Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$110K - $130K *
Optimize server production operations by leading testing and validation efforts. Collaborate with cross-functional teams to ensure high-quality output and process efficiency, aligning with global manu...
3 weeks ago
Senior Software Engineer, DevOps
$180K - $270K *
Elevate your career by designing and managing systems that empower engineering teams to deliver code rapidly and reliably. Collaborate with cross-functional teams to enhance CI/CD pipelines and cloud...
2 weeks ago
Senior Software Engineer, DevOps
$180K - $270K *
Join a team that's shaping the future of software delivery by designing and managing robust systems and infrastructure, enabling rapid, safe, and reliable code deployment across diverse environments...
2 weeks ago
Systems Engineer - Research Infrastructure & Lab Platforms - Government Customer
$110K - $130K *
Accelerate your career by designing innovative virtualization platforms and systems for engineering research. Collaborate with researchers to create secure, high-performance lab environments, driving...
Reposted 1 week ago
Systems Engineer - Research Infrastructure & Lab Platforms - Government Customer
$120K - $140K *
Unlock potential by architecting and enhancing next-gen research platforms, driving automation and reliability to provide researchers with cutting-edge tools. Collaborate in a dynamic environment brid...
Reposted 1 week ago
$95K - $115K *
Transform industrial networks by designing, implementing, and maintaining high-performance OT infrastructure. Ensure maximum availability and scalability while supporting digital initiatives across in...
Reposted 2 weeks ago
Senior Technical Support Engineer - Customer Support (all genders)
$110K - $130K *
Support enterprise customers by diagnosing technical issues, managing ticket lifecycles, and collaborating with engineering teams to drive systemic improvements. Leverage observability tools and contr...
Today
Senior Technical Support Engineer - Customer Support (all genders)
$100K - $120K *
Join a team that's dedicated to resolving complex technical issues for enterprise customers. Leverage your expertise in observability tools and coding to drive systemic improvements and enhance custom...
Today
$108K - $130K *
Empower a global financial services platform by maintaining reliable operations, troubleshooting complex issues, and collaborating with cross-functional teams to enhance performance and service qualit...
Yesterday
$128K - $214K *
Unlock potential by designing and managing enterprise-level virtualized environments. Collaborate on full-lifecycle systems administration and optimize scalable storage solutions while presenting tech...
6 days ago
Senior Network Implementation Engineer
$110K - $130K *
Transform enterprise network architecture by leading LAN migration projects, ensuring seamless transitions to Cisco SDA fabric. Collaborate with cross-functional teams to execute plans, manage changes...
2 weeks ago
Application Support Engineer, Canada, OEX
$80K - $95K *
Join a team that's essential to ensuring 24x7 reliability for our global cryptocurrency trading platform. You'll manage production support, optimize processes, and enhance user experience through tech...
Reposted 2 weeks ago
Sr. Thermal Engineer - Server Design
$120K - $145K *
Innovate thermal solutions for server products, enhancing energy efficiency and performance. Collaborate on design, testing, and validation while leading system-level decisions in a fast-paced environ...
3 weeks ago
$95K - $115K *
Join a team that's dedicated to developing high-performance embedded software solutions. Collaborate with multidisciplinary teams to design, test, and optimize RF sensor products while mentoring junio...
1 week ago
$80K - $95K *
Join a dynamic team to deploy IT infrastructure at new and existing factories. This hands-on role involves extensive travel, collaborating with cross-functional teams, and ensuring production readines...
3 weeks ago
Sr Engineer - Process Engineering
$69K - $120K *
Elevate semiconductor processes by designing and executing experiments, driving continuous improvement, and collaborating with cross-functional teams to enhance production efficiency and yield in a dy...
1 week ago
$95K - $115K *
Transform IT projects by leveraging your expertise in systems engineering. Collaborate with teams to ensure compliance with enterprise architecture while providing lifecycle support for innovative har...
Reposted today
Field Technical Support Specialist
$90K - $115K *
Unlock potential by collaborating with engineering and customers to implement and support vehicle technologies. Ensure quality and functionality, providing on-site solutions while addressing unique ne...
Reposted 1 week ago
Senior Analyst Technical Support
$78K - $102K *
Support business operations by implementing and troubleshooting technology systems across various locations. Engage with teams to enhance processes and provide training, ensuring effective use of appl...
1 week ago
$160K - $170K *
Champion innovative thermal solutions by leading system cooling design and validation for advanced server and storage systems. Collaborate cross-functionally to enhance product quality and drive proce...
Today
$85K - $100K *
Transform customer engagement by aligning technical solutions with strategic goals. Collaborate with sales teams to navigate software choices, ensuring seamless integration and optimal architectural p...
4 days ago
$125K - $135K *
Lead the charge in enterprise systems architecture and infrastructure modernization. Drive automation, optimize security, and implement zero-trust principles across complex environments while ensuring...
1 week ago
$125K - $135K *
Innovate robust infrastructure solutions by leading enterprise systems architecture, automation, and zero-trust security implementation across complex environments. Drive strategic initiatives for ope...
1 week ago
Thermal Mechanical Engineer, Technical Solutions
$150K - $200K *
Transform innovative cooling technologies by applying thermal and mechanical engineering principles. Collaborate across teams to develop solutions for high-performance electronics, ensuring reliabilit...
1 week ago
$95K - $115K *
Transform quality assurance in retail by leading testing strategies and driving best practices. Collaborate with teams to ensure robust test coverage and enhance solutions, while mentoring junior engi...
3 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.