Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$90K - $110K *
Drive rigorous validation efforts across mechanical, electrical, and reliability domains to ensure optimal hardware performance, automating tests and analyzing data to enhance product reliability and...
Reposted 3 weeks ago
Lab IT/OT Deskside Support Team Leader
$110K - $140K *
Transform lab IT/OT support by leading a dynamic team, ensuring seamless operations, managing incidents, and enhancing service delivery while maintaining compliance and security standards in a fast-pa...
Yesterday
$80K - $95K *
Champion technical excellence by leading enterprise-level deployment and integration of Access Control and Video Management Systems. Collaborate with project teams to ensure quality installations and...
Today
Field Application Engineer - Data Center Solutions
$101K - $188K *
Unlock your potential as a key technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Engage with customers, provide expert support, and drive strategic...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Unlock your potential by serving as a technical lead, collaborating with sales and engineering teams to deliver innovative data center solutions. Leverage your expertise to support customers and drive...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Empower your career by serving as a technical lead, collaborating with sales and engineering teams to deliver innovative data center solutions. Leverage your expertise to support customers and drive p...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Champion innovative data center solutions by collaborating with sales, engineering, and customers. Leverage technical expertise to provide support, develop proposals, and lead strategic projects acros...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Drive impactful solutions by serving as a technical lead in Data Center applications, collaborating with sales and engineering teams to address customer needs and enhance product offerings across the...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Unlock potential by serving as a technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Leverage your expertise to support customers and drive product im...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Unlock your potential as a technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Engage with customers and drive product improvements while providing ex...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Empower your career by leading technical solutions for Data Center products. Collaborate with sales and engineering teams to address customer needs, provide expert support, and drive product improveme...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Champion innovative data center solutions by collaborating with customers, sales, and engineering teams. Leverage technical expertise to provide support, evaluate RFQs, and lead strategic projects, en...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Drive technical excellence by partnering with customers and teams to deliver innovative Data Center solutions. Leverage your expertise to support product applications, enhance customer experiences, an...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Lead technical initiatives by partnering with customers and teams to deliver innovative data center solutions. Utilize your expertise to support product applications, drive improvements, and enhance c...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Transform your career by leading technical solutions for Data Center products. Collaborate with sales and engineering teams to address customer needs, provide expert support, and drive product improve...
1 week ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Champion technical solutions by collaborating with customers and teams to address Data Center challenges, providing expert support, and leading strategic projects across the Central US and Latin Ameri...
1 week ago
Field Application Engineer - Data Center Solutions
$96K - $205K *
Empower the Data Center Solutions team by providing expert technical support, evaluating customer needs, and leading strategic projects across the Central US and Latin America, ensuring optimal produc...
1 week ago
$75K - $95K *
Empower customers by maintaining and repairing advanced X-ray CT scanners. Collaborate cross-functionally, troubleshoot complex systems, and enhance safety and efficiency through refined protocols whi...
1 month ago
$110K - $130K *
Champion IT operations by managing core infrastructure, ensuring compliance, and enhancing system reliability. Collaborate with teams to support business growth and maintain security while driving aut...
4 days ago
Senior Manager, Solutions Engineer (FSI)
$220K - $330K *
Unlock potential by leading high-performing solution engineering teams in Financial Services. Drive pre-sales strategies, mentor talent, and enhance customer experiences through innovative AI solution...
1 month ago
Member of Technical Staff - Product Engineer
$130K - $160K *
Create impactful product features by leveraging full-stack engineering skills to transform abstract ideas into tangible solutions. Collaborate deeply across teams and drive projects from concept to de...
Reposted 4 weeks ago
$155K - $237K *
Join a dynamic team as a technical liaison, driving ADAS and autonomous driving solutions. Engage with customers, lead technical discussions, and ensure successful product deployment while collaborati...
3 weeks ago
$110K - $130K *
Unlock potential by leading software development efforts in Go and distributed systems. Collaborate with a talented team to design scalable solutions, mentor junior members, and drive innovation in a...
2 weeks ago
$130K - $155K *
Join a team that's at the forefront of software innovation, designing and implementing robust distributed systems. Leverage your expertise in Go, Kubernetes, and API design to create scalable solution...
2 weeks ago
Software Engineer -Mid (Network Focus)
$150K - $175K *
Unlock potential by developing robust network-oriented software using Rust. Collaborate with a dynamic team to enhance cybersecurity solutions while leveraging your expertise in networking and softwar...
3 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.