Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$110K - $221K *

Join a team that's dedicated to driving digital transformation for major accounts. As a Technical Account Manager, you'll leverage your technical expertise to engage clients, understand their needs, a...

Chicago, ILRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$159K - $215K *

Take ownership of Windows endpoint reliability and lifecycle management. Enhance provisioning, patching, and automation while collaborating with cross-functional teams to drive improvements and mentor...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $170K *

Lead the charge in enhancing Windows endpoint reliability and automation. Collaborate with cross-functional teams to implement best practices, mentor peers, and drive improvements in application deliv...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$141K - $236K *

Lead the charge in defining technical standards for secure, scalable Windows and macOS endpoints. Mentor engineers, manage projects, and collaborate with cross-functional teams to ensure compliance an...

San Diego, CARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $100K *

Champion the design and implementation of advanced communication systems, ensuring optimal functionality through troubleshooting and support. Collaborate across teams while managing extensive travel t...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$132K - $208K *

Lead the charge in transforming data center network designs into seamless execution. Drive end-to-end delivery of infrastructure projects, ensuring timely and efficient deployment across multiple site...

Colorado, USRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $130K *

Empower customer success by leveraging technical expertise and business acumen. Build relationships, optimize implementations, and enhance support experiences while collaborating with internal teams t...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $260K *

Shape the future of fleet navigation by owning end-to-end projects, delivering high-quality software across platforms, and collaborating cross-functionally to enhance user experiences in complex envir...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$68K - $123K *

Transform the quality assurance landscape by developing and validating test solutions for server hardware in a dynamic manufacturing environment, ensuring reliability and performance across multiple r...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Lead the charge in automating and scaling network infrastructure across diverse global datacenters, enhancing performance and security while collaborating with engineering teams to implement robust so...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$190K - $200K *

Lead the charge in electrical engineering excellence across multiple campuses, ensuring robust design, validation, and energization of critical infrastructure while integrating onsite generation solut...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Optimize network performance by troubleshooting complex issues, leading projects, and mentoring teams. Collaborate on designs and enhance security while ensuring operational standards and delivering e...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$200K - $285K *

Join a team that's pivotal in ensuring our cloud infrastructure is reliable and scalable. You will build, operate, and enhance production systems using Kubernetes, AWS, and automation, making an impac...

San Mateo, CARemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Innovate secure network solutions by engineering and supporting robust infrastructure. Collaborate with cross-functional teams to enhance security technologies, ensuring reliable connectivity and comp...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform complex technical solutions into actionable blueprints, bridging product and engineering teams. Drive global GTM strategy by creating detailed architecture diagrams and hands-on lab environm...

CanadaRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of cybersecurity by collaborating with sales teams to identify prospects, educate clients on solutions, and drive impactful meetings that address security challenges and deliver tailo...

Raleigh, NCRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Invent scalable customer success systems to enhance adoption and retention for a large portfolio. This role blends technical support with strategic program design to drive customer engagement and sati...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive your career with a leadership role overseeing direct sales across North America and EMEA. Lead a dynamic team focused on customer acquisition, account growth, and renewals while shaping tailored...

Seattle, WARemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$109K - $128K *

Empower your career as you collaborate with a dynamic team to drive the adoption of cutting-edge IoT solutions. You'll shape the future of essential industries by enhancing supply chains and ensuring...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Transform client needs into innovative data center solutions by leveraging your expertise in electrical and mechanical infrastructure. Collaborate with teams to ensure scalable, reliable designs that...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $166K *

Drive our end-to-end Lifecycle strategy and customer communications journey, leveraging data and AI to enhance engagement across multiple channels. Collaborate cross-functionally to optimize conversio...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Join a dynamic team to lead connectivity projects for leased data centers, ensuring compliance with standards and managing cross-functional collaboration from site assessment to operational handoff. D...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $145K *

Join a team that's shaping the future of cloud infrastructure by leading engineering efforts for a cutting-edge Operational Decisioning Platform. Drive innovation, enhance developer experience, and en...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$250K - $275K *

Transform client engagements by delivering innovative cloud data security solutions. Leverage your technical expertise to drive sales, manage complex projects, and collaborate with cross-functional te...

Washington DC, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$200K - $300K *

Pioneer partner success by leading technical enablement for contact center solutions. Drive onboarding, co-selling support, and strategic architecture using Zendesk and AWS technologies to empower par...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.