Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$230K - $275K *

Lead the charge in vulnerability research and exploitation techniques, transforming real-world threats into automated solutions. Collaborate with teams to enhance security measures and validate defens...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$139K - $219K *

Unlock potential by partnering with sales teams to drive enterprise solutions, engaging C-level executives, and delivering tailored product demonstrations that address complex business challenges and...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$119K - $167K *

Lead the charge in evolving our cloud infrastructure and CI/CD systems. As a Senior DevOps Engineer, you'll enhance security, reliability, and operational efficiency while mentoring a team and ensurin...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Engage partners by driving technical enablement and solution design. Collaborate across teams to empower resellers and integrators, ensuring successful adoption and growth of innovative solutions thro...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $235K *

Join a team that's transforming integrations into a cohesive, high-quality API platform. You will lead backend development and operational reliability, driving collaborations and mentoring initiatives...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$96K - $124K *

Join a team that's committed to resolving complex technical issues for customers. You'll drive personalized support, streamline problem resolution, and improve service processes, all in a fast-paced...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Take ownership of automating workflows across teams by building AI agents using Claude and Microsoft Copilot. Collaborate with various departments to identify automation opportunities, ensuring securi...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $150K *

Architect and streamline cloud network infrastructure. Support robust security and connectivity across Azure, OpenShift, and SASE platforms. Collaborate with cross-functional teams, ensuring optimal p...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $170K *

Transform backend services and APIs for high-volume interactions, ensuring reliability and performance. Drive platform evolution through hands-on design and implementation, collaborating with cross-fu...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$84K - $124K *

Analyze and enhance Microsoft 365 productivity tools while providing user support, developing solutions with Power Platform, and collaborating with diverse teams to ensure secure and efficient operati...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Redefine customer experience through strategic AI integration, bridging business and technology. Lead AI product management, ensuring cohesive delivery and governance while enhancing operational effic...

CanadaRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$131K - $243K *

Unlock potential by leading cross-functional teams to deliver integrated solutions. Collaborate with stakeholders to define requirements, create specifications, and support the deployment of innovativ...

Littleton, CORemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$166K - $238K *

Lead a dynamic team of engineers in cloud operations, driving reliability and automation. Collaborate across departments to optimize performance and enhance mission-critical services for government cl...

Minneapolis, MNRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$92K - $170K *

Drive innovation by designing, implementing, and maintaining complex software solutions. Collaborate with teams to translate business needs into technical specifications, ensuring seamless integration...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in building a secure, self-service developer sandbox on Azure, delivering non-persistent desktops and managing the entire stack from landing zone to golden image while ensuring complia...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$109K - $191K *

Shape the future of cybersecurity by leading incident response efforts, monitoring systems, and enhancing security protocols. Collaborate with a global team to protect customer environments and drive...

Toronto, ONRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Lead robust cloud infrastructure solutions in AWS and AWS GovCloud, ensuring CI/CD and security compliance across environments. Collaborate with teams to optimize deployment and operational processes...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$177K - $257K *

Pioneer the transformation of our C++ testing ecosystem, enhancing software quality and developer practices. Lead initiatives for reusable testing frameworks and CI/CD integration, driving consistency...

Boulder, CORemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$108K - $130K *

Drive the design, deployment, and maintenance of cloud infrastructure, enhancing developer experience and operational reliability. Collaborate on CI/CD improvements and lead small-scale projects while...

Austin, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$68K - $109K *

Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. You'll execute critical service tasks, enhance customer satisfaction, and drive operational improve...

Georgia, USRemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$104K - $166K *

Join a team that's dedicated to optimizing AWS cloud infrastructure, ensuring performance and reliability. Collaborate with cross-functional teams to deliver secure, scalable solutions while enhancing...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$104K - $166K *

Drive the design and maintenance of AWS cloud infrastructure, ensuring performance and scalability. Collaborate with cross-functional teams to optimize analytics solutions and automate processes for o...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$160K - $190K *

Shape the future of global sales strategy by leading commercial efforts, driving revenue growth, and enhancing customer engagement across diverse market segments in a dynamic, collaborative environmen...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Advance our network architecture by designing resilient, scalable solutions across core networks and VPN services. Lead automation and AI initiatives to enhance performance, reliability, and operation...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Lead the charge in transforming customer experiences by providing tailored solutions and strategic guidance in a hybrid role that blends pre-sales and post-sales engineering, ensuring successful outco...

Austin, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.