Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$210K - $250K *
Transform the product marketing landscape by leading go-to-market strategies for cutting-edge AI and cloud solutions. Collaborate cross-functionally to craft compelling narratives that resonate with c...
1 week ago
Field Service Supervisor (LCMS) - MD/DC
$83K - $115K *
Transform service delivery by leading a skilled team of engineers, ensuring operational excellence and customer satisfaction through effective coordination and relationship management. Drive continuou...
3 days ago
Engineering Manager - Systems Triage (Metrics & Analysis)
$160K - $193K *
Lead a team to develop metrics and analysis tools that enhance decision-making for autonomous driving software. Engage in hands-on data analysis, manage workflows, and drive insights to improve system...
1 week ago
Senior Director Analyst - Digital Workplace Infrastructure and Operations
$172K - $202K *
Join a dynamic team as a Senior Director Analyst, leveraging your expertise to guide senior IT executives in navigating digital workplace strategies. Deliver actionable insights that align technology...
3 days ago
Project Engineer (Rail Project Engineer)
$100K - $140K *
Lead the charge in designing and executing rail projects, ensuring compliance and quality. Collaborate with multidisciplinary teams and strengthen client relationships while managing project delivery...
2 weeks ago
Pharmacy Application Support Engineer (L2 / L3 Support) - REMOTE
$78K - $120K *
Transform pharmacy application support processes by providing expert L2/L3 troubleshooting, ensuring the operational excellence of pharmacy systems and integration with healthcare platforms for enhanc...
Reposted 6 days ago
$145K - $155K *
Transform the enterprise sales landscape as a key technical collaborator, driving innovative solutions and fostering strategic partnerships. Leverage your expertise in cloud and security to support sa...
Reposted 4 weeks ago
$110K - $130K *
Join us to lead complex clinical trials, ensuring timely delivery of clean data while managing operational quality and team performance. Collaborate across departments to meet project goals and mainta...
Reposted 2 days ago
$110K - $130K *
Grow your career by driving sales and developing strategic relationships within major sectors across the AMER region, ensuring revenue maximization and effective execution of account strategies...
3 weeks ago
Software Engineer, Integrations (US + Calgary)
$140K - $160K *
Accelerate progress at our integration platforms, ensuring scalable, reliable data flows. You'll design, build, and optimize workflows while collaborating across teams to enhance performance and custo...
5 days ago
Forward Deployed Engineer (SDEV)
$145K - $218K *
Engage with strategic customers to deploy and enhance SRE Agent capabilities, driving adoption and value through hands-on integration and development of AI-assisted incident management solutions...
1 week ago
$130K - $160K *
Unlock potential by leading mobile app development, shaping user experiences, and driving technical direction in a fast-paced environment. Collaborate with cross-functional teams to deliver intuitive...
1 week ago
Sr. Account Manager - Enterprise
$160K - $190K *
Drive strategic growth by managing key Pharma and Biotech accounts, engaging C-suite executives, and leading expansion sales processes. Collaborate cross-functionally to enhance client experiences and...
4 days ago
Client Services Executive - GSP
$130K - $150K *
Join a team that's driving growth in enterprise services by developing strategies and leading engagements with Global Service Providers. Collaborate with top-tier clients to enhance service delivery a...
2 weeks ago
Technical Implementation Specialist
$140K - $165K *
Join a dynamic team to lead technical onboarding and drive customer success through expert configuration, API integrations, and project management. Make a meaningful impact by streamlining implementat...
Reposted 1 month ago
$100K - $120K *
Lead the charge in developing innovative cooling solutions through hands-on design, testing, and validation of refrigeration products while collaborating closely with manufacturing teams to ensure suc...
1 month ago
Technical GTM Enablement Manager
$120K - $145K *
Drive the development of a robust technical enablement program, enhancing productivity for pre-sales and post-sales teams. Collaborate across departments to create scalable frameworks, certifications...
3 weeks ago
$135K - $160K *
Elevate the design and development of a robust replication engine for large-scale data systems, focusing on high-performance, secure, and resilient asynchronous replication capabilities to ensure reli...
3 weeks ago
$184K - $356K *
Join a dynamic team to develop cutting-edge cybersecurity solutions, collaborating with research and product teams to transform innovative ideas into production-ready services that enhance AI tooling...
6 days ago
Clinical Program Quality Excellence Lead - FSP Team
$110K - $130K *
Drive your career forward by managing cross-functional teams for GCP inspection readiness, ensuring high-quality deliverables, and implementing strategies for compliance throughout the clinical study...
4 weeks ago
Field Applications Engineer - Baltimore
$84K - $150K *
Engage with customers to drive design wins and sales revenue by leveraging technical expertise and business acumen. Collaborate with sales teams to identify opportunities, provide support, and build s...
3 weeks ago
$110K - $130K *
Lead network engineering efforts to enhance tactical capabilities in air defense systems. Collaborate with multidisciplinary teams to ensure secure information exchange and compliance across all phase...
1 week ago
Remote Endpoint Engineering Senior Systems Architect (VA ESOM)
$145K - $185K *
Lead enterprise-level architectural initiatives to enhance endpoint technologies, guiding modernization efforts and integrating emerging solutions across multiple divisions while ensuring security and...
6 days ago
Strategic Customer Success Manager - US Public Sector
$111K - $150K *
Empower your career by driving customer success for key enterprise accounts. Collaborate with diverse teams to enhance efficiency, safety, and sustainability in operations while mentoring peers and fo...
Reposted 3 weeks ago
$130K - $160K *
Lead the charge in building comprehensive detection engineering metrics, tools, and incident response protocols. Collaborate with teams to enhance security across corporate IT and expansive data cente...
Reposted 5 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.