Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$95K - $115K *
Join us to drive client success by rapidly translating needs into actionable solutions. Collaborate with sales and technical teams to deliver innovative, client-focused architectures that align with b...
3 weeks ago
R&D Engineer Cable and Kits - EHT
$80K - $95K *
Advance innovative heat trace cable solutions by leading R&D projects from concept to launch. Collaborate with cross-functional teams to ensure product safety, reliability, and compliance while enhanc...
2 days ago
$114K - $190K *
Lead the charge in managing and optimizing bare-metal Linux and Kubernetes infrastructure. Drive innovation through automated GitOps workflows and GPU integration, enhancing high-performance computing...
Today
$95K - $115K *
Optimize cloud infrastructure and CI/CD pipelines while collaborating with cross-functional teams to enhance software delivery and system performance. Drive automation and maintain technical documenta...
2 weeks ago
$100K - $155K *
Elevate your career by leading the architecture and engineering of enterprise VoIP systems. Manage complex voice incidents, mentor technicians, and ensure compliance while driving modernization projec...
4 weeks ago
$100K - $155K *
Elevate voice communication standards as you lead VoIP infrastructure development, ensuring compliance and managing complex incidents, while mentoring technicians and executing modernization projects...
1 month ago
IT Technology Services Senior Specialist
$127K - $216K *
Drive customer engagement by orchestrating technology and cloud service delivery. Collaborate with stakeholders to analyze technical requirements and ensure seamless execution of SAP solutions, enhanc...
1 week ago
Lead Data Center Support Services Technician
$66K - $132K *
Champion complex data center operations, ensuring reliability and performance. Lead cross-functional teams in incident resolution, risk assessment, and continuous improvement while mentoring staff and...
1 week ago
$120K - $127K *
Join a team that's dedicated to providing Tier II technical support for global ISR systems. Collaborate in a fast-paced environment, ensuring operational excellence and customer satisfaction while mai...
Yesterday
Technical Enablement Manager, Customer Enablement
$119K - $317K *
Lead cross-functional initiatives by coordinating projects from development to readiness, ensuring alignment, managing risks, and driving accountability to achieve strategic technical goals and enhanc...
2 weeks ago
Technical Enablement Manager, Customer Enablement
$119K - $317K *
Lead the charge in driving alignment across complex initiatives, ensuring project success through effective coordination, risk management, and collaboration with multi-functional teams to deliver stra...
2 weeks ago
Site Support & IT Infrastructure Technician
$80K - $105K *
Grow your career with a dynamic team providing essential IT support and infrastructure solutions. Engage in hands-on troubleshooting, user assistance, and network management while collaborating across...
3 days ago
Site Support & IT Infrastructure Technician
$80K - $105K *
Drive end-to-end technical support for employees, managing service desk requests and troubleshooting hardware and network issues in a collaborative environment. Serve as the primary on-site resource...
3 days ago
Systems Engineer - Linux Mission Support
$171K - $223K *
Drive mission success by troubleshooting Linux systems, automating processes, and providing hands-on engineering support. Collaborate with teams to ensure secure and efficient operations in a dynamic...
3 weeks ago
Engineering Operation Technician
$68K - $119K *
Join a team that's dedicated to maintaining mission-critical data center operations. Your expertise will ensure optimal performance of electrical and mechanical systems, contributing to an exceptional...
6 days ago
Engineering Operation Technician
$68K - $119K *
Transform your career by ensuring the reliability of critical data center systems. Engage in hands-on maintenance, troubleshooting, and project management while supporting multiple locations and colla...
1 week ago
ENDPOINT ENGINEER - TIER III ESCALATION
$100K - $155K *
Champion advanced endpoint solutions as a Tier III engineer, diagnosing complex incidents and overseeing permanent fixes across multiple classified environments. Collaborate with vendors, lead problem...
1 month ago
Data Center ICT/Telecom Engineer, Consultant
$96K - $135K *
Lead the charge in designing low voltage systems for mission-critical facilities. Collaborate with multi-discipline teams to produce high-quality BIM/CAD designs, ensuring project success from concept...
2 weeks ago
Data Center ICT/Telecom Engineer, Consultant
$96K - $135K *
Join a team that's shaping the future of telecommunications design. Leverage your expertise in low voltage systems and BIM/CAD to create innovative solutions for mission-critical facilities while coll...
2 weeks ago
Data Center ICT/Telecom Engineer, Consultant
$96K - $135K *
Lead the charge in designing low voltage systems for mission-critical facilities, collaborating with multi-discipline teams to produce high-quality BIM/CAD drawings and models, ensuring project succes...
2 weeks ago
$130K - $145K *
Lead a dynamic team in delivering comprehensive network solutions, ensuring optimal performance and security across complex systems. Drive innovation and support clients with expert technical guidance...
4 weeks ago
Data Center ICT/Telecom Engineer, Consultant
$96K - $135K *
Transform the future of telecommunications design by creating innovative low voltage systems and layouts for mission-critical facilities. Collaborate with multi-discipline teams to deliver high-qualit...
2 weeks ago
Technical Engineering Advisor - Hardware & Infrastructure Integration
$125K - $185K *
Transform defense and space mission capabilities by advising on advanced hardware integration and operational deployment, ensuring successful program execution through expert technical guidance and co...
Reposted today
$120K - $140K *
Elevate the future of IT infrastructure by designing, deploying, and securing innovative solutions as a key member of a diverse DevOps team, driving collaboration and excellence in platform engineerin...
Today
Staff Customer Support Programs & Supportability Lead
$154K - $180K *
Unlock your potential as a strategic leader driving customer support excellence. Own high-impact programs, optimize processes, and collaborate with cross-functional teams to enhance customer experienc...
3 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.