Implementation Manager

Parachute Health • $75K — $105K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years of experience in consulting, digital transformation, or project-based work in healthcare or health tech.
  • Proven experience implementing or managing healthcare or SaaS platforms.
  • Strong analytical thinker leveraging data for decision-making.
  • Process-oriented with experience developing and executing transformation roadmaps.
  • Proactive, adaptable, and solutions-focused self-starter.
  • Experience with tools like Excel (advanced), Tableau, HubSpot, and JIRA.

Responsibilities

  • Lead end-to-end project management for onboarding HME Providers to the Parachute Platform.
  • Delegate project tasks and oversee Implementation Associates to ensure timely project completions.
  • Implement product features to optimize platform uptake and patient care.
  • Develop, interpret, and present actionable data insights to guide partnerships.
  • Identify and execute process improvements for onboarding efficiency.
  • Collaborate with customers to support new product launches and gather feedback.
  • Guide customers through technical integrations and API best practices.

Benefits

  • Comprehensive Medical, Dental, and Vision Coverage with low-cost premiums options.
  • Employer contributions to Health Savings Accounts.
  • 401(k) Retirement Plan options.
  • Equity Incentive Plan for employees.
  • Annual bonus opportunity based on company performance up to 15%.
  • Remote-first culture with a dedicated office and co-working reimbursement.
  • Flexible vacation policy allowing for work-life balance.
  • Additional summer Fridays off during the summer months.
  • Home Office and Wellness Stipend for remote work setup.
  • Monthly Internet Stipend.
  • Annual Learning and Development Stipend.
Full Job Description
What You'll Do

Project Management & Digital Transformations
  • Lead end-to-end project management for onboarding HME Providers of medical equipment and supplies to the Parachute Platform, ensuring smooth transitions and meeting critical timelines. Partner with HME Provider leaders to drive rapid growth of Digital Ordering across the marketplace, applying a consultative approach to tailor the experience to each customer's goals and operational needs.
  • Delegate specific project tasks to Implementation Associate to support a faster implementation timeline. Oversee and project-manage these specialists, ensuring tasks are completed accurately and on schedule, and adjusting resources as needed to maintain project momentum.

Strategic Activations
  • Implement our innovative suite of product features (AI Intake, Documentation & Signature requests, etc) making Parachute Platform a digital command center for patient needs. Work closely with HME Providers and internal partners (Sales & Customer Success) to optimize activation strategies and streamline platform adoption, coordinating milestones, setting objectives, and tracking performance metrics to ensure successful outcomes.

Data Reporting & Analysis
  • Leverage your consulting skills to develop, interpret, and present actionable insights that guide partnerships forward. Collaborate cross-functionally to address HME Provider opportunities and challenges, using data to support decision-making and enhance the value of our partnerships.

Process Improvement & Optimization
  • Identify, design, and execute process improvements to enhance onboarding and transformation efficiency. Apply project management principles to implement best practices, reduce friction points, and increase operational effectiveness within the HME Provider onboarding journey.

New Product Launch Consulting
  • Collaborate with customers to introduce our simple, user-centric experiences and support new product launches. Act as a consultant to communicate product benefits and gather feedback, providing critical insights to the Product team to refine our offerings.

Partner Training & Enablement
  • Lead customized demos and training sessions to equip partners with a comprehensive understanding of the Parachute Platform. Utilize change management techniques to support end users throughout the training process, ensuring they feel confident and empowered.

Technical Integrations & Interoperability
  • Develop deep expertise in Parachute Platform interoperability and consult on API integration best practices to enhance seamless connections with our supplier partners' systems. Guide customers through technical implementations, facilitating efficient integration and scalability.
Requirements
  • Passionate about improving patient outcomes & operational efficiencies through digital transformation in a traditionally manual (fax & paper) industry.
  • Process-oriented with experience developing and executing transformation roadmaps.
  • Strong analytical thinker who leverages data to solve problems and drive decisions.
  • Proactive, adaptable, and solutions-focused self-starter.
  • Experienced in leading cross-functional projects, especially involving technology adoption or process modernization.
  • Consultative and customer-centric mindset, with the ability to communicate complex ideas clearly.
  • Excited by AI and digital tools as levers for systemic improvement.
More About You
  • 3+ years of experience in consulting, digital transformation, or project-based work in healthcare or health tech.
  • Proven experience implementing or managing healthcare or SaaS platforms.
  • Exposure to AI solutions, digital workflow automation, or system interoperability is a strong plus.
  • Comfortable with tools such as Excel (advanced), Tableau, HubSpot, JIRA; experience with API integrations is a plus.
  • Thrives in fast-paced, evolving environments and is able to quickly come up to speed on technical topics.
Benefits
  • Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
  • Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
  • 401(k) Retirement Plan
  • Equity Incentive Plan
  • Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
  • Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
  • Flexible Vacation Policy
  • Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
  • Home Office and Wellness Stipend
  • Monthly Internet Stipend
  • Annual Learning and Development Stipend
Base Salary (based on level and experience)

$75k-$105k

About Parachute Health

Parachute Health is a healthcare technology company that provides a platform for ordering and delivering medical equipment. The company's platform enables healthcare providers to order medical equipment and supplies for their patients, and then have those items delivered directly to the patient's home. Parachute Health's platform is designed to streamline the medical equipment ordering process and improve patient outcomes. The company was founded in 2015 and is headquartered in New York, New York.
Learn more about Parachute Health
Size
50 employees
Industry
Healthcare
Net Income
-$5 million
Founded
2015
5 Year Trend
+30%
Revenue
$10 million
* Ladders Estimates

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