Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$103K - $124K *

Champion project success by leading a dynamic team, ensuring adherence to PMO standards, and driving operational excellence across multiple initiatives while fostering collaboration and accountability...

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$103K - $124K *

Lead the charge in project delivery management, overseeing teams and ensuring alignment with strategic goals. Drive operational excellence through coaching, resource coordination, and adherence to PMO...

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$103K - $124K *

Lead day-to-day project delivery within the PMO, supervising teams and ensuring adherence to standards. Drive project execution, monitor budgets, and facilitate stakeholder collaboration to achieve de...

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$103K - $124K *

Drive project success by leading a dynamic team, ensuring adherence to PMO standards, and fostering collaboration across departments to achieve strategic goals and deliver high-quality outcomes in a f...

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$103K - $124K *

Champion project delivery by supervising teams, ensuring adherence to PMO standards, and facilitating resource coordination to achieve departmental goals and strategic objectives in a dynamic environm...

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$103K - $124K *

Transform project delivery by leading a dynamic team, ensuring adherence to PMO standards, and driving operational excellence to meet departmental goals and strategic objectives...

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$103K - $124K *

Oversee project delivery within the PMO, guiding teams to meet objectives, manage resources, and ensure adherence to standards while fostering a collaborative environment that aligns with strategic go...

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Drive impactful organizational change and communication strategies, ensuring effective governance and adoption across teams. Lead transformation initiatives, fostering collaboration and readiness whil...

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Champion organizational change and communications, driving adoption and readiness across teams. Lead strategy, establish governance, and enhance capabilities for effective transformation initiatives w...

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $140K *

Drive transformative change by leading enterprise performance and strategic initiatives. Collaborate with cross-functional teams to enhance operational effectiveness and quality improvement while alig...

Oshawa, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $100K *

Empower your career by leading patient access operations, ensuring high-quality service delivery, and fostering a collaborative environment. Drive strategic initiatives, manage teams, and enhance oper...

Vaughan, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Join a team that's dedicated to enhancing cybersecurity by managing and analyzing incident data, recommending defense strategies, and ensuring effective incident response for a government client...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$168K - $192K *

Transform digital landscapes by leading MarTech initiatives that enhance customer engagement and operational efficiency. Drive innovation through collaboration with cross-functional teams while ensuri...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$127K - $159K *

Optimize market strategy and feature enablement for McDelivery, driving collaboration across teams to enhance customer experience and operational efficiency. Lead cross-functional projects, ensuring a...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$90K - $110K *

Lead the charge in managing Facilities Management contracts, ensuring compliance and performance at multiple hospital sites. Collaborate with teams to optimize operations, enhance safety, and support...

Vaughan, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$100K - $120K *

Lead the management of Process Systems projects, overseeing the entire lifecycle from proposal to delivery. Collaborate across teams to ensure successful execution while managing budgets, schedules, a...

Edmonton, ABIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $160K *

Transform workplace operations by supporting executive leaders, managing logistics, and enhancing employee experiences in a dynamic startup environment. Drive efficiency and innovation while ensuring...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in complex software implementations for healthcare organizations, overseeing the full lifecycle from initiation to post-launch support while coordinating cross-functional teams and man...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$130K - $160K *

Elevate customer success by managing strategic enterprise accounts, driving value realization, and leading a growing team. Foster relationships across all levels, ensuring seamless renewals and expans...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Play a key role in driving customer success for enterprise accounts, ensuring seamless renewals and expansions. Lead a team while managing strategic relationships, navigating compliance, and leveragin...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $147K *

Join us to lead large-scale technology programs and digital transformations in Retail, CPG, and Logistics. Drive initiatives, manage cross-functional teams, and ensure delivery quality while aligning...

Mississauga, ONIn-Person

5 days ago

  •   11 - 15 years exp.  •   Information Technology

$184K - $225K *

Join a team that's redefining technology delivery excellence and release management. Lead cross-functional initiatives, ensuring operational readiness and governance across a diverse technology portfo...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$184K - $225K *

Lead the charge in technology delivery and release management, ensuring operational excellence and governance across a diverse technology portfolio. Drive collaboration and continuous improvement to e...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$184K - $225K *

Champion delivery excellence and release governance across technology portfolios. Drive operational readiness and continuous improvement while collaborating with stakeholders to ensure predictable out...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $110K *

Lead the charge in managing a dynamic service department, driving customer satisfaction and team performance while overseeing operations in the fire detection and security sectors. Join a growing orga...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.