Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Sr. Regional Web Product Manager
$131K - $155K *
Drive regional website strategy for multiple international markets. Collaborate cross-functionally to enhance user experience, support AEO/SEO initiatives, and manage web performance metrics. Lead exp...
Reposted 3 weeks ago
Solutions Engineer - US Commercial, Las Vegas
$192K - $248K *
Drive innovative solutions as a technical sales professional, partnering with teams to showcase Cisco’s diverse product portfolio, educate customers, and achieve strategic objectives through exception...
Reposted 6 days ago
Staff Product Security Engineer
$150K - $180K *
Champion the security strategy for a cutting-edge platform, focusing on supply chain security, code scanning, and threat modeling. Collaborate with teams to enhance security practices and drive innova...
6 days ago
$100K - $120K *
Join a dynamic team as you drive sales growth by cultivating client relationships and executing strategic marketing initiatives. Leverage your consultative skills to provide tailored workforce solutio...
3 days ago
$110K - $130K *
Engage with enterprise clients to drive sales growth through strategic prospecting, relationship building, and consultative solutions. Collaborate with brokers and leverage marketing strategies to exc...
3 days ago
Senior Engineering Project Manager - Connectivity
$120K - $140K *
Transform your career by leading complex design change projects from inception to execution. Collaborate with cross-functional teams, manage substantial budgets, and drive innovation in a fast-paced e...
4 days ago
Account Executive - Public Sector
$69K - $118K *
Transform your sales career by driving growth and building relationships with reseller partners in the Public Sector. Leverage your expertise to develop strategic account plans and deliver innovative...
1 week ago
SOC/IP Integration Engineer (eInfochips)
$110K - $130K *
Unlock potential by leading SoC integration efforts, optimizing designs, and ensuring quality checks. Collaborate with teams to enhance processes and deliver exceptional results while maintaining cust...
3 days ago
$120K - $145K *
Transform cloud infrastructure for higher education products by designing, building, and operating AWS and Azure environments. Collaborate with teams to enhance reliability, automate processes, and me...
3 weeks ago
$125K - $150K *
Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...
2 weeks ago
Sr Site Reliability Engineer, Platform
$148K - $261K *
Transform the infrastructure landscape by architecting and scaling a Kubernetes-based platform that enables rapid deployment of innovative robotics solutions while mentoring engineers across teams to...
Reposted 3 weeks ago
$100K - $115K *
Advance the development of EV charging infrastructure by supporting project management activities, collaborating with cross-functional teams, and ensuring project controls are effectively maintained a...
3 weeks ago
Senior Electrical Engineer (Canada)
$100K - $120K *
Lead innovative electrical engineering design for cutting-edge data centres, overseeing all stages from concept to execution while ensuring compliance with industry standards and practices for complex...
Reposted 2 weeks ago
Senior Automation Engineer - Ansible
$104K - $166K *
Accelerate automation initiatives by developing end-to-end solutions using Ansible, Python, and RESTful APIs. Collaborate with cross-functional teams to enhance operational efficiency and ensure compl...
1 week ago
$100K - $120K *
Empower customer success by leading product-solution ownership, crafting tailored solutions, and managing implementation scope across cross-functional teams. Drive technical discovery and ensure seaml...
Reposted 3 weeks ago
$105K - $155K *
Engage with OEM customers to drive sales growth, manage projects, and negotiate contracts. Lead initiatives from conception to completion while analyzing key data to forecast future sales expectations...
1 week ago
Sr. Network Operations Analyst
$110K - $130K *
Elevate network operations by leading complex incident responses and mentoring teams. Collaborate with cross-functional partners to enhance network reliability and operational maturity across global e...
5 days ago
$125K - $135K *
Partner with us to enhance sales growth as a Field Sales Engineer, driving pre- and post-sales initiatives and delivering technology solutions across the region while collaborating with sales and trai...
4 weeks ago
Senior Systems Support Professional
$80K - $95K *
Drive exceptional customer support by resolving complex technical issues, managing firewall deployments, and mentoring junior technicians while ensuring adherence to service level agreements and enhan...
6 days ago
SAP HCM Technical Architect (Remote)
$120K - $145K *
Advance your career by serving as a technical architect for SAP HCM, leading development and support for complex payroll and HR solutions while collaborating with cross-functional teams to ensure data...
6 days ago
$200K - $275K *
Explore innovative AI solutions by designing and implementing robust frameworks that enhance decision-making. Leverage LLM technologies and contribute to a collaborative culture focused on ethical AI...
Reposted 3 weeks ago
Program Manager, Customer Advocacy
$76K - $186K *
Transform customer advocacy into a strategic engine, leading end-to-end review programs across key platforms. Drive market proof and competitive differentiation while collaborating cross-functionally...
Reposted 2 weeks ago
Security Engineer, Nation State
$150K - $180K *
Shape the future of security by leading cross-functional initiatives to enhance incident detection and response capabilities. Collaborate with diverse teams to identify risks, develop automation, and...
3 weeks ago
$168K - $252K *
Champion engineering innovation by leading a technical team to bridge gaps and drive strategic initiatives for product development and infrastructure, ensuring rapid transition of advanced technologie...
3 weeks ago
Supervisor, Remote Operations Center
$80K - $95K *
Drive operational excellence in the Remote Operations Center, overseeing real-time market commitments and compliance. Lead a team to ensure efficient generation unit management and effective communica...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.