Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$74K - $123K *
Join a team that's developing cutting-edge 3D visualization applications for electrical systems. You'll create, maintain, and enhance applications that facilitate real-time data acquisition and suppor...
Reposted 1 week ago
$71K - $107K *
Innovate in telecommunications by supporting NextGen 9-1-1 systems, troubleshooting service impairments, and collaborating on system design and implementation in a dynamic environment. Drive excellenc...
1 week ago
Senior AI Support & Enablement Engineer
$87K - $148K *
Engage in the technical build-out and operation of enterprise AI platform integrations, providing user support and L2/L3 troubleshooting. Collaborate with vendors and high-touch groups to ensure seaml...
1 week ago
$91K - $137K *
Lead a dynamic team in developing innovative health data solutions, focusing on FAIR data management and machine learning. Collaborate with stakeholders to enhance research and clinical care through a...
2 days ago
$150K - $180K *
Build and lead a global, AI-first technical support function from the ground up, ensuring reliable customer responses and seamless integration with engineering teams while enhancing service commitment...
2 weeks ago
$120K - $145K *
Transform customer engagement by providing expert pre-sales technical support, leading complex solution development, and delivering impactful presentations to ensure tailored solutions meet client nee...
1 week ago
Principal Customer Success Engineer - TOLA
$220K - $240K *
Elevate your career by leading strategic customer relationships in data security. Drive enterprise-wide programs, influence executive stakeholders, and ensure value realization through effective gover...
3 weeks ago
$150K - $200K *
Join us to drive AI integration by transforming client workflows into live agents. You'll manage the entire process from scoping to deployment, collaborating with teams to deliver impactful solutions...
6 days ago
$200K - $250K *
Join a team that's transforming enterprise mobility services through advanced engineering and technical expertise. Lead complex analyses, enhance service reliability, and drive innovative solutions fo...
6 days ago
Operation Solutions Engineer - SLED
$209K - $275K *
Elevate your career as a Solutions Engineer, driving strategic customer engagements and technical excellence across a diverse 14-state region. Collaborate with teams to influence innovative solutions...
2 weeks ago
System Development Engineer I, Enterprise Productivity
$99K - $160K *
Join a team that's dedicated to enhancing system reliability and efficiency. You'll design, automate, and troubleshoot systems, ensuring operational excellence while collaborating with peers to improv...
2 weeks ago
Operation Solutions Engineer - SLED
$209K - $275K *
Reimagine customer engagement as a Solutions Engineer, driving strategic initiatives and technical excellence across a diverse 14-state region. Collaborate with teams to influence business outcomes an...
2 weeks ago
Operation Solutions Engineer - SLED
$209K - $275K *
Unlock your potential as a Solutions Engineer, driving strategic customer engagements and technical excellence across a diverse 14-state region. Collaborate with teams to influence innovative solution...
2 weeks ago
$115K - $165K *
Join a team that's dedicated to optimizing virtualized infrastructure, supporting the Navy's VMware environments. Your expertise in administration and troubleshooting will enhance performance while co...
4 weeks ago
$80K - $95K *
Provide advanced technical support and training for YubiKey deployment and enrollment. Collaborate with the Agency Help Desk to enhance user experience through documentation, troubleshooting, and proc...
Reposted 1 week ago
$95K - $115K *
Empower security initiatives by bridging technical operations with product development. This role enhances payment processing security while collaborating cross-functionally to integrate marketable se...
3 weeks ago
$81K - $108K *
Unlock potential by bridging engineering and client needs in low light imaging. Engage in technical support, product testing, and optimization while contributing to innovative camera solutions for var...
4 weeks ago
$153K - $164K *
Lead advanced systems engineering initiatives across the lifecycle, ensuring technical integrity and quality. Collaborate with government and program teams to deliver complex solutions in a Scaled Agi...
1 week ago
$80K - $95K *
Champion the technical operations of a service center, ensuring optimal equipment repair and modification while collaborating with corporate engineering to enhance customer satisfaction and operationa...
Reposted 3 days ago
$79K - $85K *
Optimize IT support services by providing technical assistance and troubleshooting for end-users. Ensure high customer satisfaction through effective resolution of hardware, software, and network issu...
6 days ago
$68K - $93K *
Unlock advanced technical support for installations, ensuring compliance with standards while leading tasks and coordinating activities. Collaborate with engineers and technicians to enhance project o...
Yesterday
$80K - $95K *
Lead advanced troubleshooting and repair of medical equipment, ensuring customer satisfaction through service excellence. Collaborate with teams, mentor junior engineers, and drive initiatives to enha...
3 weeks ago
$132K - $198K *
Drive cybersecurity integration in medical devices, enhancing security measures and mitigating risks throughout the product lifecycle. Collaborate with cross-functional teams to ensure compliance and...
Reposted 3 days ago
$90K - $130K *
Join us to support mission-critical defense initiatives by conducting systems engineering assessments, evaluating technical architecture, and promoting innovation in a collaborative environment. Enhan...
Reposted 4 days ago
Technical Staff, Network Architect
$160K - $190K *
Optimize AI infrastructure by driving innovative network designs and solutions. Collaborate with high-profile customers to enhance performance and scalability in data centers, ensuring cutting-edge te...
Today
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.