Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$95K - $115K *
Transform IT projects by leveraging your expertise in systems engineering. Collaborate with teams to ensure compliance with enterprise architecture while providing lifecycle support for innovative har...
Reposted today
Field Technical Support Specialist
$90K - $115K *
Unlock potential by collaborating with engineering and customers to implement and support vehicle technologies. Ensure quality and functionality, providing on-site solutions while addressing unique ne...
Reposted 1 week ago
Senior Analyst Technical Support
$78K - $102K *
Support business operations by implementing and troubleshooting technology systems across various locations. Engage with teams to enhance processes and provide training, ensuring effective use of appl...
1 week ago
$160K - $170K *
Champion innovative thermal solutions by leading system cooling design and validation for advanced server and storage systems. Collaborate cross-functionally to enhance product quality and drive proce...
Today
$85K - $100K *
Transform customer engagement by aligning technical solutions with strategic goals. Collaborate with sales teams to navigate software choices, ensuring seamless integration and optimal architectural p...
4 days ago
$125K - $135K *
Lead the charge in enterprise systems architecture and infrastructure modernization. Drive automation, optimize security, and implement zero-trust principles across complex environments while ensuring...
1 week ago
$125K - $135K *
Innovate robust infrastructure solutions by leading enterprise systems architecture, automation, and zero-trust security implementation across complex environments. Drive strategic initiatives for ope...
1 week ago
Thermal Mechanical Engineer, Technical Solutions
$150K - $200K *
Transform innovative cooling technologies by applying thermal and mechanical engineering principles. Collaborate across teams to develop solutions for high-performance electronics, ensuring reliabilit...
1 week ago
$95K - $115K *
Transform quality assurance in retail by leading testing strategies and driving best practices. Collaborate with teams to ensure robust test coverage and enhance solutions, while mentoring junior engi...
3 weeks ago
$92K - $110K *
Lead the charge in ensuring quality assurance for innovative POS solutions, driving testing strategies and collaborating with cross-functional teams to enhance the retail experience through comprehens...
4 weeks ago
$139K - $208K *
Unlock potential by driving technical sales support and solutions for customers. Collaborate with sales teams to achieve targets while providing expert guidance on F5 products and services, ensuring c...
1 week ago
$115K - $173K *
Elevate your career by joining a dynamic sales team as a Solutions Engineer, where you'll leverage technical expertise to drive sales, support customers, and deliver innovative F5 solutions that bridg...
1 week ago
$127K - $191K *
Unlock potential by driving technical sales solutions for major service providers. Collaborate with sales teams to articulate value propositions, mentor peers, and deliver exceptional customer service...
1 week ago
$104K - $156K *
Unlock your potential as a Solutions Engineer, driving sales success by leveraging technical expertise to address customer challenges and deliver F5 solutions. Collaborate with sales teams to achieve...
1 week ago
$80K - $95K *
Engineer robust integrations between diverse DMP platforms, enhancing productivity through API development, coding best practices, and debugging across multiple programming languages while ensuring ti...
Reposted 4 days ago
Manager, Engineering Operations - Technical Support
$121K - $189K *
Innovate and lead a dynamic Technical Support team, driving efficiency and automation to enhance service delivery for over 35,000 associates. Foster a culture of collaboration and continuous improveme...
2 weeks ago
$110K - $130K *
Shape the future of cloud security solutions by leading technical sales pursuits, collaborating with clients and internal teams to deliver tailored compliance strategies and drive successful implement...
Yesterday
$90K - $110K *
Lead the charge in delivering innovative managed services solutions by partnering with sales teams to assess client needs, design scalable architectures, and ensure seamless transitions, driving long...
Yesterday
$80K - $95K *
Drive client success by delivering tailored managed services solutions. Collaborate with sales teams to assess needs, design scalable architectures, and ensure seamless transitions, all while enhancin...
Yesterday
Network Engineer (Data Center & Enterprise)
$80K - $95K *
Champion a global network's performance and resilience by supporting and enhancing critical infrastructure across diverse environments, collaborating with senior engineers to drive innovation and oper...
2 weeks ago
$138K - $198K *
Empower your career by developing enterprise IAM solutions, collaborating across teams to enhance security and compliance in both commercial and FedRAMP environments. Drive innovation while managing a...
Today
$139K - $203K *
Lead the delivery of complex software projects, enhancing engineering standards and resolving system issues. Collaborate across teams to drive innovation and maintain high-performance data systems whi...
1 week ago
$167K - $245K *
Invent impactful solutions in a dynamic, hybrid environment. Join a team of engineers focused on developing next-gen infrastructure that powers AI/ML workloads through open-source technologies and lar...
Reposted 3 weeks ago
Technical Support Management Application Manager
$80K - $95K *
Champion the management of ship testing applications, ensuring compliance and operational efficiency. Lead data evaluation and oversee trial preparations while training personnel to maintain high stan...
1 week ago
$155K - $180K *
Unlock your potential as you lead the charge in network engineering, providing specialized solutions and technical guidance to tackle complex IT challenges while collaborating with a dynamic team to e...
Yesterday
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.