Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$104K - $194K *
Innovate solutions for satellite communications by leading system integration, analysis, and design evolution. Collaborate across teams to ensure seamless product development and maintain system basel...
Yesterday
$85K - $100K *
Optimize your career by supporting engineering teams in designing, testing, and deploying innovative storage solutions. Collaborate across departments to ensure product excellence and regulatory compl...
Reposted 3 days ago
$78K - $132K *
Join a dynamic team providing Tier 1 technical support for end-user computing and enterprise systems. Collaborate with users and IT teams to resolve issues, enhance technology, and ensure seamless ope...
1 week ago
$80K - $95K *
Contribute to innovative automated storage solutions by developing competitive proposals and collaborating with sales teams to ensure project feasibility and execution, enhancing customer satisfaction...
4 weeks ago
$88K - $115K *
Help us ensure operational excellence in IT infrastructure by providing ongoing support, monitoring system health, and collaborating across teams to optimize performance and efficiency in a dynamic, i...
Reposted 2 weeks ago
$80K - $95K *
Empower innovation by leading the development of concrete products, ensuring compliance with industry standards while enhancing performance and cost-efficiency through collaboration and continuous imp...
1 week ago
$80K - $95K *
Unlock potential by developing real-time automation solutions across manufacturing and enterprise levels. Collaborate with a dynamic team to enhance operational efficiency and mentor peers while tackl...
Today
$88K - $105K *
Transform the future of automation solutions by engineering real-time controls and information systems across manufacturing environments. Collaborate with a dynamic team to enhance operational efficie...
Today
$95K - $115K *
Join a team that's innovating real-time automation solutions across industries. As a Systems Engineer, you'll develop and implement cutting-edge controls, mentor peers, and enhance operational efficie...
Today
$88K - $105K *
Innovate with us to develop cutting-edge automation solutions across industries. As a vital team member, you'll engineer real-time controls, enhance operational efficiency, and mentor peers while tack...
Today
$95K - $120K *
Develop real-time automation solutions across manufacturing and enterprise levels, utilizing diverse programming and design tools. Collaborate with teams, mentor junior engineers, and enhance operatio...
Today
$95K - $120K *
Join our dynamic engineering team to develop innovative real-time automation solutions, leveraging advanced programming and design tools to enhance manufacturing efficiency and operational excellence...
1 week ago
$90K - $110K *
Optimize real-time automation solutions across manufacturing and enterprise levels. Collaborate with engineering teams to design, implement, and enhance systems using diverse programming and design to...
1 week ago
System Development Engineer, Amazon Fulfillment Technologies Support (AFTS)
$99K - $160K *
Elevate your career by joining a dynamic team that drives software solutions, automates operational processes, and enhances customer fulfillment through innovative engineering and support services...
2 weeks ago
$86K - $129K *
Engage in hands-on technical support for campus operations, ensuring efficient HVAC and building automation systems. Collaborate with teams to troubleshoot issues, optimize performance, and maintain s...
2 days ago
$86K - $129K *
Transform campus operations by providing hands-on technical support for HVAC, building automation, and energy management systems. Collaborate with teams to ensure efficient, reliable facility performa...
2 days ago
$86K - $129K *
Shape the future of campus operations by providing hands-on technical support for HVAC, building automation, and energy management systems, ensuring efficient and reliable facility performance while c...
2 days ago
Senior Field Support Supervisor
$81K - $138K *
Lead the charge in advancing business priorities by delivering impactful solutions and guiding teams to achieve objectives while ensuring adherence to company policies and fostering collaboration acro...
Today
Senior Security Operations Engineer
$135K - $227K *
Shape security operations by monitoring incidents, leading investigations, and enhancing workflows with a global team committed to protecting critical infrastructure and ensuring a safe work environme...
Reposted 4 weeks ago
$125K - $150K *
Drive project success by leading cross-functional teams to develop innovative nuclear solutions, enhance client relationships, and optimize project delivery during the early phases of advanced nuclear...
Reposted 3 days ago
$110K - $130K *
Shape the future of client solutions by leveraging your technical expertise and business acumen. Collaborate with sales teams to design tailored solutions, deliver compelling presentations, and drive...
3 weeks ago
$80K - $95K *
Join a team that's driving innovation in product development. You'll lead projects from concept to production, collaborating with cross-functional teams to create cutting-edge solutions while ensuring...
4 weeks ago
$76K - $107K *
Tackle user support challenges by providing effective solutions for hardware, software, and network issues. Collaborate with teams to enhance service delivery and ensure seamless operations in a fast...
2 weeks ago
$76K - $107K *
Transform user experiences by providing essential IT support, diagnosing issues, and implementing solutions. Collaborate with teams to enhance service delivery and ensure seamless operation of hardwar...
2 weeks ago
$110K - $130K *
Empower our mission by designing and developing low-code solutions using Microsoft Power Platform. Collaborate with stakeholders to deliver secure, compliant, and scalable applications that support th...
Today
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.