Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$75K - $115K *
Empower your career by developing user-focused documentation for mission-critical systems. Collaborate with engineers and stakeholders to create clear, accessible content that enhances user experience...
3 weeks ago
Field Service Engineering Specialist - Senior
$100K - $120K *
Transform your career by leading technical investigations and solutions in a dynamic field service environment. Collaborate with teams to enhance product performance and customer satisfaction while me...
Today
Technical Success Manager- Central
$100K - $120K *
Elevate customer success by leveraging technical expertise and advocacy to drive adoption of cybersecurity solutions, ensuring measurable outcomes and risk reduction through strategic partnerships wit...
4 days ago
Presales Solutions Engineer - Endpoint
$96K - $184K *
Drive innovative endpoint security solutions by collaborating with clients and sales teams. Leverage your expertise to educate, develop offerings, and enhance customer relationships while staying ahea...
2 days ago
Expert Detection and Response Engineer
$124K - $229K *
Join us to protect our players and platforms from advanced cyber threats. As a key member of our security team, you'll actively identify, investigate, and respond to security incidents, ensuring robus...
1 week ago
$125K - $158K *
Lead technical discovery and pre-sales consultations, translating complex product capabilities into practical solutions. Collaborate with Sales to ensure prospects understand integration paths and pro...
2 weeks ago
Sales Solutions Engineer - Digital Native
$152K - $190K *
Join a dynamic team to help developers secure applications by integrating innovative solutions into their processes. Enhance customer engagement through technical guidance to ensure efficient vulnerab...
Reposted 3 weeks ago
$100K - $120K *
Grow your career with a dynamic role focused on coding, cloud resources, and database support. Lead automation projects, solve unique challenges daily, and collaborate with teams to deliver practical...
3 days ago
Solutions Engineer - Agents & Automation
$150K - $200K *
Unlock potential by driving enterprise agent solutions with Microsoft technologies. Collaborate on agent governance, lifecycle management, and secure operations, while translating designs into product...
4 days ago
Staff Software Engineer, DevEx
$162K - $290K *
Elevate your career by shaping the technical direction of our Developer Experience team. Collaborate on cutting-edge AI coding tools and scalable infrastructures that enhance productivity across the e...
Reposted 3 weeks ago
$133K - $200K *
Innovate your career by leveraging technical expertise to drive sales success. Collaborate with teams to deliver F5 solutions, ensuring customer satisfaction while achieving sales targets in a dynamic...
1 week ago
$163K - $245K *
Support the sales team by providing technical expertise and solutions for F5 products. Engage with customers to understand their needs, drive sales processes, and deliver world-class service while ach...
1 week ago
$133K - $200K *
Inspire technical excellence by supporting sales teams with F5 solutions, driving customer engagement, and delivering tailored presentations. Collaborate with internal resources to achieve sales targe...
1 week ago
$90K - $132K *
Join a team that's redefining network infrastructure for healthcare solutions. You'll design, implement, and support advanced wired and wireless networks, ensuring seamless connectivity and optimal pe...
2 days ago
$56K - $114K *
Help us advance our secure computing environment by maintaining and optimizing infrastructure, ensuring reliability and performance, and supporting the deployment of new technologies while providing e...
Reposted 4 weeks ago
$115K - $125K *
Oversee and enhance Support Desk operations, leading a team to ensure timely, high-quality responses. Collaborate across departments to optimize service delivery and drive continuous improvement in a...
4 days ago
$80K - $95K *
Empower scientific innovation by providing expert installation and maintenance of advanced analytical equipment. Build strong customer relationships while resolving complex issues and ensuring optimal...
3 days ago
Database and Application Support Engineer (Journeyman)
$80K - $95K *
Join a team that's dedicated to ensuring database and application reliability. This role focuses on diagnosing outages, coordinating recovery efforts, and supporting enterprise IT operations to mainta...
Today
$73K - $103K *
Support a global workforce by delivering exceptional IT solutions. Manage user lifecycle processes, troubleshoot modern workplace technologies, and enhance IT operations through automation and documen...
1 week ago
Senior Technical Services Consultant - Workday
$110K - $130K *
Discover your potential by leading complex Workday integrations with a focus on Financial Management. Engage with clients and teams to create scalable solutions, drive project success, and support the...
3 weeks ago
Strategic Customer Success Manager - Americas
$110K - $130K *
Empower our Enterprise customers by enhancing product adoption and health. Collaborate with cross-functional teams to deliver tailored solutions, ensuring exceptional experiences for high-growth organ...
1 week ago
$125K - $150K *
Elevate your career by driving data engineering excellence in Palantir Foundry, transforming legacy systems into robust pipelines and applications while collaborating with cross-functional teams to de...
2 weeks ago
FSP - Sr Regulatory Program Manager - client dedicated
$120K - $145K *
Join a team that's redefining regulatory excellence by leading global strategies for product development and post-marketing. Drive cross-functional collaboration and ensure timely execution of regulat...
Reposted 1 week ago
Senior QA Engineer, AI & Automation
$110K - $130K *
Join a team that's redefining quality assurance through AI-accelerated test automation. You'll build scalable automation suites, integrate quality gates, and collaborate with engineers to enhance test...
1 week ago
$142K - $180K *
Lead the delivery of innovative healthcare solutions, managing teams and projects from design to deployment. Ensure adherence to stakeholder goals while fostering collaboration and optimizing performa...
6 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.