Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Origins- Technical Account Manager -Remote
$110K - $221K *
Join a team that's dedicated to driving digital transformation for major accounts. As a Technical Account Manager, you'll leverage your technical expertise to engage clients, understand their needs, a...
6 days ago
Senior Corporate Enterprise Platform Engineer, Windows
$159K - $215K *
Take ownership of Windows endpoint reliability and lifecycle management. Enhance provisioning, patching, and automation while collaborating with cross-functional teams to drive improvements and mentor...
1 week ago
Senior Corporate Enterprise Platform Engineer, Windows
$125K - $170K *
Lead the charge in enhancing Windows endpoint reliability and automation. Collaborate with cross-functional teams to implement best practices, mentor peers, and drive improvements in application deliv...
1 week ago
Sr Staff Endpoint Systems Engineer
$141K - $236K *
Lead the charge in defining technical standards for secure, scalable Windows and macOS endpoints. Mentor engineers, manage projects, and collaborate with cross-functional teams to ensure compliance an...
Reposted 2 weeks ago
$80K - $100K *
Champion the design and implementation of advanced communication systems, ensuring optimal functionality through troubleshooting and support. Collaborate across teams while managing extensive travel t...
3 weeks ago
ATC Deployment Enablement Manager
$132K - $208K *
Lead the charge in transforming data center network designs into seamless execution. Drive end-to-end delivery of infrastructure projects, ensuring timely and efficient deployment across multiple site...
3 days ago
$85K - $130K *
Empower customer success by leveraging technical expertise and business acumen. Build relationships, optimize implementations, and enhance support experiences while collaborating with internal teams t...
2 days ago
Senior Software Engineer - Commercial Navigation
$130K - $260K *
Shape the future of fleet navigation by owning end-to-end projects, delivering high-quality software across platforms, and collaborating cross-functionally to enhance user experiences in complex envir...
Reposted 3 weeks ago
Software Test Development Engineer
$68K - $123K *
Transform the quality assurance landscape by developing and validating test solutions for server hardware in a dynamic manufacturing environment, ensuring reliability and performance across multiple r...
2 days ago
Network Automation Engineer at Hydra Host
$110K - $130K *
Lead the charge in automating and scaling network infrastructure across diverse global datacenters, enhancing performance and security while collaborating with engineering teams to implement robust so...
1 week ago
$190K - $200K *
Lead the charge in electrical engineering excellence across multiple campuses, ensuring robust design, validation, and energization of critical infrastructure while integrating onsite generation solut...
1 week ago
$80K - $95K *
Optimize network performance by troubleshooting complex issues, leading projects, and mentoring teams. Collaborate on designs and enhance security while ensuring operational standards and delivering e...
1 month ago
Staff Site Reliability Engineer
$200K - $285K *
Join a team that's pivotal in ensuring our cloud infrastructure is reliable and scalable. You will build, operate, and enhance production systems using Kubernetes, AWS, and automation, making an impac...
Reposted 4 days ago
$110K - $130K *
Innovate secure network solutions by engineering and supporting robust infrastructure. Collaborate with cross-functional teams to enhance security technologies, ensuring reliable connectivity and comp...
1 week ago
Sr. Technical GTM Enablement Specialist
$110K - $130K *
Transform complex technical solutions into actionable blueprints, bridging product and engineering teams. Drive global GTM strategy by creating detailed architecture diagrams and hands-on lab environm...
2 days ago
Security Engineer (North Carolina)
$110K - $130K *
Shape the future of cybersecurity by collaborating with sales teams to identify prospects, educate clients on solutions, and drive impactful meetings that address security challenges and deliver tailo...
1 week ago
Customer Success Engineer (Scaled)
$110K - $130K *
Invent scalable customer success systems to enhance adoption and retention for a large portfolio. This role blends technical support with strategic program design to drive customer engagement and sati...
Reposted 3 weeks ago
Head of Direct Sales (North America & EMEA- remote work)
$150K - $180K *
Drive your career with a leadership role overseeing direct sales across North America and EMEA. Lead a dynamic team focused on customer acquisition, account growth, and renewals while shaping tailored...
2 weeks ago
Sales Engineer - Mid Market - Southeast
$109K - $128K *
Empower your career as you collaborate with a dynamic team to drive the adoption of cutting-edge IoT solutions. You'll shape the future of essential industries by enhancing supply chains and ensuring...
Reposted 3 weeks ago
Data Center Solutions Architect - Sales Engineer
$135K - $160K *
Transform client needs into innovative data center solutions by leveraging your expertise in electrical and mechanical infrastructure. Collaborate with teams to ensure scalable, reliable designs that...
3 weeks ago
Senior Product Marketing Manager - Lifecycle & Customer Communications
$135K - $166K *
Drive our end-to-end Lifecycle strategy and customer communications journey, leveraging data and AI to enhance engagement across multiple channels. Collaborate cross-functionally to optimize conversio...
1 week ago
Lease Connectivity Engineer, Data Center Infrastructure
$120K - $145K *
Join a dynamic team to lead connectivity projects for leased data centers, ensuring compliance with standards and managing cross-functional collaboration from site assessment to operational handoff. D...
4 days ago
$110K - $145K *
Join a team that's shaping the future of cloud infrastructure by leading engineering efforts for a cutting-edge Operational Decisioning Platform. Drive innovation, enhance developer experience, and en...
1 week ago
Sales Engineer, Identity Security - Mid-Atlantic
$250K - $275K *
Transform client engagements by delivering innovative cloud data security solutions. Leverage your technical expertise to drive sales, manage complex projects, and collaborate with cross-functional te...
2 weeks ago
Senior Partner Platform Architect
$200K - $300K *
Pioneer partner success by leading technical enablement for contact center solutions. Drive onboarding, co-selling support, and strategic architecture using Zendesk and AWS technologies to empower par...
4 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.