Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$150K - $210K *

Unlock potential by leading machine learning and simulation efforts to enhance manufacturing accuracy. Drive product management, user research, and technical direction to optimize path planning and sp...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$106K - $177K *

Engage with customers to quantify and communicate the value of software solutions. Collaborate with sales teams to develop business cases and conduct ROI analyses, driving customer retention and expan...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Empower community living by leading operations and compliance for a 144-unit affordable housing community. Drive financial performance, mentor staff, and enhance resident satisfaction while collaborat...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $115K *

Build strong client partnerships and drive growth by managing a portfolio of mid-sized employers. Collaborate cross-functionally to enhance engagement, retention, and revenue while delivering data-dri...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$133K - $186K *

Accelerate developer engagement by owning the user journey from first touch to activation. Collaborate with teams to enhance conversion through effective lifecycle programs, community events, and stra...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$133K - $186K *

Optimize developer engagement by managing the user journey from first touch to activation. Collaborate with teams to enhance the Developer Hub and drive measurable growth through effective lifecycle m...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$153K - $207K *

Drive success for mission-critical organizations by serving as a strategic technical advisor to Department of Defense customers, guiding cloud strategies and ensuring operational readiness through pro...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$153K - $207K *

Join a team that's dedicated to empowering DoD customers with strategic cloud solutions. As a key advisor, you'll build relationships, guide architecture, and ensure mission readiness through proactiv...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Oversee the design and development of clinical databases while ensuring project timelines and quality standards are met. Collaborate across teams to provide technical support and mentor team members...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $105K *

Champion client success by driving onboarding, retention, and growth for B2B clients in payments. Build and lead the Customer Success function, ensuring timely responses and proactive engagement to en...

Toronto, ONIn-Person

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Shape the future of payroll and integrations by leading product vision and strategy across Canada and the US. Collaborate with a talented team to ensure accuracy and compliance while driving impactful...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Transform payroll and integrations by leading product vision across Canada and the US. Collaborate with engineers and designers to ensure accuracy and compliance while driving impactful initiatives th...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Elevate the payroll and integrations product vision, driving initiatives across Canada and the US. Collaborate with cross-functional teams to ensure accuracy and compliance while enhancing customer ex...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Manage the product vision for payroll and integrations, ensuring accuracy and compliance across Canada and the US. Collaborate with cross-functional teams to drive initiatives, enhance customer experi...

Calgary, ABIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Empower your career by leading payroll and integrations, ensuring accuracy across Canada and the US. Collaborate with a skilled team to drive product vision and enhance customer experiences in a dynam...

Vancouver, BCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Transform payroll and integrations by leading product vision across Canada and the US. Collaborate with cross-functional teams to ensure accuracy and compliance while driving innovative solutions that...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $170K *

Champion customer success by managing enterprise accounts, driving renewals, upsells, and migrations to enhance value and retention. Collaborate cross-functionally to ensure seamless adoption of Loop...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $165K *

Shape the future of Home Safety operations by leading investigations, enhancing team performance, and implementing AI-driven solutions to mitigate risks and losses across a diverse portfolio of proper...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $170K *

Shape the future of customer success by cultivating strategic relationships, driving adoption, and ensuring enterprise clients achieve measurable value from innovative API solutions and AI platforms...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Lead a high-performing DevSecOps team to integrate security across engineering, driving automation and best practices for secure software delivery while reducing risk and enhancing collaboration acros...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to enhancing customer relationships and driving success. Leverage your expertise to identify growth opportunities, manage multiple projects, and deliver impactful solution...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Join a team that's transforming customer success at the enterprise level. Oversee strategic relationships, drive initiatives, and ensure alignment between customer goals and company objectives for lon...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $145K *

Elevate your career by leading strategic partner marketing initiatives, driving co-marketing strategies, and executing impactful campaigns with top-tier AI partners. Collaborate across teams to enhanc...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Join a team that's redefining partner marketing by leading strategic co-marketing initiatives with AI innovators. Drive impactful campaigns, foster relationships, and execute integrated go-to-market s...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$143K - $216K *

Join a team that's driving strategic HR initiatives and enhancing business effectiveness. This role partners with leadership to shape employee experiences and influence organizational success through...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.