Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$84K - $161K *
Join a team that's transforming customer experiences through innovative SaaS solutions. Collaborate with sales and engineering teams to drive client success and deliver tailored solutions, ensuring op...
1 week ago
Associate, Product Support Engineer
$71K - $132K *
Explore opportunities to support advanced propulsion systems, enhance product maintainability, and contribute to innovative rocket engine designs while collaborating with cross-functional teams and en...
2 weeks ago
Associate, Product Support Engineer
$71K - $132K *
Contribute to advanced propulsion systems by supporting design, analysis, and integration efforts. Collaborate with teams to ensure product reliability and customer satisfaction while engaging in fiel...
2 weeks ago
Desktop Onsite Technical Support
$84K - $105K *
Transform the employee experience by delivering exceptional onsite IT support, resolving technical issues, and ensuring seamless operations in a dynamic financial services environment. Engage with sta...
2 weeks ago
$80K - $120K *
Engage in hands-on laboratory testing and design iteration to enhance system reliability and performance. Collaborate with senior engineers to analyze data, troubleshoot issues, and support regulated...
1 week ago
$92K - $161K *
Champion innovative solutions by partnering with sales teams to deliver technical expertise and enhance customer relationships, ensuring operational excellence and strategic growth in a dynamic SaaS e...
1 week ago
Sr. Windows and Desktop Engineer
$110K - $130K *
Shape the future of enterprise desktop environments by providing expert engineering and support for Windows OS, software deployment, and security configurations in a large-scale federal setting, ensur...
2 weeks ago
Senior Field Service Technician
$90K - $105K *
Engage in hands-on maintenance and support for complex systems, ensuring optimal performance and customer satisfaction. Travel extensively to deliver preventative services and repairs across diverse f...
3 days ago
Senior Field Service Technician
$90K - $105K *
Join a team that's dedicated to delivering top-tier service and support for complex systems in the U.S. Federal Government. Engage in hands-on maintenance and ensure operational excellence while trave...
4 days ago
$90K - $108K *
Join a dynamic team to enhance aerospace testing processes through innovative design and maintenance of test systems. Collaborate across disciplines to ensure reliability and efficiency in equipment...
3 weeks ago
$90K - $108K *
Elevate aerospace testing capabilities by designing, maintaining, and optimizing test systems. Collaborate across teams to ensure reliability and efficiency in complex mechanical and electronic system...
4 weeks ago
$96K *
Champion the maintenance and repair of electro-mechanical systems, providing technical support and troubleshooting expertise while collaborating with engineers to enhance system performance and reliab...
3 days ago
$80K - $95K *
Join a team that's dedicated to optimizing production tests and processes. You'll enhance product quality, oversee testing and verification, and collaborate with manufacturers to ensure precision in m...
1 week ago
IT Operations Engineer, Data Center Technology
$150K - $225K *
Unlock potential by supporting hands-on delivery of data center infrastructure, managing hardware installations, and ensuring optimal performance of enterprise systems in a dynamic environment...
4 days ago
Systems Field Support Engineer - TS/SCI FSP
$100K - $170K *
Join a team that's dedicated to providing hands-on support and maintenance for Oracle and Sun systems in mission-critical environments, ensuring reliability and security compliance through expert trou...
Yesterday
Systems Field Support Engineer - TS/SCI FSP
$100K - $170K *
Support mission-critical Oracle and Sun systems by troubleshooting, maintaining, and upgrading hardware and software in classified environments, ensuring reliability and security compliance while coll...
Yesterday
$70K - $100K *
Join a team that's driving innovation in cloud solutions. This role blends technical expertise with customer engagement to enhance Tier 2 CSP business across North America, ensuring impactful solution...
2 days ago
$100K - $120K *
Unlock potential by driving enterprise cloud data security solutions. Collaborate with clients to identify needs, deliver technical demonstrations, and manage cross-functional resources to achieve sus...
3 weeks ago
$69K - $101K *
Empower our Micro-Fulfillment Operations team by ensuring optimal performance and reliability of automated systems. Engage with customers to troubleshoot and resolve complex technical issues, enhancin...
1 week ago
$64K - $95K *
Transform manufacturing processes by providing technical support, enhancing efficiency, and ensuring compliance with production specifications. Collaborate with teams to document procedures and train...
3 weeks ago
$80K - $95K *
Tackle supplier quality improvements and drive process enhancements in a technical supply chain role supporting defense programs, ensuring compliance with quality standards, and fostering supplier rel...
Reposted 4 weeks ago
$110K - $140K *
Partner with us to drive innovative fiber and RF connectivity solutions, serving as a trusted technical advisor. Collaborate with customers and sales teams to address challenges, enhance products, and...
2 weeks ago
$110K - $140K *
Innovate solutions by serving as a technical advocate, driving customer success through advanced system integration and product support. Collaborate with sales and engineering to address challenges an...
2 weeks ago
Software Engineer, IT Infrastructure
$174K - $252K *
Unlock potential by leading the design and development of innovative database solutions on GCP. Collaborate with cross-functional teams to enhance data management and analytics, driving technical exce...
1 week ago
$104K - $156K *
Join our team to lead innovative engineering solutions for surgical stapling devices. Drive product enhancements, mentor junior engineers, and ensure compliance with regulatory standards while managin...
4 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.