Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$171K - $245K *

Lead the design and development of next-gen Hyperscaler Switch hardware, collaborating across teams to ensure system functionality and performance. Drive innovation in hardware design while troublesho...

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$171K - $245K *

Pioneer innovative hardware solutions by leading the design of next-gen Hyperscaler Switch systems. Collaborate across teams to define specifications, troubleshoot, and ensure seamless integration of...

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$154K - $278K *

Transform IT infrastructure services by ensuring operational excellence, risk management, and compliance with SLAs. Leverage your expertise to enhance system performance and continuity, driving innova...

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$154K - $278K *

Optimize IT infrastructure services by managing operations, evaluating metrics, and ensuring compliance with SLAs. Lead risk assessments and maintain system performance while supporting disaster recov...

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$145K - $185K *

Lead and inspire engineering teams to deliver high-quality digital products, ensuring alignment with business priorities while fostering a culture of collaboration and continuous improvement in a dyna...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Advance your career by shaping Trusted Content standards and applications. Collaborate with cross-functional teams to develop innovative solutions that enhance automation practices and drive operation...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock the potential of Trusted Content by collaborating with cross-functional teams to develop and standardize automation solutions that enhance operational efficiency and drive innovation across div...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform the future of Trusted Content by collaborating with cross-functional teams to develop and scale innovative standards and applications that enhance autonomous operations across various workfl...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Transform the future of technical support by diagnosing and resolving complex electro-mechanical issues, mentoring engineers, and enhancing customer satisfaction through expert guidance and innovative...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion technical excellence by providing advanced support for semiconductor equipment, ensuring swift issue resolution and customer satisfaction through expert troubleshooting and collaboration with...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Bring your expertise to a dynamic role providing technical support for complex electro-mechanical systems. Collaborate with engineers and customers to resolve issues, drive improvements, and ensure cu...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$89K - $130K *

Elevate your career by resolving complex technical challenges in 3D printing. Collaborate with cross-functional teams to enhance service performance and customer satisfaction while driving continuous...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Innovate enterprise integration solutions by leading technical wins for complex financial institutions. Collaborate with cross-functional teams to design scalable architectures, drive evaluations, and...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$135K - $160K *

Champion enterprise solutions by driving technical wins for complex deals with banks and fintechs. Collaborate with cross-functional teams to design integration architectures and present compelling bu...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead pre-sales engineering efforts, crafting innovative networking and security solutions. Collaborate with teams to address customer needs, drive revenue, and mentor peers while staying current with...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Champion reliability and efficiency in production equipment by leading improvements, troubleshooting issues, and collaborating with cross-functional teams to enhance performance and minimize downtime...

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $145K *

Innovate your career by enhancing system reliability and performance. As a key player, you'll implement SRE best practices, automate processes, and collaborate across teams to drive uptime and efficie...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$75K - $98K *

Transform software integration with our DevOps team, enhancing CI/CD pipelines for cutting-edge radar systems. Collaborate across virtualized environments to ensure rapid testing, leveraging modern te...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$107K - $143K *

Unlock potential by providing expert-level support for cloud-based applications, ensuring stability and performance for commercial and government clients. Collaborate with cross-functional teams to dr...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Champion quality and compliance as you lead critical testing activities, ensuring adherence to standards while collaborating with teams to enhance product performance and customer satisfaction in a dy...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$99K - $225K *

Lead the charge in advancing optical technologies, transforming R&D prototypes into robust systems. Collaborate with multidisciplinary teams to ensure reliability and manufacturability while guiding p...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $140K *

Lead the charge in designing and securing IT/OT environments for clients in Life Sciences and Critical Infrastructure. Balance technical execution with mentorship and client engagement, ensuring high...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $87K *

Empower customer success by acting as a key liaison between service teams and product development, resolving escalations and enhancing product support through technical expertise and collaboration wit...

Burnaby, BCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Media

$66K - $104K *

Join a team that's dedicated to optimizing server operations and lifecycle management. You'll coordinate provisioning, troubleshoot issues, and collaborate with vendors to ensure seamless service deli...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Contribute to the success of government cloud environments through expert technical support, troubleshooting, and enhancing incident resolution. Collaborate with engineering teams for seamless deploym...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.