Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$101K - $135K *

Empower customers by enhancing product adoption and retention strategies, driving significant value through strategic engagement, while fostering long-term relationships with key stakeholders in a fas...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Elevate customer success by owning enterprise accounts, driving growth, and transforming AI Search data into actionable insights. Collaborate with teams to build playbooks and ensure client satisfacti...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $169K *

Drive impactful demand generation strategies for the Public Sector, collaborating cross-functionally to execute integrated marketing campaigns that enhance pipeline growth and revenue. Leverage data-d...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock growth potential by leading enablement strategies for customer-facing teams. Build and scale programs that enhance customer interactions, deepen industry understanding, and ensure consistent, i...

Kitchener, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Develop a high-performing Customer Success team, driving product adoption and customer outcomes in Justice & Corrections. Lead with data-driven insights, build strong partnerships, and enhance custome...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Empower our Enterprise customers by enhancing product adoption and health. Collaborate with cross-functional teams to deliver tailored solutions, ensuring exceptional experiences for high-growth organ...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$95K - $143K *

Transform customer insights into compelling case studies that drive marketing success. Collaborate with cross-functional teams and leverage AI tools to enhance storytelling and streamline content crea...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$231K - $340K *

Lead the charge in enhancing customer success for a diverse client base. Drive strategies that foster client relationships, retention, and satisfaction while managing a high-performing team in a dynam...

Toronto, ONIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$95K - $171K *

Transform client success by delivering tailored support and strategic insights, ensuring seamless onboarding and ongoing engagement with our innovative platform. Leverage your expertise in energy engi...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Empower customer success by managing a high-value portfolio, driving retention and growth. Leverage strategic insights to enhance product adoption and ensure measurable ROI, while fostering strong rel...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $108K *

Drive customer success by overseeing strategic onboarding, product adoption, and retention for high-value clients. Collaborate with stakeholders to ensure satisfaction and measurable results, while fo...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $164K *

Champion client success by leading post-sale implementations and ensuring ongoing account performance. Collaborate with cross-functional teams to translate client needs into actionable insights, drivi...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Grow your career with an influential role in customer success, fostering strong relationships and driving client satisfaction post-sale while managing renewals and growth opportunities in the health c...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $169K *

Transform customer outcomes by leading a high-performing team dedicated to leveraging Samsara's solutions. Drive strategic growth while ensuring enterprise clients realize sustained value from their i...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$131K - $203K *

Unlock potential by leading impactful customer advocacy programs that enhance relationships and amplify authentic customer voices. Collaborate across teams to create compelling stories and drive engag...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $135K *

Elevate client success by managing relationships and ensuring timely delivery of solutions. Collaborate cross-functionally to identify growth opportunities and maintain high service standards for phar...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$185K - $231K *

Join a team that's redefining enterprise product management by leading the strategy and roadmap for a key lifecycle management tool, enhancing user experience and operational efficiency across hybrid...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$185K - $231K *

Lead the product strategy for a key lifecycle management tool, enhancing user experience and operational efficiency for enterprise customers. Collaborate with cross-functional teams to drive innovatio...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage with high-value clients as a strategic partner, driving retention and revenue growth through tailored account strategies and executive relationships. Lead cross-functional teams to deliver meas...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Innovate client education strategies to enhance engagement and maximize impact. Lead content development and delivery, leveraging technology for personalized learning experiences that drive product ad...

Vancouver, BCIn-Person

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Join a dynamic team to lead innovative client education strategies, enhancing engagement and maximizing the impact of our corporate social responsibility solutions through personalized learning experi...

Calgary, ABIn-Person

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate client education by leading innovative enablement strategies that enhance learning experiences and maximize engagement. Drive content development and leverage technology to ensure clients exce...

Toronto, ONIn-Person

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $273K *

Unlock potential by serving as a trusted advisor to HLS customers, enhancing their Salesforce experience through strategic guidance, relationship building, and proactive incident management to maximiz...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$166K - $214K *

Engage in shaping product narratives and driving growth through strategic positioning and go-to-market initiatives. Collaborate cross-functionally to enhance product adoption and deliver measurable va...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion enterprise customer success by building strategic partnerships that foster adoption and retention. Drive value realization through effective relationship management, with a focus on measurabl...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.