Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$105K - $132K *

Pioneer IT service management by leading teams to enhance corporate IT delivery, ensuring reliable, secure services while driving change initiatives and fostering a culture of accountability and quali...

Ottawa, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$110K - $143K *

Oversee the planning and execution of large public infrastructure projects, managing scope, budget, and risks while collaborating with multidisciplinary teams to ensure successful delivery and governa...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $115K *

Transform project delivery by managing complex technical initiatives, ensuring timely execution and high-quality outcomes. Collaborate with cross-functional teams, stakeholders, and vendors to drive s...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Champion customer success by managing a portfolio of enterprise clients, driving retention and growth through strategic relationships and tailored solutions. Collaborate across teams to deliver measur...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$166K - $228K *

Shape the future of digital customer support by leading strategic initiatives for self-serve channels. Drive modernization efforts, manage program teams, and influence stakeholders to enhance user exp...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$166K - $228K *

Shape the future of digital self-service by leading strategic initiatives across product, voice, web, and portal channels. Drive modernization efforts and manage program managers to enhance customer s...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$75K - $105K *

Tackle comprehensive project management for onboarding HME providers, driving digital transformation across healthcare. Collaborate strategically, enhance platform adoption, and leverage data insights...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead a dynamic Service Desk team to enhance IT support operations, drive service excellence, and foster a culture of continuous improvement while managing critical incidents and strategic initiatives...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$107K - $221K *

Lead program-level execution in a dynamic environment, ensuring cross-team coordination and stakeholder alignment while driving innovative delivery methodologies and operational excellence across prod...

Today

  •   8 - 10 years exp.  •   Business Services

$118K - $128K *

Drive program success by leading planning, execution, and coordination within the Fire Control organization, integrating Earned Value Management and stakeholder collaboration to achieve objectives and...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$104K - $130K *

Join a team that's driving project success in mission-critical environments. As a Project Manager, you'll oversee design and construction phases, manage stakeholder relations, and ensure project profi...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$108K - $130K *

Shape the future of IT service delivery by leading a high-performing team in a federal high-performance computing environment. Drive operational excellence, manage risks, and ensure client satisfactio...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$86K - $137K *

Optimize project outcomes as you manage small to medium-sized initiatives. Collaborate across teams, navigate risks, and ensure timely delivery of quality solutions while enhancing communication and s...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $186K *

Lead transformative client engagements in operational analysis and process improvement, leveraging deep industry expertise to enhance customer-facing services and drive business value through strategi...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $120K *

Elevate customer success by driving engagement and adoption within digital platforms. Collaborate with cross-functional teams to enhance user experience, support onboarding, and ensure long-term value...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $120K *

Join a team that's dedicated to enhancing customer success through strategic onboarding and digital engagement. Collaborate with cross-functional teams to drive adoption and satisfaction, ensuring cus...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $156K *

Transform data insights into impactful solutions while leading cross-functional teams. Own product lifecycle from discovery to delivery, driving adoption of scalable data products aligned with strateg...

Toronto, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$90K - $110K *

Innovate by leading the Lean Business Case process, transforming ideas into validated products. Collaborate with cross-functional teams to apply PDLC methodology, prioritize innovation, and drive deci...

Mississauga, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Transform enterprise initiatives by leading large-scale projects across SAP, Workday, and data integration streams. Engage with stakeholders to ensure successful onboarding, compliance, and modernizat...

Ottawa, ONIn-Person

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$146K - $190K *

Lead the charge in transforming business workflows through AI-driven operations. Collaborate with cross-functional teams to deploy autonomous agents, ensuring alignment and driving measurable impact a...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $143K *

Lead logistics and inventory management ensuring timely delivery of materials. Collaborate with teams for optimal material readiness and quality standards while enhancing supply chain processes and ex...

Missouri, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $143K *

Optimize logistics and inventory management processes to ensure timely delivery of materials and components for successful project execution, fostering collaboration across teams and maintaining high...

Missouri, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$150K - $180K *

Champion the execution of complex initiatives across the Loans Enablement Platform. Collaborate with cross-functional teams to drive alignment, manage dependencies, and ensure timely delivery while fo...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

The Sr. Project Manager is responsible for overseeing construction activities, ensuring projects are completed safely, on schedule, and within budget. This role involves managing client relationships...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$93K - $123K *

Join a team that's dedicated to enhancing patient safety and compliance through effective case management. This role involves coordinating complex healthcare cases, collaborating with stakeholders, an...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.