Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$95K - $115K *
Accelerate progress at test operations by developing solutions, managing technician performance, and ensuring compliance. Maintain equipment and collaborate cross-functionally to meet customer satisfa...
Reposted 1 week ago
Technical Support Manager-Generator, Field Outage Services
$110K - $130K *
Shape the future of Generator Services by leading technical support and operational excellence, driving talent development, and fostering key customer relationships while overseeing maintenance and re...
Reposted 3 days ago
$110K - $130K *
Champion innovative cloud networking solutions by designing secure, resilient architectures that integrate private and public cloud environments, ensuring seamless connectivity and adherence to Zero T...
2 weeks ago
Field Service Engineer II (TEM) Southwest Region REMOTE
$80K - $95K *
Partner with us to deliver exceptional service in electron microscopy, ensuring optimal performance through installation, maintenance, and customer training. Join a dynamic team dedicated to advancing...
2 days ago
$86K - $198K *
Engineer innovative solutions by leading full stack development efforts, collaborating with teams to enhance platform integration, and driving onboarding processes in a dynamic, agile environment...
1 week ago
$65K - $150K *
Champion the design, security, and maintenance of IT infrastructure, ensuring optimal performance across all business units. Collaborate with teams to enhance capabilities and support seamless operati...
1 week ago
Sr Technical Support Engineer (Refinery Scheduling & Planning/LP Modeling Exp)
$110K - $130K *
Unlock your potential as a Senior Technical Support Engineer, driving operational excellence in supply chain technologies. Collaborate with customers, resolve complex issues, and deliver expert traini...
1 week ago
$82K - $132K *
Optimize test engineering processes to ensure high-performance semiconductor products. Collaborate with cross-functional teams to develop and maintain test programs, enhance test coverage, and drive y...
2 weeks ago
Customer Engagement Applications Engineer
$83K - $141K *
Lead technical applications support to enhance KLA product implementation in customer fabs, collaborating with engineering and sales teams to ensure optimal performance and customer satisfaction while...
Yesterday
$110K - $130K *
Join a key leadership role to shape engineering strategy and operational performance in a growing GMP pharmaceutical facility, driving modernization, reliability, and continuous improvement initiative...
2 weeks ago
Field Service Engineer/Test Engineer
$86K *
Drive the future of aerospace by providing hands-on testing and validation for advanced systems. Collaborate with cross-functional teams to ensure high-quality performance and reliability in mission-c...
2 days ago
$108K - $130K *
Lead systems engineering efforts to ensure technical integrity and quality throughout the lifecycle. Collaborate with stakeholders, mentor team members, and provide cloud application support while ens...
Today
$110K - $130K *
Transform complex test engineering solutions by designing and developing advanced test consoles for aerospace applications. Collaborate with cross-functional teams to ensure high-quality delivery and...
1 week ago
$98K - $125K *
Empower the technical sales force by designing and delivering training programs that enhance skills across various technology domains, fostering innovation and collaboration within a dynamic global te...
Reposted 2 days ago
$98K - $125K *
Contribute to the growth of technical sales by delivering impactful training programs, enhancing skills in networking, security, and cloud solutions to empower professionals and drive Cisco's success...
Reposted 2 days ago
$98K - $125K *
Drive impactful learning initiatives and enhance technical sales expertise by delivering comprehensive training across networking, collaboration, and security domains. Collaborate with a passionate te...
Reposted 2 days ago
$98K - $125K *
Elevate progress at Cisco by designing and delivering impactful training programs that enhance the skills of technical sales professionals, driving success across diverse technology domains and foster...
Reposted 2 days ago
Service Transition Manager - Application Support
$117K - $223K *
Champion seamless transitions in Application Maintenance Services and Development. Lead complex global projects, ensuring operational readiness and stakeholder engagement while driving continuous impr...
Today
Service Transition Manager - Application Support
$117K - $223K *
Drive successful end-to-end transitions of Application Maintenance Services and Development, ensuring operational readiness and stakeholder engagement while managing complex global projects within bud...
Today
Service Transition Manager - Application Support
$117K - $223K *
Join a team that's leading complex transitions in Application Maintenance Services and Development. Drive governance, manage stakeholder engagement, and ensure operational readiness while delivering h...
Today
Service Transition Manager - Application Support
$117K - $223K *
Lead complex transitions of Application Maintenance Services and Development, ensuring seamless operations. Manage stakeholder engagement, governance, and delivery while driving continuous improvement...
Today
Service Transition Manager - Application Support
$117K - $223K *
Engage with us to lead complex transitions of Application Maintenance Services and Development. Drive governance, manage client relationships, and ensure operational readiness while delivering quality...
Today
$100K - $160K *
Unlock potential by designing and supporting robust technology environments for creative and technical teams. Collaborate with clients to enhance production systems and ensure seamless operations acro...
1 week ago
$52K - $108K *
Champion safe and efficient depot operations by performing maintenance, inspections, and testing on diving life-support equipment and marine systems. Support RDT&E efforts and ensure quality assurance...
6 days ago
Advanced Technical Support Specialist US MDT
$90K - $110K *
Drive advanced technical support and software solutions, tackling complex integrations and deployments. Collaborate with cross-functional teams to enhance operational efficiency while mentoring peers...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.