Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
$120K *
Partner with us to elevate customer success by delivering tailored strategies, cultivating relationships, and driving compelling results in a dynamic, collaborative environment. Join a passionate team...
Reposted yesterday
$165K - $190K *
Manage customer outcomes from onboarding through to renewal, driving success via strategic engagement and value realization. Be the go-to advisor ensuring alignment with business goals and optimizing...
Reposted 3 weeks ago
Senior Product Marketing Manager
$125K - $150K *
Reimagine the future of cybersecurity by crafting compelling narratives that bridge product, sales, and market needs. Drive go-to-market strategies and empower teams with impactful messaging that reso...
3 weeks ago
Senior Technical Program Manager, Central
$148K - $185K *
Drive the development and execution of integration strategies for core products, leading cross-functional initiatives from concept to launch while ensuring smooth project delivery and enhancing team c...
6 days ago
$150K - $180K *
Join a dynamic team as you lead AI-native Managed Services programs, ensuring seamless delivery and client satisfaction. Drive innovation and operational excellence while managing complex projects in...
3 weeks ago
Senior Marketing Events Manager
$110K - $130K *
Join a team that's redefining event marketing by leading high-impact programs that enhance customer engagement and drive revenue. You'll strategize and execute user summits, trade shows, and field eve...
2 weeks ago
$110K - $130K *
Manage diverse construction projects, ensuring quality, budget, and schedule compliance while coordinating with clients and stakeholders. Lead teams through pre-construction to closeout phases, drivin...
1 week ago
$120K - $145K *
Lead complex data center construction projects, ensuring quality, budget, and schedule adherence while coordinating with clients and stakeholders for successful project delivery...
1 week ago
$110K - $130K *
Lead the future of data center construction by managing complex projects, ensuring quality and compliance while coordinating with clients and stakeholders to deliver successful outcomes across multipl...
1 week ago
$125K - $150K *
Drive impactful construction projects by managing all phases from pre-construction to closeout. Collaborate with clients and stakeholders to ensure quality, budget, and schedule adherence while leadin...
1 week ago
$100K - $115K *
Empower client success by managing relationships and driving project excellence. Leverage your digital expertise to ensure financial accuracy and strategic guidance, collaborating with a talented team...
3 weeks ago
$120K - $157K *
Accelerate growth in our digital health programs by owning the member funnel, driving experimentation, and enhancing retention strategies. Collaborate cross-functionally to optimize user experience an...
Yesterday
Senior Product Manager, Enterprise Chargemaster (eCME) | Revenue Integrity - Remote
$112K - $193K *
Transform healthcare technology by leading product strategy and execution for a revenue integrity solution. Drive innovation, engage stakeholders, and optimize outcomes to enhance hospital operations...
2 weeks ago
Senior Product Marketing Manager (Austin/US Remote)
$120K - $145K *
Transform the go-to-market strategy for industry verticals to enhance our employee hub platform, driving sales enablement, insightful narratives, and tailored solution launches while collaborating wit...
Reposted 5 days ago
$135K - $160K *
Transform product strategy into impactful solutions by leading cross-functional teams, understanding customer needs, and driving measurable outcomes in a dynamic fintech environment. Your expertise wi...
Today
$96K - $135K *
Drive successful change initiatives by leading the people side of transformation. Collaborate with project teams and senior leaders to ensure engagement, readiness, and sustained adoption across the o...
Yesterday
$130K - $160K *
Innovate donor acquisition strategies through paid media and community building. Lead campaigns, manage budgets, and optimize performance to expand Oath's grassroots donor base ahead of the 2028 presi...
1 week ago
$120K - $145K *
Lead the charge in shaping product strategy and vision, collaborating with cross-functional teams to enhance customer experiences and drive impactful results through innovative solutions and data-driv...
2 weeks ago
Senior Employee & Change Communications Manager
$100K - $120K *
Drive enterprise employee communications and change initiatives, enhancing engagement and clarity across the organization. Collaborate with HR and leaders to ensure consistent messaging and effective...
1 week ago
Senior Employee & Change Communications Manager
$100K - $120K *
Champion enterprise employee communications and change initiatives, enhancing engagement and clarity across the organization. Collaborate with HR and leaders to drive effective messaging and strengthe...
1 week ago
Senior Employee & Change Communications Manager
$100K - $120K *
Champion employee engagement by leading strategic communications and change initiatives. Collaborate across departments to enhance internal messaging, ensuring clarity and consistency while driving or...
1 week ago
Senior Employee & Change Communications Manager
$95K - $115K *
Lead the charge in enterprise employee communications and change initiatives, enhancing engagement and clarity across the organization. Collaborate with HR and leaders to ensure consistent messaging a...
1 week ago
Senior Employee & Change Communications Manager
$100K - $120K *
Champion enterprise communications and change initiatives, enhancing employee engagement and understanding. Collaborate across departments to ensure clear, consistent messaging and drive organizationa...
1 week ago
Senior Product Manager Technical - External Services, Advanced Scientific Computing
$152K - $205K *
Unlock potential by leading product development for cloud computing services. Collaborate with cross-functional teams to define features, engage customers, and drive adoption, all while ensuring a cus...
1 week ago
Senior Program Manager, NA Capacity Planning
$115K - $160K *
Unlock potential by leading cross-functional teams to drive strategic program management, ensuring timely delivery and operational excellence across multiple business reviews and initiatives...
2 weeks ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.