Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Security & Infrastructure Engineer
$100K - $120K *
Drive security excellence by managing identity access, external testing, and compliance processes. Collaborate with teams to enhance AWS security and develop scalable policies, ensuring robust protect...
2 weeks ago
Data Center Structural Engineer
$113K - $142K *
Design and develop structural engineering solutions for modular data centers. Oversee vendor collaboration, conduct risk assessments, and ensure compliance with local codes, delivering repeatable desi...
3 weeks ago
$120K - $150K *
Transform your career by leading a dynamic team to ensure clinical excellence across multiple regions, driving project success through strategic management and collaboration while fostering a culture...
Reposted 1 week ago
$85K - $117K *
Champion software quality by analyzing healthcare data, developing test cases, and executing both manual and automated tests. Collaborate with cross-functional teams to ensure compliance with clinical...
2 weeks ago
$75K - $127K *
Lead the design and development of SAP Integration solutions, ensuring efficient system communication and data exchange. Collaborate with stakeholders to deliver reliable applications and enhance proc...
Today
Security Consulting Engineer (Remote)
$131K - $172K *
Drive impactful security solutions by leading engagements, delivering expertise, and fostering customer relationships. Collaborate across teams to enhance security practices and ensure optimal deploym...
3 weeks ago
Security Consulting Engineer (Remote)
$132K - $185K *
Shape the future of cybersecurity by leading security engagements, delivering solutions, and providing expert support to customers. Collaborate with teams to design, deploy, and optimize Cisco Securit...
3 weeks ago
Staff Security Engineer, Proactive Security - Dasher
$159K - $235K *
Unlock potential by leading the technical roadmap for Proactive Security, collaborating across teams to embed security controls into Dasher products and mentor engineers in delivering secure systems f...
Reposted 3 weeks ago
$120K - $144K *
Lead the charge in designing and implementing advanced building automation systems for critical infrastructure projects, ensuring seamless integration and optimal performance while managing teams and...
1 week ago
$131K - $205K *
Engage in the design and evaluation of electric power generation projects. Provide technical support and owner’s engineering services, focusing on thermal power systems. Collaborate on project develop...
2 weeks ago
Senior Product Operations Manager
$110K - $130K *
Drive the development and execution of a robust product metrics program, leveraging statistical methods to inform product decisions and enhance business outcomes while fostering data-driven insights a...
3 weeks ago
Senior Technical Program Manager
$133K - $235K *
Drive your career with impactful cross-functional programs, leading initiatives from planning to launch. Collaborate with diverse teams to navigate complexity, ensuring successful delivery and continu...
2 weeks ago
Senior Cybersecurity Engineer (Center of Excellence)
$131K - $219K *
Join a team that's redefining cybersecurity in the energy sector. You'll lead complex projects, develop standards, and automate processes to enhance efficiency and security across global Grid Automati...
3 days ago
Senior Technical Program Manager, Services Operations
$132K - $182K *
Drive program execution across high-priority workstreams in Customer Outcomes, managing threat intelligence partnerships and AI model initiatives. Collaborate with cross-functional teams to ensure tim...
3 weeks ago
Senior Solutions Engineer, MSSP Partner
$196K - $270K *
Empower the growth of MSSP partnerships by driving adoption, building relationships, and integrating solutions. Collaborate with partners to enhance technical offerings and ensure success through trai...
1 week ago
Senior Engineering Manager - Grid
$165K - $253K *
Lead the charge in managing a project team focused on high voltage substations, overseeing design, analysis, and implementation to modernize the electric grid while ensuring projects meet client speci...
3 weeks ago
Senior Product Manager - Managed Security Services (Onboarding)
$173K - $259K *
Transform the customer onboarding experience by bridging Product Management and Engineering. Lead initiatives that prioritize seamless integration, scalability, and customer success while ensuring opt...
3 weeks ago
Senior Account Based Marketing Manager
$116K - $195K *
Shape targeted account-based marketing strategies and execute initiatives for strategic Enterprise accounts, driving collaboration across sales and marketing teams to achieve measurable business outco...
Reposted 1 week ago
$110K - $130K *
Accelerate progress at the forefront of R&D recruiting, managing full-cycle processes across diverse technical domains. Build proactive pipelines and partner with hiring managers to drive strategic hi...
1 week ago
Regional Applications Engineer - Vancouver
$115K - $135K *
Shape the future of HVAC solutions by leading applications support and sales strategy in a designated region. Drive business growth through expert consulting, relationship building, and product traini...
Reposted today
Sr. Infrastructure Solutions Engineer (Compute & Storage)
$110K - $130K *
Join a dynamic IT team as a Sr Infrastructure Solutions Engineer, where you'll leverage your expertise in server and storage hardware to optimize compute and storage configurations, ensuring robust su...
3 days ago
Senior Revenue Enablement Manager, Post-Sales
$115K - $150K *
Empower post-sales teams to drive customer success and value realization through AI-assisted tools and scalable enablement programs, collaborating cross-functionally to enhance implementation, adoptio...
4 days ago
Software Engineer (Contractor)
$110K - $130K *
Build innovative technology solutions for Equity Portfolio Management. Collaborate with stakeholders to enhance functionality and maintain high software quality, while leveraging modern practices and...
Reposted 5 days ago
$80K - $95K *
Shape the future of technical support by resolving complex issues, collaborating with teams, and training staff to enhance customer experiences and optimize services in a dynamic environment...
3 weeks ago
Territory Account Manager, Exposure Management (West)
$125K - $175K *
Unlock potential by driving pipeline generation and building local partnerships. Engage with key customers, represent the brand at events, and thrive in a dynamic startup environment focused on SMBs a...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.