Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$100K - $120K *

Accelerate your career by partnering with leaders to develop innovative solutions, guide engineering best practices, and ensure high-quality infrastructure. Collaborate with teams to achieve technical...

Mclean, VARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $130K *

Transform your career by designing and delivering complex full-stack solutions using Java, Spring Boot, and Angular. Collaborate with teams to enhance engineering quality and lead technical initiative...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$198K - $233K *

Champion innovative IoT solutions to modernize essential industries, enhancing supply chain efficiency and safety. Collaborate with diverse teams to deliver impactful customer engagements and drive di...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $150K *

Transform the insurance broker experience by developing AI-driven full stack solutions. Collaborate across teams to design, implement, and enhance intelligent systems that automate processes and deliv...

CanadaRemote

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $230K *

Transform client networks by collaborating with account teams to design tailored solutions, educate sales staff, and strengthen partnerships. Leverage technical expertise to drive business growth and...

Missouri, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $230K *

Empower clients as a Network Expert, leading consultative discussions and driving tailored solutions in partnership with account teams. Shape organizational success through strategic evaluations and c...

Indiana, USRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$186K - $232K *

Champion new business growth by driving customer engagement and showcasing innovative solutions. Collaborate with sales teams to navigate complex evaluations and secure strategic accounts, making a si...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $180K *

Champion innovation by developing full-stack web applications using TypeScript. Collaborate in a dynamic, remote-first team to deliver engaging user experiences, streamline operations, and lead techni...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$105K - $158K *

Unlock potential by managing complex projects in digital healthcare, ensuring product quality and customer satisfaction. Collaborate with cross-functional teams to drive program success and address st...

Waukesha, WIRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $105K *

Optimize healthcare support by serving as the primary contact for clinical application issues. Collaborate with clinicians and IT teams to troubleshoot, educate, and resolve technical challenges, ensu...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$135K - $160K *

Lead the evolution of our GTM Systems Architecture, enhancing Salesforce and its tech stack for AI-native workflows. Collaborate with cross-functional teams to build a trusted data foundation and driv...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$92K - $154K *

Oversee the coordination of network infrastructure deployment for new Data Center builds, ensuring alignment across teams and tracking milestones from cable start to Production Ready. Drive accountabi...

Colorado, USRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $100K *

Manage day-to-day billing operations and client support in the energy sector. Lead client interactions, troubleshoot technical issues, and collaborate with internal teams to enhance service delivery a...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Join a team that's dedicated to enhancing customer success by serving as a trusted post-sales partner. Leverage your technical expertise and relationship management skills to resolve challenges and dr...

Somerset, NJRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the charge in driving enterprise sales by managing the full sales cycle, engaging with large organizations, and expanding relationships within the AI sector. Your expertise will be pivotal in est...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$128K - $171K *

Drive innovation in hybrid-cloud infrastructure as a Staff Operations Engineer. Lead cross-team collaboration, shape technical direction, and enhance system reliability while overseeing complex projec...

CanadaRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$106K - $197K *

Join a team that's dedicated to empowering customers in global trade. As a Customer Success Manager, you'll leverage your expertise to drive client success, foster relationships, and ensure optimal va...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$152K - $190K *

Develop high-performance networking solutions using Rust for a secure client connector. Collaborate with cross-functional teams to enhance code quality and implement impactful features while addressin...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$74K - $96K *

Drive exceptional customer satisfaction by leveraging technical expertise to diagnose and resolve issues on-site, collaborating with team members to enhance service delivery and foster a positive cust...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Transform the sales landscape by providing expert technical support and product demonstrations. Collaborate cross-functionally to address customer needs and enhance internal training, driving success...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$146K - $271K *

Elevate your career by serving as a vital technical advisor to enterprise clients. Execute technical strategies, drive complex sales cycles, and deliver tailored solutions, ensuring successful outcome...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$190K - $238K *

Empower providers by crafting compelling product narratives and strategies that enhance adoption and engagement. Collaborate with cross-functional teams to translate insights into impactful marketing...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $136K *

Join a team that's redefining customer experience by translating complex business needs into actionable technical requirements, ensuring seamless integration across platforms and delivering innovative...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$114K - $144K *

Lead the charge in resolving complex technical issues for customers, enhancing support services through proactive engagement and collaboration. Drive improvements in processes and standards while ensu...

Columbus, OHRemote

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$144K - $198K *

Empower enterprise clients by leading complex deployments of the Cortex XSIAM platform. Utilize technical expertise to customize solutions, enhance security operations, and mentor junior team members...

Georgia, USRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.