Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$130K - $155K *

Transform your career by joining a pioneering engineering team focused on delivering innovative software solutions. Engage directly with customers to understand their needs, build impactful applicatio...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Accelerate your career by owning complete AI solutions from concept to production. You’ll tackle complex challenges across industries, collaborate closely with clients, and drive innovation in real-wo...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Transform maintenance excellence by leading TPM strategy deployment, enhancing processes, and ensuring compliance across multiple plants. Collaborate cross-functionally to drive continuous improvement...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive your career forward by leading a technical team in a dynamic 24/7 operations environment. Optimize processes and ensure equipment efficiency while fostering a high-performing team aligned with o...

Reposted today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$75K - $96K *

Optimize customer experiences by providing on-site maintenance support, ensuring seamless operation of AV systems, and delivering exceptional service through collaboration and technical expertise...

4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$95K - $115K *

Execute complex cloud and data center implementations, ensuring technical ownership from kickoff to successful customer handoff. Collaborate with teams to assess readiness, manage risks, and deliver a...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform complex cloud and data center solutions by leading implementations, ensuring technical readiness, and delivering exceptional customer support throughout the project lifecycle. Drive innovati...

Savannah, GARemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform your career by developing complex software applications in a dynamic federal environment. Collaborate with teams to design, code, and maintain systems while ensuring compliance with technica...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$60K - $180K *

Develop and execute comprehensive test plans, troubleshoot issues, and enhance system integration for advanced technologies. Collaborate with teams to optimize testing processes and ensure high-qualit...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $90K *

Transform your career by designing innovative solutions that bridge commercial and technical functions. Collaborate with teams to meet customer needs and drive success in end-of-line applications with...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Engage in technical sales and engineering to optimize water treatment systems, providing expert solutions that enhance operational efficiency and sustainability. Collaborate with teams and clients to...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Lead complex software engineering projects, collaborating with analysts to design and implement technical solutions that align with business strategies while ensuring quality and compliance with archi...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$135K - $160K *

Empower your career by leading multi-disciplinary engineering teams to enhance geospatial intelligence systems. Drive innovation in requirements engineering, solutions development, and systems integra...

Yesterday

  •   15+ years exp.  •   Business Services

$130K - $140K *

Join a team that's dedicated to applying systems engineering principles across all lifecycle phases. Collaborate with government and program personnel to ensure technical integrity and quality in deli...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $140K *

Unlock potential by applying systems engineering principles across all life cycle phases. Collaborate with government and program personnel to ensure technical integrity and quality of deliverables in...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$86K - $198K *

Develop innovative software solutions for signaling data transmission, leveraging extensive technical expertise and mentoring team members. Collaborate in a dynamic environment to tackle complex chall...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Join our team to engineer high-quality automated test solutions, ensuring the reliability and performance of enterprise applications. Collaborate cross-functionally to deliver robust frameworks and le...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$73K - $122K *

Join a team that's responsible for delivering top-tier calibration services for RF test equipment, ensuring precision and reliability in critical engineering environments while fostering strong custom...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join us to design and engineer high-voltage transmission lines, ensuring compliance with industry standards while collaborating across disciplines to deliver innovative solutions and project success...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$108K - $130K *

Join a team that's driving innovation in systems engineering and cybersecurity. Lead complex technical programs, manage Agile processes, and collaborate with diverse teams to enhance defense initiativ...

3 weeks ago

  •   15+ years exp.  •   Enterprise Technology

$90K - $110K *

Transform application performance monitoring by leveraging your Dynatrace expertise. Collaborate with cross-functional teams to analyze data, troubleshoot issues, and implement solutions that enhance...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Join a team that's dedicated to enhancing application performance through expert Dynatrace monitoring. Collaborate with IT professionals to analyze, troubleshoot, and optimize application performance...

St. Louis, MORemote

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$88K - $105K *

Contribute to high-performance computing sustainment by managing multi-vendor servers and clusters. Engage in system administration, troubleshooting, and optimization while collaborating with skilled...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Transform your career by driving enterprise systems and compliance initiatives. Collaborate with global teams to enhance ERP operations, implement HR solutions, and develop applications that streamlin...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock potential by leveraging your expertise in software engineering to analyze, develop, and implement system solutions. Collaborate with teams to enhance performance and ensure seamless integration...

Reposted today

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.