Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

1,000+

Senior Customer Success Manager Jobs

Average Salary: $131,062

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Top companies hiring for Senior Customer Success Manager

Salesforce Amazon Okta Workday Marsh McLennan Baker Tilly EPAM Systems Samsara New Relic Wolters Kluwer ABM Industries - Guidant Global TD Bank Braze Justworks Atlassian

Top similar job titles to Senior Customer Success Manager

Senior Product Manager jobs Customer Success Manager jobs Senior Program Manager jobs Lifecycle Marketing Manager jobs Senior Project Manager jobs Senior Account Manager jobs Marketing Manager jobs Senior Marketing Manager jobs Senior Operations Manager jobs Account Manager jobs Partnerships Manager jobs Technical Support Manager jobs Enterprise Account Executive jobs Senior Field Marketing Manager jobs Senior Cost Manager jobs

Top cities hiring for Senior Customer Success Manager

New York, NY jobs San Francisco, CA jobs Chicago, IL jobs Austin, TX jobs Toronto, ON jobs Seattle, WA jobs Boston, MA jobs Atlanta, GA jobs Dallas, TX jobs Washington, DC jobs

Frequently Asked Questions (FAQ)

What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.