Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$170K - $210K *

Empower Federal agencies by architecting and delivering AI-assisted software solutions. Responsible for client engagement, technology integration, and ensuring that production-ready solutions meet ope...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Drive innovative electrical designs for mission-critical facilities. Collaborate with global teams on high-profile data center projects, enhancing your expertise in complex systems while enjoying a fl...

Arlington, VARemote

6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$119K - $165K *

Join our team as a Senior Recruiter, driving full-cycle recruiting for Sales, Customer Success, and Partnerships. Collaborate with leaders to enhance our hiring processes and ensure a positive candida...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Join a dynamic team to drive SoC integration, ensuring quality and performance optimization while collaborating with clients and guiding junior engineers. Leverage your expertise in RTL design and dig...

California, USRemote

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$160K - $220K *

Lead the charge in defining product strategy and delivery for major client engagements. Collaborate with cross-functional teams, mentor PMs, and navigate complex challenges to ensure successful outcom...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $220K *

Shape the future of product strategy by leading complex client engagements, managing the full product lifecycle, driving cross-functional alignment, and mentoring teams to deliver impactful solutions...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $175K *

Elevate your career by leading the development of our cutting-edge Cloud Threat Detection Platform. Drive innovative high-throughput microservices, engineer robust APIs, and shape user-facing applicat...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$75K - $95K *

Unlock potential by managing Genesys Cloud configurations and ensuring system integrity. Collaborate with teams to implement changes, troubleshoot issues, and maintain documentation for optimal contac...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Transportation

$85K - $93K *

Join a team that's dedicated to providing exceptional technical support for hydraulic systems. In this customer-facing role, you'll troubleshoot, manage claims, and collaborate with internal teams to...

Davenport, IARemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Unlock potential by driving renewals and expansion within top-tier enterprise accounts. This senior role demands strategic navigation of complex organizations, fostering executive relationships, and l...

New York, NYRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $100K *

Join the charge in supporting our enterprise IT environment by managing user identities, deploying applications, and troubleshooting complex issues across hybrid infrastructures. Leverage your experti...

Downers Grove, ILRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $140K *

Lead the charge in developing strategic customer relationships to drive revenue growth. This role involves market analysis and building long-term partnerships while managing a robust sales strategy in...

Utah, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$78K - $126K *

Grow your career with a leading professional services firm, providing expert support in Sage Intacct. Engage with clients, troubleshoot issues, and enhance your technical skills in a collaborative, re...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$80K - $100K *

Transform customer support by leading a skilled team, enhancing workflows, and collaborating with cross-functional teams to deliver exceptional technical assistance and insights, driving continuous im...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$96K - $184K *

Elevate your career by engaging with clients as a data security expert. Collaborate across teams to deliver innovative security solutions, educate sales teams, and stay ahead of industry trends while...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $230K *

Transform your career by leveraging your data security expertise in a consultative role. Collaborate with clients to enhance security solutions, educate teams, and develop innovative offerings that me...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Manage the end-to-end delivery of network deployment projects across multiple sites, ensuring timely execution and coordination among field teams, vendors, and engineering functions in a fast-paced en...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$254K - $297K *

Elevate customer experiences by diagnosing and resolving complex technical challenges. Contribute directly to product engineering initiatives while collaborating with strategic customers and internal...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$87K - $109K *

Empower the future of Quality Management Systems by leading digital transformation and validation efforts. Collaborate with cross-functional teams to enhance compliance and efficiency in Quality proce...

Massachusetts, USRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $160K *

Unlock the potential of NetBox Delivery by leading software design, enhancing production reliability, and mentoring engineers. Shape the technical direction and ensure seamless deployment on Cloud and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $147K *

Oversee project financial performance and analytics, ensuring effective management across complex contracts. Collaborate with teams to enhance processes and deliver actionable insights, driving operat...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$138K - $173K *

Lead high-impact programs to optimize customer experience support, focusing on BPO partnerships and evolving service delivery models. Collaborate across teams to ensure smooth transitions and enhance...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$172K - $240K *

Join a team that's redefining AI security! As a Principal AI Security Engineer, you'll lead assessments, design controls, and partner with teams to ensure safe AI adoption across the enterprise, drivi...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Elevate the security of AI agents by uncovering vulnerabilities and shaping industry standards through impactful research and responsible disclosure across diverse platforms and technologies...

New York City, NYRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Innovate noise control solutions for large-scale AI data centers. Lead acoustic studies, model sound propagation, and recommend effective mitigations while collaborating across engineering teams to en...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.