Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$146K - $221K *
Reimagine the future of HR by architecting innovative tech solutions that enhance workflows. Collaborate with diverse teams to implement AI-powered tools, driving measurable productivity and transform...
Reposted 3 weeks ago
$110K - $130K *
Drive your career forward as a Senior Business Analyst, collaborating with cross-functional teams to consolidate payment gateways and enhance the US Payments landscape through innovative solutions and...
6 days ago
Software Engineer (Technical Leadership) - Central Growth
$175K - $210K *
Innovate and lead the technical vision for large-scale product systems, driving cross-functional initiatives and engineering excellence while mentoring teams to enhance growth and impact across multip...
1 week ago
Associate Staff Engineer - INFOR M3 Technical Consultant
$90K - $110K *
Contribute to seamless enterprise integrations by designing and developing Infor M3 solutions. Leverage your expertise in Infor OS, ION, and APIs to enhance data exchange across applications and suppo...
1 week ago
Senior Technical Program Manager
$110K - $130K *
Advance program execution by leading cross-functional teams to deliver AI initiatives. Collaborate with remote developers, manage Agile processes, and ensure alignment with business goals while drivin...
3 days ago
Principal Product Manager, Compute Platform - Cloud Infrastructure
$500K+*
Pioneer the evolution of Netflix's Compute Platform, driving innovation in distributed systems and AI integration. Lead product strategy, enhance efficiency, and collaborate across teams to ensure rob...
2 weeks ago
$79K - $102K *
Champion customer success by guiding Mid-Market clients through the deployment and adoption of IoT solutions, ensuring they maximize value from our technology while building strong relationships acros...
Reposted 3 days ago
$88K - $154K *
Lead the charge in high-quality process design for complex industrial projects, collaborating across disciplines to ensure effective delivery from concept to detail, while driving execution in a dynam...
3 weeks ago
$110K - $130K *
Empower cross-functional teams to consolidate payment gateways, leveraging deep USA Payments expertise. Collaborate with stakeholders to analyze requirements, drive migrations, and ensure seamless int...
1 week ago
Signal and Power Integrity Technical Leader (Remote)
$214K - $309K *
Drive your career with a pivotal role in ASIC packaging, leading the Signal and Power Integrity Team to innovate high-speed designs, ensuring optimal performance and collaboration across engineering d...
3 weeks ago
Senior Software Engineer - REMOTE
$120K - $170K *
Lead the development of scalable systems, balancing individual contributions with technical guidance. Collaborate across teams to tackle complex engineering challenges in security and AI, while evolvi...
6 days ago
$90K - $100K *
Lead transformative initiatives by optimizing manufacturing processes, enhancing efficiency, and delivering expert on-site training to elevate operations in high-stakes environments. Travel extensivel...
2 weeks ago
Account Executive - Data Center
$100K - $150K *
Unlock potential by driving revenue growth through strategic sales initiatives in data center security solutions. Collaborate with cross-functional teams to develop customer relationships and achieve...
3 days ago
$90K - $189K *
Join a team that's dedicated to enhancing information technology solutions within the Department of the Air Force. Drive the implementation and modernization of Tenable architecture to ensure complian...
Reposted 1 week ago
Security Engineer, Corporate Security
$150K - $220K *
Contribute to corporate security by designing, implementing, and maintaining robust security measures while collaborating with IT, engineering, and business teams to address and mitigate risks across...
Reposted 3 weeks ago
Senior Director, Technical Solutions - Quantum
$240K - $310K *
Elevate your career as you lead a team of technical experts to develop innovative strategies that drive customer engagement and support business growth across diverse sectors...
3 weeks ago
Senior Backend .Net/GCP Engineer
$86K - $125K *
Lead a dynamic team as a Senior Backend Engineer, specializing in .NET and GCP. Drive software quality and innovation while mentoring developers and managing client relationships in a collaborative re...
5 days ago
Technical Product Manager (Remote)
$145K - $160K *
Accelerate product development by managing the software lifecycle, collaborating with cross-functional teams, and driving strategic initiatives to enhance user experience and meet stakeholder needs...
3 days ago
Technical Product Manager (Remote)
$175K - $190K *
Lead the charge in managing the software development lifecycle for innovative products, leveraging low-code platforms to enhance user experience and drive strategic initiatives across cross-functional...
3 days ago
Senior Director, Customer Support
$155K - $195K *
Manage the transformation of Customer Support into a strategic function, driving operational efficiency and enhancing service quality. Lead a team to implement innovative strategies that elevate the c...
3 days ago
Solutions Engineer - Splunk (Remote)
$212K - $268K *
Transform enterprise AI solutions by leading technical discovery and PoCs, collaborating with architects and executives to optimize observability and drive impactful outcomes in generative AI environm...
2 weeks ago
Strategic Customer Success Manager
$95K - $115K *
Elevate customer success by managing accounts to drive value realization, ensuring technology adoption, and achieving renewal and expansion targets through strategic insights and collaboration with sa...
6 days ago
Engineering Manager - Data Enablement
$139K - $188K *
Drive innovative IT solutions by leading multi-disciplinary teams, establishing operational policies, and collaborating with stakeholders to achieve strategic objectives that enhance overall organizat...
Reposted 1 week ago
$120K - $145K *
Shape the future of security engineering by embedding robust practices into development. Collaborate with engineers to enhance platform security, automate compliance, and build scalable tools that emp...
1 week ago
Senior Hardware Engineer - AI & Server Compute Design
$214K - $220K *
Join a team that's redefining hardware design for high-performance systems. Lead innovative projects from concept to production, collaborating with top-tier partners to ensure reliability and manufact...
3 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.