Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$110K - $130K *

Join our team as a Program Manager leading cross-functional initiatives that optimize reporting systems and support data-driven decision-making, enhancing revenue performance and operational processes...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$137K - $172K *

Shape the future of technology delivery by leading complex, cross-functional programs that drive business value. Oversee strategic initiatives, ensuring excellence in execution, client satisfaction, a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $149K *

Lead the charge in delivering complex product development projects by managing cross-functional teams, ensuring customer satisfaction, and driving operational excellence from initiation to delivery in...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $88K *

Unlock your potential as a Development Manager, driving donor engagement and fundraising initiatives. Collaborate with teams to enhance donor systems, manage campaigns, and create impactful materials...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K - $105K *

Partner with us to drive engineering excellence and deliver innovative digital products. Oversee complex software development, enhance agile practices, and nurture a high-performing team while ensurin...

Toronto, ONIn-Person

Reposted 5 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Champion digital engagement by leading customer success initiatives. Manage a team to design scalable, tech-enabled strategies that enhance customer satisfaction, retention, and lifetime value through...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$169K - $228K *

Elevate your career by managing a high-performing team to deliver innovative IT solutions, driving customer success through strategic consulting and project management while optimizing team performanc...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Transform project delivery by leading cross-functional teams to ensure timely, on-budget execution of software development initiatives. Collaborate with stakeholders at all levels to drive transparenc...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Transform complex technology programs by leading delivery teams, managing client relationships, and ensuring successful outcomes. Drive strategic initiatives, oversee multi-workstream engagements, and...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a team that's driving innovation in defense technology by managing complex DoD acquisition programs, ensuring the development and deployment of advanced capabilities to protect U.S. warfighters w...

Today

  •   8 - 10 years exp.  •   Business Services

$125K - $138K *

Engineer operational excellence by leading the Problem Management team, driving post-incident processes, and fostering continuous improvement initiatives to enhance platform stability and customer exp...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in overseeing enterprise application services, ensuring strategic alignment and governance across multiple platforms while managing multidisciplinary teams and enhancing customer satis...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$130K - $170K *

Lead the charge in establishing IT business management, overseeing technology finances, vendor relationships, and investment governance to ensure strategic alignment and fiscal responsibility across t...

Ottawa, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $168K *

Shape the future of cloud infrastructure by leading DevOps initiatives, optimizing CI/CD pipelines, and fostering a culture of innovation across teams. Drive automation and operational excellence in a...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $168K *

Elevate your career by leading the strategy and delivery of cloud-native infrastructure. Oversee DevOps initiatives, ensuring high-performance workflows and automation practices while collaborating wi...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $145K *

Lead the charge in software delivery by directing architecture, engineering, and Agile teams to ensure secure, high-quality software solutions meet operational readiness and stakeholder needs across m...

Chicago, ILRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Transform the future of refinery projects by leading capital initiatives, ensuring safety, cost efficiency, and timely delivery while managing multiple projects across various phases and collaborating...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Drive project success by leading end-to-end delivery of strategic IT solutions, ensuring seamless transitions to operations while collaborating with cross-functional teams to optimize technology imple...

Montreal, QCIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$104K - $110K *

Champion exceptional client experiences by leading a dynamic team dedicated to successful software delivery and implementation. Drive performance through mentoring, resource management, and collaborat...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$104K - $110K *

Join us to oversee a dynamic team driving client satisfaction through efficient software implementations. You'll lead hiring, manage performance, and ensure optimal utilization while consulting on pro...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $115K *

Join a team that's dedicated to enhancing client relations and service management. You'll oversee project lifecycles, manage schedules, and foster team development while ensuring high-quality service...

5 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Engage cross-functional teams to lead strategic initiatives that enhance client feedback processes, ensuring effective execution from planning to implementation while driving alignment and delivering...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $141K *

Join a dynamic team as a Project Manager, leading project execution and coordinating diverse teams to achieve mission objectives. Utilize your expertise to manage resources, resolve issues, and suppor...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$107K - $179K *

Join a team that's dedicated to delivering mission-critical projects by leading diverse teams, managing resources, and ensuring timely execution while supporting customer KPIs and resolving operationa...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Empower your career by leading healthcare operations in Maryland. As a hands-on leader, you'll oversee practice management, drive operational excellence, and foster team growth while preparing for fut...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.