Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$95K - $115K *

Accelerate progress at test operations by developing solutions, managing technician performance, and ensuring compliance. Maintain equipment and collaborate cross-functionally to meet customer satisfa...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Shape the future of Generator Services by leading technical support and operational excellence, driving talent development, and fostering key customer relationships while overseeing maintenance and re...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Champion innovative cloud networking solutions by designing secure, resilient architectures that integrate private and public cloud environments, ensuring seamless connectivity and adherence to Zero T...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Partner with us to deliver exceptional service in electron microscopy, ensuring optimal performance through installation, maintenance, and customer training. Join a dynamic team dedicated to advancing...

New Mexico, USRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$86K - $198K *

Engineer innovative solutions by leading full stack development efforts, collaborating with teams to enhance platform integration, and driving onboarding processes in a dynamic, agile environment...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$65K - $150K *

Champion the design, security, and maintenance of IT infrastructure, ensuring optimal performance across all business units. Collaborate with teams to enhance capabilities and support seamless operati...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Unlock your potential as a Senior Technical Support Engineer, driving operational excellence in supply chain technologies. Collaborate with customers, resolve complex issues, and deliver expert traini...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $132K *

Optimize test engineering processes to ensure high-performance semiconductor products. Collaborate with cross-functional teams to develop and maintain test programs, enhance test coverage, and drive y...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$83K - $141K *

Lead technical applications support to enhance KLA product implementation in customer fabs, collaborating with engineering and sales teams to ensure optimal performance and customer satisfaction while...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a key leadership role to shape engineering strategy and operational performance in a growing GMP pharmaceutical facility, driving modernization, reliability, and continuous improvement initiative...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$86K *

Drive the future of aerospace by providing hands-on testing and validation for advanced systems. Collaborate with cross-functional teams to ensure high-quality performance and reliability in mission-c...

2 days ago

  •   Less than 5 years exp.  •   Staffing

$108K - $130K *

Lead systems engineering efforts to ensure technical integrity and quality throughout the lifecycle. Collaborate with stakeholders, mentor team members, and provide cloud application support while ens...

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform complex test engineering solutions by designing and developing advanced test consoles for aerospace applications. Collaborate with cross-functional teams to ensure high-quality delivery and...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$98K - $125K *

Empower the technical sales force by designing and delivering training programs that enhance skills across various technology domains, fostering innovation and collaboration within a dynamic global te...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$98K - $125K *

Contribute to the growth of technical sales by delivering impactful training programs, enhancing skills in networking, security, and cloud solutions to empower professionals and drive Cisco's success...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$98K - $125K *

Drive impactful learning initiatives and enhance technical sales expertise by delivering comprehensive training across networking, collaboration, and security domains. Collaborate with a passionate te...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$98K - $125K *

Elevate progress at Cisco by designing and delivering impactful training programs that enhance the skills of technical sales professionals, driving success across diverse technology domains and foster...

North Carolina, USRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$117K - $223K *

Champion seamless transitions in Application Maintenance Services and Development. Lead complex global projects, ensuring operational readiness and stakeholder engagement while driving continuous impr...

Today

  •   8 - 10 years exp.  •   Information Technology

$117K - $223K *

Drive successful end-to-end transitions of Application Maintenance Services and Development, ensuring operational readiness and stakeholder engagement while managing complex global projects within bud...

Today

  •   8 - 10 years exp.  •   Information Technology

$117K - $223K *

Join a team that's leading complex transitions in Application Maintenance Services and Development. Drive governance, manage stakeholder engagement, and ensure operational readiness while delivering h...

Today

  •   8 - 10 years exp.  •   Information Technology

$117K - $223K *

Lead complex transitions of Application Maintenance Services and Development, ensuring seamless operations. Manage stakeholder engagement, governance, and delivery while driving continuous improvement...

Today

  •   8 - 10 years exp.  •   Information Technology

$117K - $223K *

Engage with us to lead complex transitions of Application Maintenance Services and Development. Drive governance, manage client relationships, and ensure operational readiness while delivering quality...

Today

  •   8 - 10 years exp.  •   Information Technology

$100K - $160K *

Unlock potential by designing and supporting robust technology environments for creative and technical teams. Collaborate with clients to enhance production systems and ensure seamless operations acro...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$52K - $108K *

Champion safe and efficient depot operations by performing maintenance, inspections, and testing on diving life-support equipment and marine systems. Support RDT&E efforts and ensure quality assurance...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Drive advanced technical support and software solutions, tackling complex integrations and deployments. Collaborate with cross-functional teams to enhance operational efficiency while mentoring peers...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.