Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Site Support & IT Infrastructure Technician
$80K - $105K *
Drive end-to-end technical support for employees, managing service desk requests and troubleshooting hardware and network issues in a collaborative environment. Serve as the primary on-site resource...
3 days ago
Systems Engineer - Linux Mission Support
$171K - $223K *
Drive mission success by troubleshooting Linux systems, automating processes, and providing hands-on engineering support. Collaborate with teams to ensure secure and efficient operations in a dynamic...
3 weeks ago
Engineering Operation Technician
$68K - $119K *
Join a team that's dedicated to maintaining mission-critical data center operations. Your expertise will ensure optimal performance of electrical and mechanical systems, contributing to an exceptional...
6 days ago
Engineering Operation Technician
$68K - $119K *
Transform your career by ensuring the reliability of critical data center systems. Engage in hands-on maintenance, troubleshooting, and project management while supporting multiple locations and colla...
1 week ago
ENDPOINT ENGINEER - TIER III ESCALATION
$100K - $155K *
Champion advanced endpoint solutions as a Tier III engineer, diagnosing complex incidents and overseeing permanent fixes across multiple classified environments. Collaborate with vendors, lead problem...
1 month ago
Data Center ICT/Telecom Engineer, Consultant
$96K - $135K *
Lead the charge in designing low voltage systems for mission-critical facilities. Collaborate with multi-discipline teams to produce high-quality BIM/CAD designs, ensuring project success from concept...
2 weeks ago
Data Center ICT/Telecom Engineer, Consultant
$96K - $135K *
Join a team that's shaping the future of telecommunications design. Leverage your expertise in low voltage systems and BIM/CAD to create innovative solutions for mission-critical facilities while coll...
2 weeks ago
Data Center ICT/Telecom Engineer, Consultant
$96K - $135K *
Lead the charge in designing low voltage systems for mission-critical facilities, collaborating with multi-discipline teams to produce high-quality BIM/CAD drawings and models, ensuring project succes...
2 weeks ago
$130K - $145K *
Lead a dynamic team in delivering comprehensive network solutions, ensuring optimal performance and security across complex systems. Drive innovation and support clients with expert technical guidance...
4 weeks ago
Data Center ICT/Telecom Engineer, Consultant
$96K - $135K *
Transform the future of telecommunications design by creating innovative low voltage systems and layouts for mission-critical facilities. Collaborate with multi-discipline teams to deliver high-qualit...
2 weeks ago
Technical Engineering Advisor - Hardware & Infrastructure Integration
$125K - $185K *
Transform defense and space mission capabilities by advising on advanced hardware integration and operational deployment, ensuring successful program execution through expert technical guidance and co...
Reposted today
$120K - $140K *
Elevate the future of IT infrastructure by designing, deploying, and securing innovative solutions as a key member of a diverse DevOps team, driving collaboration and excellence in platform engineerin...
Today
Staff Customer Support Programs & Supportability Lead
$154K - $180K *
Unlock your potential as a strategic leader driving customer support excellence. Own high-impact programs, optimize processes, and collaborate with cross-functional teams to enhance customer experienc...
3 weeks ago
Staff Network Engineer, Storage
$215K - $255K *
Engineer a cutting-edge storage network from the ground up, ensuring low-latency performance and reliability. Own the architecture and operations, bridging networking and storage needs while driving a...
3 weeks ago
$95K - $115K *
Unlock potential by designing and deploying custom enterprise applications, bridging technical execution with customer engagement. Collaborate with teams to deliver high-quality solutions across mobil...
1 week ago
Senior Automation & Controls Engineer SME Life Sciences
$135K - $185K *
Join a dynamic engineering team to lead automation projects in the pharmaceutical sector. Drive technical excellence, collaborate with stakeholders, and ensure compliance with regulatory standards whi...
1 week ago
Senior Account Executive, IT Support Products
$100K - $136K *
Grow your career with a dynamic role focused on territory management, account expansion, and new business development in the B2B SaaS sector. Collaborate with cross-functional teams to drive sales suc...
Yesterday
$80K - $95K *
Launch customer success by driving the effective implementation of engineering solutions. Collaborate with teams to develop relationships, offer training, and provide consultancy to ensure satisfactio...
1 month ago
$80K - $95K *
Join our team to design and implement innovative military simulation systems, leveraging your engineering expertise while collaborating with diverse stakeholders in a dynamic, hybrid environment...
Reposted 3 weeks ago
Integration Engineer (Early Career)
$80K - $95K *
Optimize cloud and network solutions by working collaboratively on 5G Core deployments, leveraging your technical expertise to enhance customer confidence and operational efficiency within our innovat...
Reposted 6 days ago
$82K - $128K *
Transform your career by leading a dynamic team in enterprise IT support, ensuring top-tier service delivery and operational excellence across multiple locations while driving performance and customer...
4 weeks ago
$82K - $128K *
Empower your career by leading a dynamic team in delivering exceptional IT customer support for a high-stakes agency, ensuring service excellence and operational efficiency across multiple locations...
1 month ago
$120K - $145K *
Transform complex systems engineering practices, guiding teams to enhance GEOINT capabilities through innovative solutions, integration, and strategic planning to meet diverse requirements across gove...
Reposted 1 week ago
$140K - $160K *
Partner with us to modernize IT systems as a Senior Systems Engineer, providing technical leadership in cloud technologies and geospatial solutions to support mission-critical applications and enhance...
2 days ago
Engineer II - Endpoint Protection Security
$96K - $136K *
Champion the design and implementation of enterprise endpoint security solutions, ensuring robust protection against cyber threats while leading a team to drive operational excellence and strategic in...
5 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.