Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$78K - $250K *

Join a team that's dedicated to optimizing IT systems and enhancing performance. Leverage your extensive experience in Linux and Systems Engineering to manage infrastructure and lead troubleshooting e...

Today

  •   15+ years exp.  •   Information Technology

$133K - $206K *

Drive end-user computing operations in a dynamic IT support environment, ensuring efficient Tier II support, infrastructure management, and enterprise compliance for a large-scale agency, while leadin...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$133K - $206K *

Pioneer end-user computing excellence by leading Tier II support operations, ensuring secure, compliant, and automated endpoint management across a large enterprise environment while driving improveme...

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$205K - $220K *

Join a team that's redefining mechanical design in cutting-edge defense projects. Leverage your expertise in CAD and GD&T to guide diverse teams, solve complex engineering challenges, and mentor junio...

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $145K *

Support client interactions by leading technical discussions, conducting live demos, and driving failure analysis. Leverage your expertise in hardware and optics to enhance product feedback and ensure...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$66K - $132K *

Lead complex data center operations to enhance reliability and performance. Drive standardization, mentor teams, and collaborate across functions to implement architectural improvements and automate w...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $110K *

Take ownership of driving growth in the data center liquid cooling market, leveraging your expertise to secure new product opportunities and build strong customer relationships while navigating techni...

Calgary, ABIn-Person

Reposted today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $150K *

Drive innovative process design and optimization in chemical engineering. Collaborate with a multi-discipline team to deliver effective solutions, ensuring safety and operability throughout all projec...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$109K - $197K *

Join a dynamic team to develop cutting-edge compiler software for emulators, enhancing functional verification of System-on-Chip designs. Collaborate in a multi-site environment, focusing on C++ devel...

Today

  •   Less than 5 years exp.  •   Business Services

$125K - $145K *

Shape the future of avionics by leading system development, integration, and compliance efforts. Collaborate with multidisciplinary teams to ensure safety, reliability, and performance in defense elec...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Lead the charge in systems engineering for a Missile Defense Agency program, focusing on software architecture and design, team coordination, and innovative technology solutions across multi-disciplin...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $110K *

Drive rigorous validation efforts across mechanical, electrical, and reliability domains to ensure optimal hardware performance, automating tests and analyzing data to enhance product reliability and...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $140K *

Transform lab IT/OT support by leading a dynamic team, ensuring seamless operations, managing incidents, and enhancing service delivery while maintaining compliance and security standards in a fast-pa...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Champion technical excellence by leading enterprise-level deployment and integration of Access Control and Video Management Systems. Collaborate with project teams to ensure quality installations and...

Today

  •   Less than 5 years exp.  •   Technical Services

$101K - $188K *

Unlock your potential as a key technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Engage with customers, provide expert support, and drive strategic...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Unlock your potential by serving as a technical lead, collaborating with sales and engineering teams to deliver innovative data center solutions. Leverage your expertise to support customers and drive...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Empower your career by serving as a technical lead, collaborating with sales and engineering teams to deliver innovative data center solutions. Leverage your expertise to support customers and drive p...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Champion innovative data center solutions by collaborating with sales, engineering, and customers. Leverage technical expertise to provide support, develop proposals, and lead strategic projects acros...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Drive impactful solutions by serving as a technical lead in Data Center applications, collaborating with sales and engineering teams to address customer needs and enhance product offerings across the...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Unlock potential by serving as a technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Leverage your expertise to support customers and drive product im...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Unlock your potential as a technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Engage with customers and drive product improvements while providing ex...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Empower your career by leading technical solutions for Data Center products. Collaborate with sales and engineering teams to address customer needs, provide expert support, and drive product improveme...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Champion innovative data center solutions by collaborating with customers, sales, and engineering teams. Leverage technical expertise to provide support, evaluate RFQs, and lead strategic projects, en...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Drive technical excellence by partnering with customers and teams to deliver innovative Data Center solutions. Leverage your expertise to support product applications, enhance customer experiences, an...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Lead technical initiatives by partnering with customers and teams to deliver innovative data center solutions. Utilize your expertise to support product applications, drive improvements, and enhance c...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.