Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Staff Incident Response Engineer
$109K - $191K *
Shape the future of cybersecurity by leading incident response efforts, monitoring systems, and enhancing security protocols. Collaborate with a global team to protect customer environments and drive...
2 days ago
$120K - $145K *
Lead robust cloud infrastructure solutions in AWS and AWS GovCloud, ensuring CI/CD and security compliance across environments. Collaborate with teams to optimize deployment and operational processes...
3 weeks ago
Software Engineering Technical Leader (Remote)
$177K - $257K *
Pioneer the transformation of our C++ testing ecosystem, enhancing software quality and developer practices. Lead initiatives for reusable testing frameworks and CI/CD integration, driving consistency...
Reposted 4 days ago
$108K - $130K *
Drive the design, deployment, and maintenance of cloud infrastructure, enhancing developer experience and operational reliability. Collaborate on CI/CD improvements and lead small-scale projects while...
1 week ago
Senior Field Service Technician-1
$68K - $109K *
Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. You'll execute critical service tasks, enhance customer satisfaction, and drive operational improve...
3 days ago
$104K - $166K *
Join a team that's dedicated to optimizing AWS cloud infrastructure, ensuring performance and reliability. Collaborate with cross-functional teams to deliver secure, scalable solutions while enhancing...
Today
$104K - $166K *
Drive the design and maintenance of AWS cloud infrastructure, ensuring performance and scalability. Collaborate with cross-functional teams to optimize analytics solutions and automate processes for o...
1 week ago
Sr. Director, Technical Sales Specialist - Downstream BioProcessing
$160K - $190K *
Shape the future of global sales strategy by leading commercial efforts, driving revenue growth, and enhancing customer engagement across diverse market segments in a dynamic, collaborative environmen...
6 days ago
$150K - $180K *
Advance our network architecture by designing resilient, scalable solutions across core networks and VPN services. Lead automation and AI initiatives to enhance performance, reliability, and operation...
3 days ago
Senior Solutions Engineer (f/m/d) - Texas, USA Remote
$110K - $130K *
Lead the charge in transforming customer experiences by providing tailored solutions and strategic guidance in a hybrid role that blends pre-sales and post-sales engineering, ensuring successful outco...
2 weeks ago
$80K - $95K *
Engage in high-impact IT operations management, driving ServiceNow and cloud environments. Collaborate with top talent to enhance service delivery, ensuring compliance and customer satisfaction while...
4 days ago
Staff Engineer - QA Automation
$110K - $130K *
Shape the future of quality assurance by leading automated testing initiatives for cloud-based ERP systems, ensuring seamless integration and performance across various business processes and upgrades...
1 week ago
Senior Site Reliability Engineer I
$95K - $158K *
Drive the reliability and scalability of critical systems by leading automation efforts. Collaborate with engineering teams to enhance performance and deliver exceptional customer experiences while ma...
3 weeks ago
Senior Electrical Application Engineer
$125K - $160K *
Elevate your career by owning electrical application engineering for prefabricated platforms. Collaborate across disciplines to deliver scalable solutions, ensuring design integrity and execution read...
2 weeks ago
Senior Engineer, Customer Store Experience
$105K - $125K *
Elevate customer experiences as you design, develop, and integrate advanced Oracle Xstore POS solutions for global retail. Your expertise will drive seamless transactions, loyalty initiatives, and omn...
1 month ago
Principal Information Security Engineer
$60K - $211K *
Advance security engineering by defining strategies, solving complex challenges, and building scalable solutions. Collaborate with leaders to enhance security across enterprise environments while ment...
2 weeks ago
Senior Technical Success Manager, Public Sector
$108K - $120K *
Champion customer success by leading technical account management efforts, optimizing customer engagement, and driving operational excellence in complex SaaS implementations across the public sector...
1 month ago
Software Engineer, AI Enablement
$163K - $226K *
Lead the AI enablement initiative, crafting tools and workflows to empower engineers across the organization, enhancing productivity and safety through innovative AI technologies and practices...
Reposted 1 week ago
Sr. Technical Solutions Consultant (Mid-Market & Enterprise)
$147K - $165K *
Drive strategic partnerships and technical solutions for revenue growth, collaborating with sales teams to secure complex integrations and enhance client experiences across mid-market and enterprise s...
3 weeks ago
$90K - $100K *
Unlock potential by delivering innovative robotic solutions, ensuring seamless integration and operational success for customers. Collaborate, troubleshoot, and enhance system performance while provid...
1 week ago
$110K - $130K *
Lead the charge in driving innovative solutions and strategies that enhance operational efficiency and customer satisfaction across diverse teams and projects. Collaborate with stakeholders to achieve...
2 weeks ago
$90K - $110K *
Join a team that's dedicated to delivering successful large-scale projects. Oversee all phases from planning to execution, ensuring timely completion and budget adherence while fostering strong custom...
3 days ago
$131K - $243K *
Elevate your career by leading cross-functional teams to deliver integrated solutions. Collaborate with stakeholders to define requirements, support agile processes, and drive successful project outco...
2 weeks ago
Software Engineer - Backend (Remote)
$180K - $320K *
Drive innovation by architecting high-performance backend systems for a cutting-edge data platform. Collaborate with cross-functional teams to enhance user experience and optimize data workflows, ensu...
3 days ago
$110K - $143K *
Join a dynamic team as a Data Engineer, where you'll design and maintain data pipelines using SparkSQL and Pyspark. Your work will enhance data analysis efficiency, impacting industries and driving cu...
3 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.