Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$120K - $145K *
Lead the design and implementation of robust security measures to protect sensitive health information, ensuring compliance with HIPAA and other regulations while collaborating with cross-functional t...
3 weeks ago
Senior Technical Marketing Specialist
$98K - $147K *
Unlock potential by designing engaging, story-driven demonstrations that showcase technology's real-world impact. Collaborate with cross-functional teams to create compelling content that bridges prod...
5 days ago
Senior Software Engineer II - Platform
$154K - $260K *
Join a forward-thinking team to enhance user experiences through innovative AI solutions and full-stack development, impacting industries worldwide by improving workflows within the Samsara dashboard...
Reposted 3 weeks ago
$125K - $145K *
Drive customer success by optimizing technical adoption of the AIOps platform, ensuring enterprise clients achieve measurable outcomes through strategic partnerships and expert guidance in incident ma...
4 days ago
Senior Solutions Engineer, Enterprise
$250K - $300K *
Join a team that's redefining enterprise solutions! Leverage your expertise in networking and security to drive technical sales, support customer adoption, and influence product development while coll...
2 weeks ago
$112K - $150K *
Shape the future of communication technology by providing expert technical support and training to diverse clients. Collaborate with sales and engineering teams to deliver innovative solutions while m...
1 week ago
$112K - $150K *
Optimize customer interactions by providing top-tier technical support and training, managing complex installations, and leading sales efforts. Collaborate across departments to enhance product perfor...
Reposted 1 week ago
Field Applications Engineer (TEM)
$110K - $130K *
Empower semiconductor innovation by providing technical expertise and solutions that enhance product development and integration, ensuring customer success through collaborative application developmen...
Reposted 3 weeks ago
Engineer III, Endpoint Engineering
$110K - $130K *
Join a team that's redefining endpoint management by designing and optimizing Active Directory, Group Policy, and Intune solutions for a global organization, ensuring seamless integration and user pro...
2 weeks ago
$138K - $192K *
Help us empower customers to innovate in communications as a Principal Presales Engineer. Drive technical pre-sales engagements, establish trust, and provide solutions. Collaborate with teams to desig...
3 weeks ago
$95K - $115K *
Transform the landscape of Security Policy Management by engaging clients, delivering tailored solutions, and establishing trusted relationships. Drive technical sales efforts and support teams in sho...
Yesterday
Senior Technical Program Manager, Infrastructure Programs
$130K - $170K *
Execute end-to-end digital onboarding of complex AI data center infrastructure, managing cross-functional teams to ensure timely delivery, stability, and optimization of high-performance systems for p...
Reposted 3 days ago
$141K - $208K *
Join a team that's redefining compliance and communications by developing scalable, cloud-native systems. You'll design impactful features, optimize performance, and mentor others while navigating com...
Reposted 3 weeks ago
Senior Structural Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Join a dynamic team as a Senior Structural Engineer, leading innovative design for hyperscale data centers. Leverage your expertise in concrete and steel structures to deliver impactful projects while...
2 weeks ago
Senior Solution Engineer- SLED Southeast
$146K - $224K *
Drive impactful solutions for SLED customers by leveraging your technical expertise and sales acumen. Collaborate with teams to enhance customer engagement, deliver tailored demos, and ensure alignmen...
2 weeks ago
$93K - $125K *
Join a dynamic team as a technical resource, enhancing enterprise applications and infrastructure services. Drive operational excellence, support cross-functional initiatives, and ensure reliable, sec...
5 days ago
Staff Application Security Engineer
$165K - $295K *
Join a team that's redefining application security. In this pivotal role, you'll shape vulnerability management and mentor engineers, driving innovation and ensuring the safety of diverse cloud and Io...
Reposted 3 weeks ago
Staff Application Security Engineer
$165K - $295K *
Lead the evolution of our application security programs, driving vulnerability management and automation across a multi-product environment while mentoring teams and influencing security strategies to...
Reposted 3 weeks ago
Staff Application Security Engineer
$165K - $295K *
Pioneer innovative application security strategies and vulnerability management programs, driving impactful change in a high-visibility role that balances broad influence with deep technical expertise...
Reposted 3 weeks ago
Staff Application Security Engineer
$165K - $295K *
Transform the landscape of application security by leading vulnerability management and developing innovative solutions across cloud, IoT, and corporate systems, while mentoring teams and ensuring the...
Reposted 3 weeks ago
$110K - $120K *
Lead the charge in quality engineering for critical assessment platforms, driving testing excellence and automation maturity. Collaborate with cross-functional teams to ensure reliability and scalabil...
2 weeks ago
$157K - $238K *
Join a team that's redefining security by leveraging AI to enhance application safety. You'll assess vulnerabilities, develop innovative security solutions, and shape the AI security strategy across t...
3 weeks ago
$157K - $238K *
Lead the charge in enhancing application security by integrating AI-driven solutions, conducting assessments, and shaping the AI security strategy across the organization. Collaborate with cross-funct...
3 weeks ago
$135K - $150K *
Champion innovation by enhancing our cloud infrastructure and automating operations. Collaborate with cross-functional teams to drive AI-powered solutions and ensure software reliability in a dynamic...
3 weeks ago
Tools Development Engineer (REMOTE)
$110K - $130K *
Unlock the potential of next-gen AI systems by defining serviceability tools architecture. Collaborate with cross-functional teams to create actionable requirements and enhance documentation for compl...
2 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.