Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$131K - $155K *

Drive regional website strategy for multiple international markets. Collaborate cross-functionally to enhance user experience, support AEO/SEO initiatives, and manage web performance metrics. Lead exp...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$192K - $248K *

Drive innovative solutions as a technical sales professional, partnering with teams to showcase Cisco’s diverse product portfolio, educate customers, and achieve strategic objectives through exception...

Nevada, USRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Champion the security strategy for a cutting-edge platform, focusing on supply chain security, code scanning, and threat modeling. Collaborate with teams to enhance security practices and drive innova...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team as you drive sales growth by cultivating client relationships and executing strategic marketing initiatives. Leverage your consultative skills to provide tailored workforce solutio...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with enterprise clients to drive sales growth through strategic prospecting, relationship building, and consultative solutions. Collaborate with brokers and leverage marketing strategies to exc...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Transform your career by leading complex design change projects from inception to execution. Collaborate with cross-functional teams, manage substantial budgets, and drive innovation in a fast-paced e...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$69K - $118K *

Transform your sales career by driving growth and building relationships with reseller partners in the Public Sector. Leverage your expertise to develop strategic account plans and deliver innovative...

Chandler, AZRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Unlock potential by leading SoC integration efforts, optimizing designs, and ensuring quality checks. Collaborate with teams to enhance processes and deliver exceptional results while maintaining cust...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $145K *

Transform cloud infrastructure for higher education products by designing, building, and operating AWS and Azure environments. Collaborate with teams to enhance reliability, automate processes, and me...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $261K *

Transform the infrastructure landscape by architecting and scaling a Kubernetes-based platform that enables rapid deployment of innovative robotics solutions while mentoring engineers across teams to...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $115K *

Advance the development of EV charging infrastructure by supporting project management activities, collaborating with cross-functional teams, and ensuring project controls are effectively maintained a...

Los Angeles, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Lead innovative electrical engineering design for cutting-edge data centres, overseeing all stages from concept to execution while ensuring compliance with industry standards and practices for complex...

CanadaRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$104K - $166K *

Accelerate automation initiatives by developing end-to-end solutions using Ansible, Python, and RESTful APIs. Collaborate with cross-functional teams to enhance operational efficiency and ensure compl...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Empower customer success by leading product-solution ownership, crafting tailored solutions, and managing implementation scope across cross-functional teams. Drive technical discovery and ensure seaml...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $155K *

Engage with OEM customers to drive sales growth, manage projects, and negotiate contracts. Lead initiatives from conception to completion while analyzing key data to forecast future sales expectations...

Detroit, MIRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate network operations by leading complex incident responses and mentoring teams. Collaborate with cross-functional partners to enhance network reliability and operational maturity across global e...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$125K - $135K *

Partner with us to enhance sales growth as a Field Sales Engineer, driving pre- and post-sales initiatives and delivering technology solutions across the region while collaborating with sales and trai...

New York, NYRemote

4 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Drive exceptional customer support by resolving complex technical issues, managing firewall deployments, and mentoring junior technicians while ensuring adherence to service level agreements and enhan...

CanadaRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Advance your career by serving as a technical architect for SAP HCM, leading development and support for complex payroll and HR solutions while collaborating with cross-functional teams to ensure data...

Oak Ridge, TNRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $275K *

Explore innovative AI solutions by designing and implementing robust frameworks that enhance decision-making. Leverage LLM technologies and contribute to a collaborative culture focused on ethical AI...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$76K - $186K *

Transform customer advocacy into a strategic engine, leading end-to-end review programs across key platforms. Drive market proof and competitive differentiation while collaborating cross-functionally...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Shape the future of security by leading cross-functional initiatives to enhance incident detection and response capabilities. Collaborate with diverse teams to identify risks, develop automation, and...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$168K - $252K *

Champion engineering innovation by leading a technical team to bridge gaps and drive strategic initiatives for product development and infrastructure, ensuring rapid transition of advanced technologie...

Pennsylvania, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive operational excellence in the Remote Operations Center, overseeing real-time market commitments and compliance. Lead a team to ensure efficient generation unit management and effective communica...

Charlotte, NCRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.