Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$78K - $250K *
Join a team that's dedicated to optimizing IT systems and enhancing performance. Leverage your extensive experience in Linux and Systems Engineering to manage infrastructure and lead troubleshooting e...
Today
Customer Support Manager (Tier II & III)
$133K - $206K *
Drive end-user computing operations in a dynamic IT support environment, ensuring efficient Tier II support, infrastructure management, and enterprise compliance for a large-scale agency, while leadin...
4 weeks ago
Customer Support Manager (Tier II & III)
$133K - $206K *
Pioneer end-user computing excellence by leading Tier II support operations, ensuring secure, compliant, and automated endpoint management across a large enterprise environment while driving improveme...
1 month ago
$205K - $220K *
Join a team that's redefining mechanical design in cutting-edge defense projects. Leverage your expertise in CAD and GD&T to guide diverse teams, solve complex engineering challenges, and mentor junio...
Yesterday
$120K - $145K *
Support client interactions by leading technical discussions, conducting live demos, and driving failure analysis. Leverage your expertise in hardware and optics to enhance product feedback and ensure...
2 weeks ago
Lead Data Center Support Services Technician
$66K - $132K *
Lead complex data center operations to enhance reliability and performance. Drive standardization, mentor teams, and collaborate across functions to implement architectural improvements and automate w...
2 days ago
$92K - $110K *
Take ownership of driving growth in the data center liquid cooling market, leveraging your expertise to secure new product opportunities and build strong customer relationships while navigating techni...
Reposted today
$140K - $150K *
Drive innovative process design and optimization in chemical engineering. Collaborate with a multi-discipline team to deliver effective solutions, ensuring safety and operability throughout all projec...
2 weeks ago
$109K - $197K *
Join a dynamic team to develop cutting-edge compiler software for emulators, enhancing functional verification of System-on-Chip designs. Collaborate in a multi-site environment, focusing on C++ devel...
Today
$125K - $145K *
Shape the future of avionics by leading system development, integration, and compliance efforts. Collaborate with multidisciplinary teams to ensure safety, reliability, and performance in defense elec...
2 weeks ago
$95K - $115K *
Lead the charge in systems engineering for a Missile Defense Agency program, focusing on software architecture and design, team coordination, and innovative technology solutions across multi-disciplin...
Reposted 3 weeks ago
$90K - $110K *
Drive rigorous validation efforts across mechanical, electrical, and reliability domains to ensure optimal hardware performance, automating tests and analyzing data to enhance product reliability and...
Reposted 3 weeks ago
Lab IT/OT Deskside Support Team Leader
$110K - $140K *
Transform lab IT/OT support by leading a dynamic team, ensuring seamless operations, managing incidents, and enhancing service delivery while maintaining compliance and security standards in a fast-pa...
Yesterday
$80K - $95K *
Champion technical excellence by leading enterprise-level deployment and integration of Access Control and Video Management Systems. Collaborate with project teams to ensure quality installations and...
Today
Field Application Engineer - Data Center Solutions
$101K - $188K *
Unlock your potential as a key technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Engage with customers, provide expert support, and drive strategic...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Unlock your potential by serving as a technical lead, collaborating with sales and engineering teams to deliver innovative data center solutions. Leverage your expertise to support customers and drive...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Empower your career by serving as a technical lead, collaborating with sales and engineering teams to deliver innovative data center solutions. Leverage your expertise to support customers and drive p...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Champion innovative data center solutions by collaborating with sales, engineering, and customers. Leverage technical expertise to provide support, develop proposals, and lead strategic projects acros...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Drive impactful solutions by serving as a technical lead in Data Center applications, collaborating with sales and engineering teams to address customer needs and enhance product offerings across the...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Unlock potential by serving as a technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Leverage your expertise to support customers and drive product im...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Unlock your potential as a technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Engage with customers and drive product improvements while providing ex...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Empower your career by leading technical solutions for Data Center products. Collaborate with sales and engineering teams to address customer needs, provide expert support, and drive product improveme...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Champion innovative data center solutions by collaborating with customers, sales, and engineering teams. Leverage technical expertise to provide support, evaluate RFQs, and lead strategic projects, en...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Drive technical excellence by partnering with customers and teams to deliver innovative Data Center solutions. Leverage your expertise to support product applications, enhance customer experiences, an...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Lead technical initiatives by partnering with customers and teams to deliver innovative data center solutions. Utilize your expertise to support product applications, drive improvements, and enhance c...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.