Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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1
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$115K - $135K *

Accelerate your career by driving new business and expansion in a dynamic territory. Leverage partner relationships and data-driven strategies to build a robust pipeline, conduct impactful training, a...

Seattle, WARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Unlock potential by designing and implementing scalable workforce management solutions. Collaborate across teams to build intuitive applications and optimize operational processes in a dynamic contact...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Engineer innovative workforce solutions that enhance forecasting, scheduling, and operational reporting in a dynamic contact center environment. Leverage Java, Spring Boot, and React to create scalabl...

CanadaRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Drive your career with a Senior Full Stack Engineer role focused on building enterprise-scale workforce management solutions. Collaborate across teams to deliver scalable applications using Java, Spri...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Take ownership of technical solutions that enhance border security operations through data governance, cloud management, and infrastructure modernization. Collaborate across teams to drive effective I...

Ashburn, VARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Transform the future of autonomous ground support equipment by leading product strategy and roadmap development. Collaborate with cross-functional teams to ensure safety, performance, and reliability...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$88K - $163K *

Transform the future of C4I modernization by shaping system architecture and capabilities. Collaborate with an international team to define requirements, develop documentation, and ensure alignment wi...

Colorado, USRemote

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Transform enterprise endpoint capabilities by designing, securing, and automating solutions for diverse users. Collaborate with cybersecurity and support teams to ensure effective deployment and lifec...

Chicago, ILRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $90K *

Analyze and enhance corporate technology infrastructure, ensuring optimal performance and security. Collaborate with cross-functional teams to troubleshoot complex issues and improve employee experien...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Unlock potential by delivering expert technical support to Customer Success Managers across enterprise accounts. Drive impactful engagements focused on optimizing conversational AI solutions within a...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of secure software development by integrating security practices into engineering workflows, building automation tools, and conducting penetration tests to identify vulnerabilities an...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Support client success by optimizing cloud monitoring and system performance. You will proactively oversee infrastructure reliability, leveraging Dynatrace and automation to enhance operational excell...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $163K *

Join a team that provides expert technical support for F-16 electrical systems, coordinates repair activities, and delivers innovative solutions to meet customer needs through collaboration and analys...

Three Rivers, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $100K *

Manage a dynamic Customer Support team, driving service quality and operational efficiency. Oversee daily operations, enhance performance metrics, and implement automation to elevate customer satisfac...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $252K *

Unlock potential by leading test strategies for hypervisor performance and VM quality. Collaborate with teams to design automated benchmarks and validate deployment safety, ensuring high standards acr...

Ottawa, ONRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Empower your career with senior-level expertise in data architecture and warehousing. Drive data integration and management, ensuring effective solutions for Occupational Environmental Health practice...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$181K - $226K *

Join our dynamic team as a Software Engineer, where you'll enhance internal tools, collaborate with stakeholders, and drive improvements in cloud infrastructure and observability, all while working in...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Drive the development and integration of advanced nuclear energy systems by applying systems engineering methods to translate objectives into clear, verifiable requirements and solutions, while collab...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $145K *

Transform complex technical programs into successful outcomes by leading cross-functional teams, ensuring timely delivery, and fostering collaboration among engineering, product, and business partners...

San Diego, CARemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by leading a technical team to enhance collaboration tools in a dynamic, cloud-based environment. Engage with federal clients, drive Agile practices, and ensure toolset efficiency...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Analyze technical sales opportunities from discovery to close, leveraging AI tools and client data to drive business cases. Collaborate with cross-functional teams to ensure seamless implementation an...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Transform business workflows by developing and maintaining applications that enhance productivity and information sharing across teams. Collaborate with IT and business units to deliver innovative sol...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Technical Services

$189K - $259K *

Unlock operational success by leading global strategy and performance in Customer Success Operations, driving data-driven insights, seamless processes, and effective stakeholder engagement to enhance...

Colorado, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$93K - $150K *

Optimize infrastructure and CI/CD pipelines to empower engineering teams in delivering AI-powered products efficiently. Collaborate closely with product and data engineers, leading projects from incep...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock your potential by enhancing corporate security operations through hands-on engineering. Collaborate with teams to manage endpoints, identity access, and incident response while driving complian...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.