Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Presales Solutions Engineer - Network
$120K - $230K *
Transform client networks by collaborating with account teams to design tailored solutions, educate sales staff, and strengthen partnerships. Leverage technical expertise to drive business growth and...
2 weeks ago
Presales Solutions Engineer - Network
$120K - $230K *
Empower clients as a Network Expert, leading consultative discussions and driving tailored solutions in partnership with account teams. Shape organizational success through strategic evaluations and c...
Reposted 3 weeks ago
Senior Sales Engineer (Acquisitions) - East Region
$186K - $232K *
Champion new business growth by driving customer engagement and showcasing innovative solutions. Collaborate with sales teams to navigate complex evaluations and secure strategic accounts, making a si...
2 weeks ago
Senior Software Engineer, Full-Stack
$140K - $180K *
Champion innovation by developing full-stack web applications using TypeScript. Collaborate in a dynamic, remote-first team to deliver engaging user experiences, streamline operations, and lead techni...
Reposted 2 weeks ago
Sr. Technical Project Manager - ECG Management
$105K - $158K *
Unlock potential by managing complex projects in digital healthcare, ensuring product quality and customer satisfaction. Collaborate with cross-functional teams to drive program success and address st...
1 week ago
Clinical Applications Support Specialist
$90K - $105K *
Optimize healthcare support by serving as the primary contact for clinical application issues. Collaborate with clinicians and IT teams to troubleshoot, educate, and resolve technical challenges, ensu...
3 weeks ago
Senior Manager, GTM Systems Architecture
$135K - $160K *
Lead the evolution of our GTM Systems Architecture, enhancing Salesforce and its tech stack for AI-native workflows. Collaborate with cross-functional teams to build a trusted data foundation and driv...
1 week ago
Data Center New Build Deployment Enablement Manager (DEM)
$92K - $154K *
Oversee the coordination of network infrastructure deployment for new Data Center builds, ensuring alignment across teams and tracking milestones from cable start to Production Ready. Drive accountabi...
5 days ago
Technical Support Manager, Billing - Remote US, ET or CT
$75K - $100K *
Manage day-to-day billing operations and client support in the energy sector. Lead client interactions, troubleshoot technical issues, and collaborate with internal teams to enhance service delivery a...
4 days ago
$95K - $115K *
Join a team that's dedicated to enhancing customer success by serving as a trusted post-sales partner. Leverage your technical expertise and relationship management skills to resolve challenges and dr...
3 weeks ago
Account Executive, Enterprise (US)
$150K - $180K *
Lead the charge in driving enterprise sales by managing the full sales cycle, engaging with large organizations, and expanding relationships within the AI sector. Your expertise will be pivotal in est...
1 week ago
$128K - $171K *
Drive innovation in hybrid-cloud infrastructure as a Staff Operations Engineer. Lead cross-team collaboration, shape technical direction, and enhance system reliability while overseeing complex projec...
Reposted 3 weeks ago
Customer Success Manager - Global Trade
$106K - $197K *
Join a team that's dedicated to empowering customers in global trade. As a Customer Success Manager, you'll leverage your expertise to drive client success, foster relationships, and ensure optimal va...
1 week ago
Staff Software Development Engineer
$152K - $190K *
Develop high-performance networking solutions using Rust for a secure client connector. Collaborate with cross-functional teams to enhance code quality and implement impactful features while addressin...
2 weeks ago
Field Service Engineer 2- Afton, Texas
$74K - $96K *
Drive exceptional customer satisfaction by leveraging technical expertise to diagnose and resolve issues on-site, collaborating with team members to enhance service delivery and foster a positive cust...
Reposted 1 week ago
$90K - $110K *
Transform the sales landscape by providing expert technical support and product demonstrations. Collaborate cross-functionally to address customer needs and enhance internal training, driving success...
2 weeks ago
Staff Product Marketing Manager (PMM), Provider Experience
$190K - $238K *
Empower providers by crafting compelling product narratives and strategies that enhance adoption and engagement. Collaborate with cross-functional teams to translate insights into impactful marketing...
4 days ago
$90K - $136K *
Join a team that's redefining customer experience by translating complex business needs into actionable technical requirements, ensuring seamless integration across platforms and delivering innovative...
3 days ago
Principal Engineer, Field Service - Warren, Ohio
$114K - $144K *
Lead the charge in resolving complex technical issues for customers, enhancing support services through proactive engagement and collaboration. Drive improvements in processes and standards while ensu...
Today
Professional Services Consultant, XSIAM
$144K - $198K *
Empower enterprise clients by leading complex deployments of the Cortex XSIAM platform. Utilize technical expertise to customize solutions, enhance security operations, and mentor junior team members...
4 days ago
Principal Mechanical Design Engineer - Data Center Infrastructure (REMOTE)
$132K - $238K *
Lead the design and integration of advanced mechanical systems for hyperscale data centers, focusing on liquid cooling technologies and ensuring performance, manufacturability, and compliance with ind...
Today
Senior Systems Engineer (Southeast Region) - Hybrid Cloud Storage
$235K - $265K *
Play a key role in driving customer success by designing scalable data management solutions. Collaborate with sales and technical teams to deliver innovative architectures for diverse workloads across...
1 week ago
$110K - $145K *
Join a team that's dedicated to maintaining secure, reliable IT operations. You'll manage platforms, troubleshoot applications, and enhance workflows, ensuring seamless support for internal teams whil...
3 days ago
Software Engineer - Agent Team
$122K - $160K *
Transform the future of endpoint management by developing innovative solutions that enhance security and performance across diverse platforms, collaborating with a dynamic team to deliver impactful so...
Reposted today
$140K - $165K *
Engage as a Senior Technical Recruiter, driving strategic hiring for R&D roles. Take ownership from intake to offer, optimizing processes for talent acquisition while building strong relationships acr...
Reposted 3 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.