Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$75K - $95K *

Join a dynamic team as you support sales operations by delivering precise price quotations and coordinating solutions. Collaborate across functions to drive business success and enhance customer relat...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform application deployment by collaborating with teams to streamline processes, enhance automation, and ensure high-quality releases across environments while mentoring junior members and drivin...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Join our team as you implement change requests and troubleshoot connectivity issues. You'll work with advanced networking technologies, ensuring seamless operations and customer satisfaction while par...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$60K - $108K *

Empower clinical operations by providing hands-on IT support, managing technical issues, and ensuring seamless technology readiness for care delivery. Collaborate with teams to enhance workflows and d...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Join a team that's shaping the future of cloud hosting for maintenance management. You'll configure, automate, and support a secure environment, ensuring seamless operations and integration while coll...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a team that's dedicated to enhancing military simulation systems through rigorous testing and validation. Collaborate with cross-functional teams to ensure compliance and reliability while managi...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Join us as a technical product champion, bridging customer security needs and our advanced AI platform. You'll lead technical discussions, deliver impactful demos, and design tailored solutions for co...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $115K *

Transform customer experiences by leading technical presales and solution design. Collaborate with partners to create tailored security solutions, conduct training, and support sales teams in deliveri...

4 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$94K - $198K *

Lead comprehensive network deployment initiatives, ensuring seamless equipment fulfillment and installation across global locations while mentoring junior technicians and maintaining operational excel...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$94K - $198K *

Provide expert technical support for global equipment deployment, ensuring seamless installation and configuration of systems. Lead initiatives, mentor junior staff, and coordinate logistics to enhanc...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$74K - $102K *

Drive your career with an Applications Engineer role, collaborating with customers to design innovative solutions, perform structural calculations, and contribute to new product development while ensu...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Partner with us to design and develop complex software systems, troubleshoot issues, and collaborate with engineering teams to deliver reliable solutions across mission-critical environments...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$72K - $134K *

Lead aircraft maintenance operations by utilizing advanced management tools to ensure optimal readiness and efficiency. Collaborate across teams to coordinate schedules, track maintenance, and support...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Optimize server production operations by leading testing and validation efforts. Collaborate with cross-functional teams to ensure high-quality output and process efficiency, aligning with global manu...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$180K - $270K *

Elevate your career by designing and managing systems that empower engineering teams to deliver code rapidly and reliably. Collaborate with cross-functional teams to enhance CI/CD pipelines and cloud...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $270K *

Join a team that's shaping the future of software delivery by designing and managing robust systems and infrastructure, enabling rapid, safe, and reliable code deployment across diverse environments...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Accelerate your career by designing innovative virtualization platforms and systems for engineering research. Collaborate with researchers to create secure, high-performance lab environments, driving...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Unlock potential by architecting and enhancing next-gen research platforms, driving automation and reliability to provide researchers with cutting-edge tools. Collaborate in a dynamic environment brid...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Transform industrial networks by designing, implementing, and maintaining high-performance OT infrastructure. Ensure maximum availability and scalability while supporting digital initiatives across in...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$108K - $130K *

Empower a global financial services platform by maintaining reliable operations, troubleshooting complex issues, and collaborating with cross-functional teams to enhance performance and service qualit...

Today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$128K - $214K *

Unlock potential by designing and managing enterprise-level virtualized environments. Collaborate on full-lifecycle systems administration and optimize scalable storage solutions while presenting tech...

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Transform enterprise network architecture by leading LAN migration projects, ensuring seamless transitions to Cisco SDA fabric. Collaborate with cross-functional teams to execute plans, manage changes...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's essential to ensuring 24x7 reliability for our global cryptocurrency trading platform. You'll manage production support, optimize processes, and enhance user experience through tech...

CanadaRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $145K *

Innovate thermal solutions for server products, enhancing energy efficiency and performance. Collaborate on design, testing, and validation while leading system-level decisions in a fast-paced environ...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's dedicated to developing high-performance embedded software solutions. Collaborate with multidisciplinary teams to design, test, and optimize RF sensor products while mentoring junio...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.