Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Technical Account Manager, Public Sector
$160K - $190K *
Unlock strategic value as a Technical Account Manager, bridging customers and partners to ensure successful deployment and optimization of cybersecurity solutions, while driving long-term relationship...
3 weeks ago
Key Account Manager - MedTech OEM
$143K - $196K *
Drive strategic growth by managing key accounts in the MedTech OEM sector, fostering customer relationships, and achieving sales targets through innovative business plans and collaboration across team...
2 days ago
$80K - $95K *
Engineer robust network solutions to enhance data-center connectivity and support enterprise infrastructure modernization. Collaborate with cross-functional teams to ensure secure, reliable network se...
Today
QA / Test Engineer (ITSM Platform)
$72K - $111K *
Elevate quality assurance efforts for ITSM applications by devising test strategies, executing various testing methodologies, and ensuring stakeholder acceptance. Drive continuous improvement while co...
3 weeks ago
Senior Platform Engineer, MarTech
$145K - $165K *
Lead the charge in enhancing marketing technology platforms to optimize customer engagement and journey orchestration. Collaborate with cross-functional teams to deliver reliable solutions and improve...
1 week ago
Field Service Engineer - New England
$90K - $100K *
Join a team that's dedicated to delivering exceptional field service support for Bioprocess products. In this role, you'll ensure customer satisfaction through installations, repairs, and maintenance...
6 days ago
Customer Service Engineer - Union - MR/CT - NY Metro
$133K - $153K *
Provide exceptional service by installing, troubleshooting, and maintaining MRI and CT equipment. Foster strong customer relationships while managing service performance and operations in the NY Metro...
Reposted 1 week ago
$110K - $145K *
Empower security and compliance within Microsoft cloud environments by engineering and managing robust security controls while fostering a proactive approach to risk assessment and improvement for org...
3 weeks ago
$110K - $130K *
Shape the future of passenger rail by leading mechanical systems integration and validation. Collaborate with suppliers and clients to ensure compliance and deliver manufacturable designs for refurbis...
2 weeks ago
Enterprise Implementation Consultant
$88K - $134K *
Shape the future of customer success by leading the deployment of IoT solutions for enterprise clients. Your role will bridge sales and strategy, ensuring clients maximize the value of their technolog...
Reposted 3 weeks ago
Senior Manager, Partner Technology Architecture
$150K - $180K *
Champion partner growth by leading a high-performing team focused on pre-sales excellence, solution strategy, and AI adoption. Drive business development and co-innovation while ensuring technical dis...
3 days ago
Senior Attack Engineer, External
$206K - $242K *
Transform external attack capabilities by developing scalable workflows and automating reconnaissance processes. Drive innovation in offensive security, mentor teammates, and contribute to a high-impa...
6 days ago
Mid-Market Implementation Specialist - Americas (West)
$80K - $95K *
Champion the end-to-end management of high-touch implementations, ensuring efficient customer onboarding for B2B SaaS solutions while enhancing customer satisfaction and achieving optimal time-to-valu...
Reposted 3 weeks ago
Sr Principal Technical Program Manager - Enterprise and Emerging
$229K - $299K *
Help us transform our enterprise programs by orchestrating complex cross-functional initiatives and delivering measurable outcomes while driving clarity in ambiguity and fostering strong relationships...
Reposted 6 days ago
Senior Java Voice Engineer (CX Platform)
$120K - $145K *
Join a team that's redefining programmable voice solutions by developing cutting-edge call control services and APIs. Leverage your expertise in FreeSWITCH, Kamailio, and Java to enhance customer expe...
2 weeks ago
$171K - $248K *
Elevate fan support through innovative technology and collaborative leadership. As a technical manager, drive the vision and execution for a best-in-class support experience, empowering your team to e...
Reposted 3 weeks ago
$121K - $150K *
Unlock potential by leading customer transformations through strategic SaaS deployments and AI integration. Spearhead adoption journeys across various teams to accelerate value realization and optimiz...
Reposted 2 days ago
Senior Engineering Manager, Clients Team
$242K - $275K *
Lead the charge in developing and deploying robust containerized software, manage CI/CD workflows, and grow a cohesive engineering team to enhance customer security operations and software delivery ac...
Reposted 2 weeks ago
Manager, Production Site Reliability Engineering
$140K - $160K *
Lead the establishment of a Production Site Reliability Engineering team, ensuring high availability and performance of web applications while driving operational excellence and strategic improvement...
3 weeks ago
$110K - $130K *
Transform the customer experience by owning product marketing strategies that resonate with diverse industries. Collaborate closely with sales and product teams to create impactful messaging and asset...
4 days ago
$90K - $100K *
Elevate public safety solutions by implementing and supporting Emergency Call Handling systems. This remote role requires extensive travel and expertise in cloud technologies, ensuring seamless deploy...
3 weeks ago
Field Service Engineer 2 - Kenilworth, New Jersey
$72K - $93K *
Join a team that's dedicated to delivering exceptional on-site support, leveraging your technical expertise to resolve customer issues and enhance their experience through effective collaboration and...
Reposted 1 week ago
$120K - $145K *
Contribute to the development of a robust Kubernetes control plane, enhancing multi-cloud infrastructure and driving scalable architecture for enterprise-grade cloud services...
2 weeks ago
Teamcenter L2 Support Consultant
$84K - $131K *
Unlock your potential as a Lead Consultant, providing expert Level 2 support for Teamcenter PLM environments. Collaborate with cross-functional teams to resolve complex issues and ensure application s...
Yesterday
Product Engineer- Endpoint Security
$90K - $153K *
Lead the enhancement and administration of enterprise endpoint security technologies, collaborating with cross-functional teams to optimize security processes and improve detection capabilities in a g...
5 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.