Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$120K *

Partner with us to elevate customer success by delivering tailored strategies, cultivating relationships, and driving compelling results in a dynamic, collaborative environment. Join a passionate team...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$165K - $190K *

Manage customer outcomes from onboarding through to renewal, driving success via strategic engagement and value realization. Be the go-to advisor ensuring alignment with business goals and optimizing...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Reimagine the future of cybersecurity by crafting compelling narratives that bridge product, sales, and market needs. Drive go-to-market strategies and empower teams with impactful messaging that reso...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $185K *

Drive the development and execution of integration strategies for core products, leading cross-functional initiatives from concept to launch while ensuring smooth project delivery and enhancing team c...

6 days ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Join a dynamic team as you lead AI-native Managed Services programs, ensuring seamless delivery and client satisfaction. Drive innovation and operational excellence while managing complex projects in...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining event marketing by leading high-impact programs that enhance customer engagement and drive revenue. You'll strategize and execute user summits, trade shows, and field eve...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Manage diverse construction projects, ensuring quality, budget, and schedule compliance while coordinating with clients and stakeholders. Lead teams through pre-construction to closeout phases, drivin...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $145K *

Lead complex data center construction projects, ensuring quality, budget, and schedule adherence while coordinating with clients and stakeholders for successful project delivery...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the future of data center construction by managing complex projects, ensuring quality and compliance while coordinating with clients and stakeholders to deliver successful outcomes across multipl...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Drive impactful construction projects by managing all phases from pre-construction to closeout. Collaborate with clients and stakeholders to ensure quality, budget, and schedule adherence while leadin...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $115K *

Empower client success by managing relationships and driving project excellence. Leverage your digital expertise to ensure financial accuracy and strategic guidance, collaborating with a talented team...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $157K *

Accelerate growth in our digital health programs by owning the member funnel, driving experimentation, and enhancing retention strategies. Collaborate cross-functionally to optimize user experience an...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$112K - $193K *

Transform healthcare technology by leading product strategy and execution for a revenue integrity solution. Drive innovation, engage stakeholders, and optimize outcomes to enhance hospital operations...

Draper, UTRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Transform the go-to-market strategy for industry verticals to enhance our employee hub platform, driving sales enablement, insightful narratives, and tailored solution launches while collaborating wit...

Austin, TXRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Transform product strategy into impactful solutions by leading cross-functional teams, understanding customer needs, and driving measurable outcomes in a dynamic fintech environment. Your expertise wi...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$96K - $135K *

Drive successful change initiatives by leading the people side of transformation. Collaborate with project teams and senior leaders to ensure engagement, readiness, and sustained adoption across the o...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Innovate donor acquisition strategies through paid media and community building. Lead campaigns, manage budgets, and optimize performance to expand Oath's grassroots donor base ahead of the 2028 presi...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Lead the charge in shaping product strategy and vision, collaborating with cross-functional teams to enhance customer experiences and drive impactful results through innovative solutions and data-driv...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Drive enterprise employee communications and change initiatives, enhancing engagement and clarity across the organization. Collaborate with HR and leaders to ensure consistent messaging and effective...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Champion enterprise employee communications and change initiatives, enhancing engagement and clarity across the organization. Collaborate with HR and leaders to drive effective messaging and strengthe...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Champion employee engagement by leading strategic communications and change initiatives. Collaborate across departments to enhance internal messaging, ensuring clarity and consistency while driving or...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Lead the charge in enterprise employee communications and change initiatives, enhancing engagement and clarity across the organization. Collaborate with HR and leaders to ensure consistent messaging a...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Champion enterprise communications and change initiatives, enhancing employee engagement and understanding. Collaborate across departments to ensure clear, consistent messaging and drive organizationa...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$152K - $205K *

Unlock potential by leading product development for cloud computing services. Collaborate with cross-functional teams to define features, engage customers, and drive adoption, all while ensuring a cus...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$115K - $160K *

Unlock potential by leading cross-functional teams to drive strategic program management, ensuring timely delivery and operational excellence across multiple business reviews and initiatives...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.