Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$110K *

Join a dynamic team as a Senior Technical Services Analyst, leveraging your data expertise to deliver complex data migration projects for diverse clients. Drive efficiency through automation and desig...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Redefine customer support as a Field Service Engineer, ensuring optimal performance of advanced battery energy storage systems through expert troubleshooting and maintenance across diverse industries...

California, USRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$225K - $325K *

Elevate your career by driving innovation in FinTech. As a key engineer, you'll shape the future of revenue management systems, ensuring accuracy and reliability while collaborating across teams to op...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Elevate the customer journey by managing tools and processes that enhance the customer experience. Lead initiatives across teams to optimize operations, drive product adoption, and ensure seamless col...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive complex project implementations by leading cross-functional teams, managing deliverables, and ensuring compliance. Leverage Salesforce expertise to optimize processes and foster client relations...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Transform product strategy by leading impactful initiatives that enhance user experience and drive growth. Collaborate with cross-functional teams to deliver innovative solutions that delight customer...

RemoteRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Shape the future of customer success by providing technical guidance and innovative solutions. Act as a trusted advisor, ensuring clients maximize product value while managing complex issues and advoc...

Austin, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Champion product positioning and go-to-market strategies, ensuring alignment between product and sales teams. Drive messaging and enablement for corporate internal audit solutions in a fast-paced envi...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Lead network deployment initiatives, managing turn-up schedules and material readiness. Partner with cross-functional teams to ensure project timelines, and report progress accurately for successful e...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $160K *

Champion advanced IT infrastructure solutions by providing Tier 3 engineering and support. Leverage your expertise in Microsoft technologies to resolve complex issues, enhance system performance, and...

Washington DC, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $210K *

Unlock your potential as a Systems Engineer, driving technical risk analysis and supporting mission-critical systems. Collaborate with a dynamic team to design, develop, and maintain secure, scalable...

Virginia, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Elevate customer experiences by serving as a technical liaison, driving revenue growth through innovative solutions and expert support in the Precision Medicine sector. Collaborate with sales teams to...

New York, USRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$160K - $180K *

Unlock potential by leading application security initiatives, enhancing product security, and driving secure development practices. Collaborate with engineering teams to establish standards, manage vu...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $225K *

Empower customer advocacy by managing the full lifecycle of customer stories, securing references, and collaborating with cross-functional teams to enhance market visibility and drive strategic growth...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $250K *

Tackle systemic challenges by building tools and practices that enhance performance, scalability, and decision-making across engineering teams, fostering collaboration and driving solutions that bridg...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$162K - $180K *

Join a team that's redefining global operations for Remote Assistance, driving program launch and evolution across diverse AV partners. This role demands high autonomy and strategic decision-making to...

San Francisco, CARemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$130K - $180K *

Empower customer engagement by leading the design and deployment of innovative contact center solutions. Collaborate with stakeholders to create scalable, AI-driven workflows that enhance operational...

North Carolina, USRemote

5 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Transform validation processes by ensuring compliance and data integrity for computerized systems in a regulated environment. Collaborate with teams to develop strategies and mentor junior members whi...

Wellesley, MARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$165K *

Champion innovative solutions as a Platform Site Reliability Engineer, enhancing infrastructure, optimizing deployment pipelines, and ensuring system reliability, scalability, and security in collabor...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Design and implement electrical systems for large-scale data centers. Collaborate with global teams to ensure compliance with industry standards while delivering innovative solutions for high-profile...

Arlington, VARemote

5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Make your mark at a leading firm by designing electrical systems for mission-critical facilities. Collaborate globally on high-profile projects while developing your expertise in data center electrica...

Chicago, ILRemote

6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Develop innovative electrical designs for mission-critical facilities, collaborating with global teams on high-profile projects. This hands-on role offers growth opportunities and the flexibility of r...

Los Angeles, CARemote

6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $145K *

Advance your career by managing complex cybersecurity incidents, leading response efforts, and developing comprehensive incident reports. Collaborate with teams to enhance security protocols and condu...

Montreal, QCRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in incident management and response, driving effective remediation strategies and assessments. Collaborate with teams to formulate incident response plans, conduct training exercises...

Atlanta, GARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Join a team that's dedicated to enhancing cybersecurity through expert incident management, response, and analysis. Lead global efforts, develop training scenarios, and create comprehensive reports to...

Vancouver, BCRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.