Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$61K - $141K *
Drive innovation in automation by developing solutions for system infrastructure and applications. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platfor...
5 days ago
$61K - $141K *
Drive automation solutions by collaborating with cross-functional teams to enhance CI/CD pipelines and manage infrastructure, ensuring seamless deployment and operational excellence in a dynamic envir...
5 days ago
$61K - $141K *
Empower a cross-functional team by developing automation solutions and enhancing CI/CD pipelines. Utilize your scripting and automation expertise to streamline infrastructure management and support cr...
5 days ago
$61K - $141K *
Unlock potential by developing and implementing automation solutions for system infrastructure. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platforms...
5 days ago
$61K - $141K *
Elevate your career by automating network systems and enhancing CI/CD pipelines. Collaborate with cross-functional teams to implement innovative solutions that drive mission success and improve infras...
5 days ago
$61K - $141K *
Explore innovative automation solutions to enhance system infrastructure and applications. Collaborate with cross-functional teams to streamline CI/CD pipelines and support critical naval platforms wh...
5 days ago
$61K - $141K *
Join a team that's dedicated to enhancing automation solutions for critical infrastructure. Collaborate with cross-functional teams to streamline CI/CD pipelines and support the development of naval p...
1 week ago
$61K - $141K *
Optimize automation solutions for system infrastructure and applications. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platforms while advancing your D...
1 week ago
$61K - $141K *
Unlock the potential of automation by developing and implementing solutions that enhance system infrastructure and applications. Collaborate with cross-functional teams to drive efficiency and support...
1 week ago
$61K - $141K *
Support the development and implementation of automation solutions, enhancing CI/CD pipelines and collaborating with cross-functional teams to manage infrastructure and applications effectively while...
1 week ago
$61K - $141K *
Take ownership of automation solutions to enhance system infrastructure and applications. Collaborate with cross-functional teams to streamline CI/CD pipelines and support critical naval platforms whi...
1 week ago
$61K - $141K *
Transform infrastructure management by developing automation solutions and enhancing CI/CD pipelines. Collaborate with cross-functional teams to ensure seamless deployment and sustain critical naval p...
1 week ago
$61K - $141K *
Engage with cross-functional teams to develop and implement automation solutions, enhancing CI/CD pipelines and supporting critical naval platforms through effective infrastructure management and depl...
1 week ago
$61K - $141K *
Tackle automation challenges by developing solutions for system infrastructure and applications. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platforms...
1 week ago
Solutions Engineer, Enterprise
$125K - $150K *
Transform your career by shaping the future of solutions architecture. As a key member of our founding team, you'll lead technical sales, build trust with IT leaders, and create innovative demos that...
3 weeks ago
Solutions Engineer, Enterprise
$120K - $145K *
Join our founding Solutions Engineer team to shape world-class solutions architecture. You'll lead the technical pre-sales cycle, earning trust from IT and security buyers while building the foundatio...
3 weeks ago
Solutions Engineer, Enterprise
$130K - $160K *
Lead the charge in defining world-class solutions architecture, owning the technical pre-sales cycle for strategic customers. Collaborate with GTM leaders to shape demos and evaluations, building a fo...
3 weeks ago
Software Engineering Technical Leader
$186K - $267K *
Lead the design and deployment of innovative CNV architecture, creating secure visualization capabilities for enterprise products. Drive performance optimization and mentor engineers while influencing...
Today
Software Engineering Technical Leader
$214K - $309K *
Take ownership of a dynamic software engineering team, driving development and integration of advanced networking solutions. Collaborate with cross-functional teams and customers to deliver impactful...
Today
Software Engineering Technical Leader
$214K - $309K *
Empower innovation by leading complex data center deployments, resolving critical challenges, and influencing architectural decisions. Leverage deep networking expertise and automation to enhance cust...
1 week ago
$90K - $110K *
Drive innovation by leading engineering test functions, developing test plans, and ensuring timely data delivery for new product development in a dynamic R&D environment. Collaborate with teams to enh...
2 weeks ago
$90K - $120K *
Lead the charge in technical sales by leveraging deep product knowledge and business acumen to drive growth. Collaborate with engineering and sales teams to deliver optimal solutions, ensuring alignme...
2 weeks ago
Technical Customer Success Specialist
$83K - $127K *
Join a dynamic team to enhance customer success through technical expertise in software solutions, focusing on endpoint security and service delivery. Collaborate with clients to implement and optimiz...
1 week ago
$87K - $99K *
Empower clinical teams by leading the biomedical equipment program across multiple sites. Oversee technicians, ensure compliance, and deliver high-quality service through maintenance, repair, and educ...
5 days ago
Design & Quality Support Engineer (TE2) In-Training
$66K - $98K *
Drive the future of transportation by preparing design documentation and ensuring quality control for highway projects. Collaborate with a dynamic team to enhance safety and efficiency in Washington's...
Today
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.