Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Technical Services Engineer III
$147K - $197K *
Transform energy solutions as a Technical Services Engineer, guiding complex EaaS projects in higher education and healthcare. Collaborate with multidisciplinary teams to optimize system performance a...
2 weeks ago
Technical Services Engineer III
$134K - $179K *
Advance your career by providing technical expertise in Energy-as-a-Service projects, focusing on energy conservation measures and optimizing system performance across complex, multi-building environm...
2 weeks ago
Support Engineer - Industrial Water Treatment
$70K - $103K *
Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...
1 week ago
Staff Product Support Engineer
$177K - $265K *
Shape the future of aircraft supportability by leading technical oversight, ensuring quality lifecycle development, and collaborating with teams to meet performance and budget goals in a dynamic envir...
Reposted 2 weeks ago
Staff Product Support Engineer
$177K - $265K *
Lead the charge in ensuring quality lifecycle development and logistics products, collaborating with teams to meet performance, cost, and schedule objectives while providing technical oversight for su...
3 weeks ago
Senior Support Engineer, Product Data Quality & Resolution
$51K - $132K *
Join a dynamic team as a Senior Support Engineer, driving resolution of complex product-data issues. Collaborate globally to enhance operational efficiency and ensure seamless hardware onboarding in a...
2 weeks ago
Senior Support Engineer, Product Data Quality & Resolution
$51K - $132K *
Transform operational efficiency by investigating and resolving complex product-data issues. Collaborate with global teams to enhance data quality and drive systemic improvements in a fast-paced, 24/7...
2 weeks ago
Lead Customer Project Support Engineer
$95K - $115K *
Join a team that's shaping the future of energy by designing innovative protection and control panels. This hands-on role involves engineering solutions for complex grid modernization projects, ensuri...
3 days ago
$100K - $140K *
Champion the early stages of the sales journey by qualifying leads, conducting discovery calls, and collaborating cross-functionally to enhance customer engagement and drive automation solutions in ma...
2 weeks ago
$77K - $176K *
Elevate national defense by designing and optimizing networks for the DoD. Collaborate with stakeholders to ensure robust, secure, and efficient network solutions that adapt to evolving operational ne...
1 week ago
$110K - $130K *
Join our team to empower customers by transforming technical challenges into seamless solutions. Leverage your engineering expertise to facilitate integration, customization, and troubleshooting, ensu...
3 weeks ago
$64K - $102K *
Elevate network performance by deploying and optimizing voice solutions, ensuring 99.999% uptime. Collaborate on network planning and security, while providing expert support and documentation for com...
Reposted 3 days ago
Electrical Engineering Tech III
$81K - $118K *
Join a team that's driving innovation in electrical engineering by executing complex prototype builds, conducting advanced testing, and mentoring junior technicians. Your expertise will guide developm...
3 weeks ago
$90K - $110K *
Join a team that's dedicated to enhancing information security through proactive assessments and innovative solutions. Contribute to compliance and risk management while implementing best practices in...
Today
Software Engineer, Sales Systems
$135K - $160K *
Elevate our go-to-market systems by architecting and building a robust platform that integrates Salesforce, billing, and product data. Lead automation efforts and mentor a growing engineering team to...
2 days ago
$90K - $100K *
Unlock your potential as a Technical Services Engineer, providing expert IT support in healthcare. Collaborate with teams to resolve complex issues, enhance service quality, and ensure a seamless user...
2 days ago
Executive Support Engineer (White Glove/Mac/Windows/AV Support/Troubleshooting) - *ONSITE*
$100K - $157K *
Transform executive support by providing high-quality technical assistance to leadership. Collaborate with teams to ensure seamless operations, troubleshoot issues, and maintain optimal technology for...
4 weeks ago
Senior Technical Sales Engineer
$130K - $170K *
Lead the charge in transforming technical capabilities into customer value, driving sales growth through effective engagement with clients. Shape tailored solutions and manage the sales cycle from dis...
3 weeks ago
Production Support Engineer - Post Trade Technology
$100K - $175K *
Partner with us to ensure the stability and performance of critical post-trade technology applications, managing production environments and collaborating with stakeholders to enhance operational effi...
Reposted 2 weeks ago
Senior Contact Center Engineer
$93K - $150K *
Support and optimize cloud-based contact center platforms, ensuring service availability and excellent customer experience. Collaborate with teams to troubleshoot complex issues and enhance operationa...
1 week ago
Senior Technical Support Specialist
$71K - $109K *
Engage with enterprise customers as a Senior Technical Support Specialist, providing expert guidance on complex compliance workflows and integrations. Drive resolution of critical issues while ensurin...
2 days ago
Signals and Defense Engineer, Mid
$69K - $158K *
Unlock your potential as a cybersecurity professional, investigating security incidents and proactively hunting for threats. Collaborate with experts to enhance security visibility and response capabi...
Yesterday
Signals and Defense Engineer, Senior
$86K - $198K *
Optimize security operations by investigating incidents and proactively hunting for threats. Collaborate with teams to enhance detection capabilities and improve overall cybersecurity posture through...
Yesterday
Wireless Infrastructure Engineer Specialist
$77K - $176K *
Transform your career by developing cutting-edge IT infrastructure solutions. Collaborate with diverse teams to design, implement, and optimize network systems, leveraging your expertise in 5G technol...
Today
$80K - $92K *
Drive the resolution of technical support escalations as a key Tier 2 expert, leveraging your skills to troubleshoot issues, foster collaboration within teams, and enhance workflows in a dynamic envir...
Reposted today
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.