Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Senior Application Support Engineer (SRE)
$110K - $130K *
Unlock your potential as you ensure the reliability and performance of mission-critical applications, driving operational excellence and automation across a diverse portfolio in a dynamic, collaborati...
Yesterday
$110K - $130K *
Pioneer innovative solutions by integrating complex systems and supporting operational needs. Collaborate with teams to enhance analytical processes and ensure seamless transitions from development to...
6 days ago
$110K - $130K *
Join a team that's dedicated to ensuring hardware systems deploy successfully. You'll troubleshoot, validate, and enhance emulation and prototyping platforms, directly impacting customer project timel...
2 days ago
$100K - $120K *
Empower your career by ensuring successful deployment of emulation and prototyping systems. Collaborate with engineering teams, troubleshoot complex issues, and enhance product reliability while trave...
3 weeks ago
$120K - $145K *
Transform your career by leading our Integrated Systems environment, optimizing performance, and driving operational excellence with hands-on expertise in Oracle Exadata and KVM-based workloads...
Reposted 3 days ago
$77K - $117K *
Join a team that's dedicated to enhancing application performance and reliability. As a key administrator, you'll leverage your expertise in networking and OSP to drive development, troubleshoot issue...
2 weeks ago
$95K - $120K *
Unlock potential by managing VMware infrastructure and optimizing SQL databases. Lead IT support teams, oversee system administration, and ensure seamless end-user support in a dynamic, global network...
2 weeks ago
Senior Technical Support Specialist
$95K - $121K *
Accelerate your career by providing high-touch IT support to executives, ensuring seamless technology experiences. Collaborate with leadership to proactively resolve issues and enhance operational eff...
3 weeks ago
Vectra AI Integration Engineer, Mid
$69K - $158K *
Unlock your potential by deploying and sustaining Vectra AI solutions in secure environments. Collaborate with teams to enhance threat detection and ensure optimal performance of network telemetry sys...
3 days ago
Vectra AI Integration Engineer, Mid
$69K - $158K *
Drive the deployment and integration of Vectra AI solutions in secure environments, ensuring optimal performance and threat detection. Collaborate with teams to enhance network visibility and maintain...
3 days ago
$87K - $100K *
Unlock potential by joining our team as a Network Engineer, where you'll support critical IT systems for the Marine Corps, ensuring quality and safety standards while collaborating on innovative solut...
Today
$87K - $100K *
Deliver innovative network solutions while supporting critical military IT systems. Leverage your expertise in engineering and Cisco technologies to enhance operational effectiveness and ensure qualit...
Today
Mechanical Engineer Supporting ASIC Test
$121K - $195K *
Advance your career by developing innovative thermal management and socketing solutions for cutting-edge ASIC products in hyperscale data centers. Collaborate with engineers to enhance designs and dri...
1 week ago
Mechanical Engineer Supporting ASIC Test
$121K - $195K *
Join a dynamic team to develop innovative thermal management and socketing solutions for cutting-edge ASIC products, enhancing performance in hyperscale data centers. Collaborate with engineers to dri...
1 week ago
Operational Technology Engineer
$80K - $95K *
Lead the digitization and automation of manufacturing processes, enhancing equipment performance and quality through integration of operational technology and smart systems. Collaborate with cross-fun...
Reposted yesterday
$78K - $250K *
Join a team that's dedicated to optimizing IT systems and enhancing performance. Leverage your extensive experience in Linux and Systems Engineering to manage infrastructure and lead troubleshooting e...
Today
Customer Support Manager (Tier II & III)
$133K - $206K *
Drive end-user computing operations in a dynamic IT support environment, ensuring efficient Tier II support, infrastructure management, and enterprise compliance for a large-scale agency, while leadin...
4 weeks ago
Customer Support Manager (Tier II & III)
$133K - $206K *
Pioneer end-user computing excellence by leading Tier II support operations, ensuring secure, compliant, and automated endpoint management across a large enterprise environment while driving improveme...
1 month ago
$205K - $220K *
Join a team that's redefining mechanical design in cutting-edge defense projects. Leverage your expertise in CAD and GD&T to guide diverse teams, solve complex engineering challenges, and mentor junio...
Yesterday
$120K - $145K *
Support client interactions by leading technical discussions, conducting live demos, and driving failure analysis. Leverage your expertise in hardware and optics to enhance product feedback and ensure...
2 weeks ago
Lead Data Center Support Services Technician
$66K - $132K *
Lead complex data center operations to enhance reliability and performance. Drive standardization, mentor teams, and collaborate across functions to implement architectural improvements and automate w...
2 days ago
$92K - $110K *
Take ownership of driving growth in the data center liquid cooling market, leveraging your expertise to secure new product opportunities and build strong customer relationships while navigating techni...
Reposted today
$140K - $150K *
Drive innovative process design and optimization in chemical engineering. Collaborate with a multi-discipline team to deliver effective solutions, ensuring safety and operability throughout all projec...
2 weeks ago
$109K - $197K *
Join a dynamic team to develop cutting-edge compiler software for emulators, enhancing functional verification of System-on-Chip designs. Collaborate in a multi-site environment, focusing on C++ devel...
Today
$125K - $145K *
Shape the future of avionics by leading system development, integration, and compliance efforts. Collaborate with multidisciplinary teams to ensure safety, reliability, and performance in defense elec...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.