Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Associate Sales Engineer, SE Desk - Mid West
$69K - $93K *
Champion innovative IoT solutions by engaging with customers to understand their needs, providing technical expertise, and ensuring seamless integration of our technology into their operations, drivin...
1 week ago
Security Engineer, Offensive Security
$125K - $150K *
Innovate offensive security strategies by building programs, conducting red team operations, and collaborating with engineering teams to address AI-specific threats and enhance security measures acros...
4 days ago
Principal Product Marketing Manager - Threat Research
$200K - $230K *
Drive impactful AI threat research marketing by transforming technical insights into compelling narratives. Collaborate with experts to enhance Cyera's authority and visibility in data security, while...
4 days ago
Technical Program Manager - 220781
$125K - $150K *
Tackle complex technical programs by leading cross-functional teams, driving execution from strategy to launch, and ensuring alignment across global engineering and product leaders for impactful outco...
6 days ago
$174K - $273K *
Lead the charge in a high-impact Growth team, managing and mentoring engineers, optimizing delivery, and driving product strategy to enhance customer acquisition and engagement efficiently...
3 weeks ago
$63K - $129K *
Contribute to system quality by executing test cases, analyzing requirements, and validating functionality to ensure compliance and stability in a fast-paced environment. Collaborate with teams to enh...
Reposted 1 week ago
Production Enablement Support Manager, KYC (US)
$91K - $136K *
Elevate your career by leading a dynamic team in KYC operations, ensuring compliance and enhancing client due diligence processes. Drive improvements and collaborate with senior management on complex...
Yesterday
$125K - $140K *
Pioneer innovative electrical design solutions while leading projects from concept to completion. Collaborate with clients and stakeholders to ensure compliance and efficiency, mentoring junior engine...
1 week ago
Sr. Manager, Enterprise Customer Success - Select
$125K - $169K *
Transform customer outcomes by leading a high-performing team dedicated to leveraging Samsara's solutions. Drive strategic growth while ensuring enterprise clients realize sustained value from their i...
Reposted 3 days ago
$65K - $101K *
Empower teams by supervising Tier I Knowledge Center agents, ensuring outstanding support for external users. Your leadership will drive performance, manage escalations, and improve service excellence...
3 weeks ago
Senior Director, Client Operations
$192K - $266K *
Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...
Reposted 1 week ago
Senior Supplier Development Engineer
$110K - $130K *
Lead the charge in optimizing supplier performance and innovation. Drive a team to enhance supplier capabilities, ensuring high-quality product delivery while fostering strategic relationships and con...
3 days ago
Senior Supplier Development Engineer
$97K - $122K *
Advance your career by leading supplier development initiatives that enhance performance and innovation. Collaborate with cross-functional teams to deliver high-quality products while driving continuo...
3 days ago
Sr. Solutions Engineer – US Remote, East
$175K - $240K *
Unlock potential by driving cybersecurity solutions and engaging customers. Partner with cross-functional teams to enhance security journeys, demonstrate platform value, and influence enterprise outco...
3 weeks ago
Director- Forward Deployed Engineering (Remote)
$280K - $330K *
Unlock potential by leading a team of Forward Deployed Engineers to identify AI opportunities, translate business needs into solutions, and drive measurable impact through agile delivery and collabora...
2 weeks ago
Technical Client Success Specialist
$70K - $110K *
Lead the charge in ensuring an exceptional client experience by bridging communication between internal teams and clients, fostering strong relationships, and proactively addressing client needs while...
3 weeks ago
Software Engineer, Quality & Automation
$110K - $130K *
Elevate quality and automation efforts for enterprise deployments. Collaborate with customers and engineering to develop a robust QA function using agentic tooling, ensuring consistent environments an...
Reposted 3 weeks ago
$180K - $200K *
Shape the future of cybersecurity by leading product marketing initiatives that bridge product, sales, and market needs. Drive go-to-market strategies, create compelling narratives, and empower teams...
1 week ago
Professional Services Consultant
$124K - $138K *
The Professional Services Consultant at Mindtickle is responsible for delivering solutions to customer enablement challenges using the Mindtickle SaaS platform. This role involves project management...
Reposted 1 week ago
Security Operations Engineer II
$84K - $124K *
Drive the evolution of Cyber Defense by engineering and automating security operations, enhancing incident response, and maintaining enterprise security platforms to ensure robust protection and swift...
1 week ago
$90K - $105K *
Take ownership of high-touch engagements with premier clients, ensuring swift resolution of technical issues. Collaborate with internal teams to enhance processes and improve customer experiences whil...
1 week ago
Presales Solutions Engineer - Email Security
$96K - $184K *
Join a dynamic team as a Pre-Sales Cybersecurity Solutions Engineer, where you'll collaborate with clients to design and articulate tailored cybersecurity solutions that meet their business objectives...
2 days ago
Presales Solutions Engineer - Email Security
$96K - $184K *
Elevate your career by engaging with clients to design and implement tailored cybersecurity solutions. This role combines technical expertise with strategic communication to address security challenge...
6 days ago
Presales Solutions Engineer - Email Security
$120K - $230K *
Join a team that's dedicated to delivering innovative cybersecurity solutions. This role involves engaging with customers to assess their security needs, designing tailored solutions, and collaboratin...
6 days ago
$128K - $139K *
Drive the identity lifecycle for enterprise access management, ensuring secure, reliable identity services. Collaborate with teams to enhance user experience while implementing Zero Trust principles a...
2 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.