $252K *

Transform CPU performance through analysis, tuning, and benchmarking. Collaborate on workload characterization and competitive analysis to enhance software and hardware performance, driving innovation...

Oklahoma, USRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Join a dynamic team as a Senior Customer Success Architect, focusing on AI adoption. Lead complex engagements, design tailored solutions, and drive measurable outcomes for enterprise clients, bridging...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Empower your career by leading client engagements in cybersecurity, driving Zero Trust initiatives, and providing strategic guidance to enhance business outcomes while fostering strong relationships a...

Florida, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Lead the design and development of our enterprise data platform, driving initiatives for data ingestion, storage, and transformation. Collaborate with cross-functional teams to enhance data governance...

CanadaRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Information Technology

$71K - $107K *

Drive customer satisfaction by evaluating and repairing complex biomedical equipment. Collaborate with teams to ensure effective service delivery and maintain compliance with safety standards while en...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $89K *

Elevate your career by developing innovative software solutions, driving product enhancements, and collaborating within an Agile team. Utilize core technologies like JavaScript, HTML, and CSS to deliv...

Toronto, ONRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Lead the charge in shaping a new Technical Program Management team, guiding TPMs to deliver impactful results while fostering collaboration across Engineering and Product. Drive strategic planning and...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Champion strategic enterprise sales by engaging C-level executives, driving new logo acquisition, and leading negotiations to close transformative cybersecurity deals across a focused portfolio of acc...

Tampa, FLRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$132K - $238K *

Unlock potential by leading the design and integration of cutting-edge electrical systems for data centers. Coordinate multi-disciplinary teams to ensure high-performance solutions in power distributi...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$149K - $256K *

Lead the technical strategy for complex global opportunities, collaborating with sales teams to develop tailored solutions. Drive technical discovery, architecture design, and customer engagement to e...

California, USRemote

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Transform your career by driving market development in quantum technology. Engage with strategic accounts and forge strong relationships while identifying new business opportunities and expanding exis...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$128K - $188K *

Join a team that's redefining product management by leading the strategy and execution for onboarding and compliance solutions. Drive innovation in automated workflows and regulatory compliance while...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$96K - $144K *

Grow your career with a dynamic role focused on delivering exceptional service through preventative maintenance, troubleshooting, and installations of medical equipment, ensuring customer satisfaction...

San Francisco, CARemote

Today

  •   Less than 5 years exp.  •   Business Services

$125K - $225K *

Lead the charge in multidisciplinary engineering and design management for a large-scale industrial infrastructure project, ensuring compliance with technical standards and client expectations through...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Drive security excellence by managing identity access, external testing, and compliance processes. Collaborate with teams to enhance AWS security and develop scalable policies, ensuring robust protect...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$113K - $142K *

Design and develop structural engineering solutions for modular data centers. Oversee vendor collaboration, conduct risk assessments, and ensure compliance with local codes, delivering repeatable desi...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.